Jack Kim | Page 62

Jack, my service advisor was great. Hyundai is lucky to have him. The service center was fine as well. But it took8 months from the time I brought my Hyundai Santa Fe in to get a Hyundai is lucky to have him. The service center was fine as well. But it took8 months from the time I brought my Hyundai Santa Fe in to get a new engine until I finally got the car back with the new engine. That is kind of ridiculous. And I had to pay to rent a car for the first 2.5 months my car was out until Hyundai approved giving me a loaner. So again, Jack was great, but it should never have taken 8 months to get the new engine in my car. More

by SHAQ66 Verified Customer Verified Customer

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I like the friendly people that greet you when you arrive. I liked that they gave me a ride to my home and then l was picked up when my car was ready. arrive. I liked that they gave me a ride to my home and then l was picked up when my car was ready. More

by CRICKET0503 Verified Customer Verified Customer

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Great customer service! Knowledgeable, kind and professional. Nicole Nelson is very helpful and goes the extra mile Knowledgeable, kind and professional. Nicole Nelson is very helpful and goes the extra mile More

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The service was fine. People were good. Everyone was prompt, HOWEVER, don't believe it when the sales people tell you they cover routine maintenance for three years. Th People were good. Everyone was prompt, HOWEVER, don't believe it when the sales people tell you they cover routine maintenance for three years. That's a lie. For my 15K service, I was charged close to $300 for routine 15K service required by my lease. When I questioned it, they said, "Routine service only covers oil changes and rotating tires." I will not be purchasing another Hyundai and I believe they were being dishonest with their sales pitch. Car was returned dirty. More

by RODJENN Verified Customer Verified Customer

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Nicole was extremely nice and thorough. She had to set two different appointments for me (for 2 different days). Once I arrived, both times, I was taken care of immediately. I love the way She had to set two different appointments for me (for 2 different days). Once I arrived, both times, I was taken care of immediately. I love the way that they arranged for a LYFT driver to pick me up and take me home. I just wish that I didn’t have to pay to come back to pick up my car. But I get it! Because my service went so smoothly, I actually Had To go meet Nicole in person to thank her ❤️. I had never had such great experiences dealing with service on my previous cars. So yes, I LOVE Southbay Hyundai service dept almost as much as I love my Hyundai Ionic Hybrid Limited. More

by DLYTFUL1 Verified Customer Verified Customer

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The service guys at Southbay Genesis always give top notch service. They make sure all my questions are answered and really put effort into customer satisfaction. Will be back again. notch service. They make sure all my questions are answered and really put effort into customer satisfaction. Will be back again. More

by dortizluis Verified Customer Verified Customer

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South Bay Hyundai is amazing! I had a message pop up on my screen to check engine with regards to emissions. Was given an appointment two days later and the issue was resolved. Qu I had a message pop up on my screen to check engine with regards to emissions. Was given an appointment two days later and the issue was resolved. Quick and efficient More

by SMARQUEZ78 Verified Customer Verified Customer

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Appointment and service was easy to do. Everything went smoothly and staff was very friendly and helpful. Everything went smoothly and staff was very friendly and helpful. More

by KJACOBS0440 Verified Customer Verified Customer

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This was my second service at the South Bay Hyundai dealership. Amir was an absolute pleasure and took the experience beyond my expectations. He arranged a lyft to take me to the locale of my choice dealership. Amir was an absolute pleasure and took the experience beyond my expectations. He arranged a lyft to take me to the locale of my choice and called when my car was ready to book a return lyft to the dealership. I also will applaud the dealership's manager, Donnie for putting excellent tools in place so the employees can deliver a quality experience. (i.e. The lyft service app they used made it a seamless experience to find your driver on either end.) Thank you, AmirI had a wonderful day at Redondo Beach. I also truly appreciated the complimentary car wash. More

by SSF Verified Customer Verified Customer

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It was my 1st time at this dealership, I will return. Service rep Jack was Awesome. Service rep Jack was Awesome. More

by BLESSEDLA Verified Customer Verified Customer

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