Jacqueline was so helpful.
Efficient and professional when I brought my Q3 in for service.
Efficient and professional when I brought my Q3 in for service.
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by mts2desert
Service Price Transparency
Apr 29, 2026 -
Audi Rancho Mirage responded
Thank you for your 5-star review of Audi Rancho Mirage. We’re glad to hear Jacqueline provided efficient and professional service while taking great care of your Q3. Delivering a smooth and high-quality Audi service experience is always our goal!
My service , agent Jackie was was very friendly and
knowledgeable. She estimated at the cost.
knowledgeable. She estimated at the cost.
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by palmspringsalec
Service Price Transparency
Apr 29, 2026 -
Audi Rancho Mirage responded
Thank you for your 5-star review of Audi Rancho Mirage. We’re glad to hear Jackie provided friendly, knowledgeable service and clear cost expectations. Delivering transparent and professional Audi service is always our goal.
Very easy to schedule the service.
Jackie was excellent as our service advisor. Very professional and efficient.
Jackie was excellent as our service advisor. Very professional and efficient.
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by bsassi
Service Price Transparency
Apr 29, 2026 -
Audi Rancho Mirage responded
Thank you for your 5-star review of Audi Rancho Mirage. We’re glad to hear scheduling was easy and that Jackie provided professional and efficient service. Delivering a seamless and high-quality Audi service experience is always our goal.
Their inspection of vehicle was not perform or completely
missed item that needed work. Brakesandmotormounts plus they didn't top off my oil it's 3/4 full
missed item that needed work. Brakesandmotormounts plus they didn't top off my oil it's 3/4 full
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by avsqr
Service Price Transparency
Other Employees Tagged:
Mechanics, auto washer, delivery guy 100% of the time on his phone while driving.
Apr 21, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback. We’re sorry to hear your experience with Audi Rancho Mirage did not meet expectations. Providing thorough vehicle inspections and accurate, high-quality Audi service is extremely important to us, and we regret any oversight regarding your brakes, motor mounts, and fluid levels. This is not the standard of care we aim to deliver. We would appreciate the opportunity to review your visit in detail and address your concerns directly. Please reach out to our service management team so we can work toward a proper resolution.
Great job!
Check in was easy, they fixed the issues, and it was ready same day. Thanks
Check in was easy, they fixed the issues, and it was ready same day. Thanks
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by jimhoffman2014
Service Price Transparency
Apr 21, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback, Jim. We’re pleased to hear your Audi Rancho Mirage service experience was smooth and efficient, from easy check-in to same-day completion. Providing prompt, high-quality Audi service is always our goal, and we truly appreciate you choosing us. We look forward to assisting you again in the future!
Although it took some time Jackie was fantastic helping
me. I came in and was taken care of without an appointment
me. I came in and was taken care of without an appointment
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by billheilbronner22
Service Price Transparency
Apr 21, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback, Bill. We’re glad to hear Jackie provided fantastic support and took great care of you, even without an appointment. At Audi Rancho Mirage, we strive to deliver flexible, customer-focused service, and we appreciate your patience during your visit. We look forward to assisting you again!
Had my first annual service there and it was great.
They provide free Lyft service to take you home and bring you back. Jackie was a great service agent!
They provide free Lyft service to take you home and bring you back. Jackie was a great service agent!
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by Stuart
Service Price Transparency
Apr 16, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback, Stuart. We’re glad to hear your first annual service experience at Audi Rancho Mirage was a great one. It’s wonderful to know Jackie provided excellent service and that the complimentary Lyft option added to your convenience. Delivering a seamless and customer-focused Audi service experience is our priority, and we truly appreciate your support!
Service dept was well managed.
Love the techs video and description of the work that needed to be done. Jackie is a star, very professional, courteous and helpful. Excellent custom
Love the techs video and description of the work that needed to be done. Jackie is a star, very professional, courteous and helpful. Excellent customer service
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by mattnorton247
Service Price Transparency
Apr 16, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback. We’re glad to hear you appreciated the clear communication through our technician video and that the service process was well managed. It’s wonderful to know Jackie provided such professional, courteous, and helpful support. At Audi Rancho Mirage, delivering transparent and exceptional customer service is our priority, and we truly appreciate your support!
Jacquiline in the service department was professional and
personable immediately assessing my A8’s tire issue. She handled the problem immediately. I would recommend her highly!
personable immediately assessing my A8’s tire issue. She handled the problem immediately. I would recommend her highly!
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by suep1215
Service Price Transparency
Apr 07, 2026 -
Audi Rancho Mirage responded
Thank you, Sue, for your wonderful feedback and for choosing Audi Rancho Mirage Service. We’re thrilled to hear Jacquiline provided a professional, personable, and efficient experience while addressing your A8’s tire concern. Your recommendation means a great deal to us, and we look forward to assisting you again in the future.
Great service and attention to detail.
Last minute problem dealt with in an expedicious manner. Thank you.
Last minute problem dealt with in an expedicious manner. Thank you.
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by cfarish
Service Price Transparency
Apr 07, 2026 -
Audi Rancho Mirage responded
Thank you for your feedback and for choosing Audi Rancho Mirage. We’re glad to hear our team provided great service and strong attention to detail, especially in resolving your last-minute concern quickly and efficiently. We appreciate your trust and look forward to assisting you again in the future!
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13 yrs, 6 mos
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