Jacob Ranjel
Jacob Ranjel at Oklahoma City Volkswagen
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Jacob Ranjel

Service Advisor

Oklahoma City Volkswagen

4710 NW 39th St
Oklahoma City, OK 73122

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4.8
266 Reviews
4.8

266 Reviews

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266 Reviews of Jacob Ranjel

October 14, 2024

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Employee Rating

I was there to pick up my '23 Taos after warranty repair, but decided to look into the '24 Tiguan R-Line Black. I have been in and out with my Taos and Jacob has been phenomenal every time. It's because of h More

by KtB
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Noonan

September 14, 2024

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Sean, Rocky, Jacob and Richard are great. Techs that do the service need to remember it's the little things that customers notice. Got 2 new tires and the tech who installed them just threw m More

by theresadennis
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla, Richard Smith

September 03, 2024

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It is always an awesome experience at Oklahoma City Volkswagon. Thank you Brian and Jacob! More

by LS1983
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Recommend Dealer
Yes

Other Employees Tagged: Brian Smith

Sep 03, 2024

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear you had an awesome experience at Oklahoma City Volkswagen. Brian and Jacob will be delighted to know they made a positive impact. Thank you for choosing your original Volkswagen dealers in OKC. We look forward to serving you again in the future! Servicing You and Nothing Else! Your team at OKCVW

August 27, 2024

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Rocky is always super friendly and helpful. He always welcomes me by my name. Makes me feel confident in doing service with you. More

by jgodwin
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you so much for the great review! We’re thrilled to hear that Rocky’s friendliness and personal touch have made your service experiences with us positive. It's our goal to make every visit as smooth and reassuring as possible. We look forward to seeing you again and appreciate your continued trust in Oklahoma City Volkswagen, your original and local Volkswagen dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkswagen Service team of Oklahoma City!

August 27, 2024

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The dealer was kind and professional. Every person I spoke with gave me solid information. The environment was clean and the amenities of coffee, good music and reading material was exce More

by kidcohen
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Recommend Dealer
Yes

Other Employees Tagged: Chris Maritt, Rocky Padilla, Kenneth Dusang, Richard Smith , Brian Smith, Ashley

Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with us. It’s fantastic to know that our team provided you with solid information and that you enjoyed our clean environment and amenities. We’re committed to keeping your Jetta in top shape and are glad you’re confident in our abilities to do so. We look forward to serving you again and ensuring your vehicle stays in excellent condition for years to come! Thank you for choosing your original Volkswagen Dealer of Oklahoma City! Servicing You and Nothing Else! Your Volkwagen Service Team!

August 27, 2024

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Service staff are customer oriented. They try to give you adequate information and realistic timelines. No woofin' - just solid information.. More

by WAYNE.CRANEY
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you for the great review! We're thrilled to hear that our service staff met your expectations with their customer-oriented approach and clear communication! We appreciative you choosing the original Volkswagen dealer of OKC! We look forward to your continued support! Servicing You and Nothing Else! Your team at OKC VW

August 27, 2024

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On time and performed all requests. Explained the things that needed to be addressed at this time. More

by rayeosborn
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla, Richard Smith , Brian Smith

Aug 28, 2024

Oklahoma City Volkswagen responded

Thank you for choosing the original Volkswagen dealership of OKC! We’re thrilled to hear that we were able to accommodate your last-minute oil change and complete it promptly. It’s great to know that our team was able to perform all your requests on time and provide clear explanations for any additional needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your Volkswagen Service Team.

August 23, 2024

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Jacob was extremely helpful and the dealership was able to get me in for an emergency service visit. I was on travel for business and within 2 days they had the new part installed and had me back on the ro More

by Mike T
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

Aug 27, 2024

Oklahoma City Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Jacob was able to assist you swiftly and effectively during your emergency service visit. It’s wonderful to know that his efforts helped make a stressful situation more manageable and that you were back on the road quickly. Your recommendation means a lot to us, and we’re grateful for the opportunity to serve you. Safe travels, and we hope to assist you again in the future if needed! Servicing You and Nothing Else! Your team at OKCVW!

August 15, 2024

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Very informative and helpful employee. He is ver my knowledgeable and great at explaining what has happened with your vehicle. You can tell that he takes pride in his work. More

by Kortlahn
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Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla

Aug 15, 2024

Oklahoma City Volkswagen responded

Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that our employee was able to provide you with clear and helpful explanations about your vehicle. It’s wonderful to know that their knowledge and dedication stood out to you. We take pride in our work and always aim to offer exceptional service, so your feedback is greatly appreciated. If you need any further assistance or have more questions in the future, please feel free to reach out. We look forward to serving you again! Servicing You and Nothing Else! Your team at OKCVW

August 13, 2024

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Employee Rating

There were some technical challenges but we had a service car available- thank you, Jacob! More

by ajjordanov
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Padilla , Brian Smith

Aug 13, 2024

Oklahoma City Volkswagen responded

Thank you for your understanding and for recognizing Jacob’s efforts. We’re glad to hear that despite the technical challenges, our service car made your experience more convenient. Thank you for choosing your original local VW dealer. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your patience and look forward to serving you again. Servicing you and Nothing Else! Your team at OKCVW

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