Jack Hawes | Page 26

Transmission problem that the staff was less than communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought my car here because I had to. Less than professional in the two months I was without my car. More

by jesswhitehouseinterprets Verified Customer Verified Customer

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Loyal customer here and the main reason that keeps me coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, coming back is the great service advisors at the Service Department; unfortunately, the wheels and tires crew seems to be working on their own terms, with no accountability nor supervision, since in a two year span, they have rotated my dual rear tires to the front , which is wrong , they have rotate tires and not tighten the lug nuts, which fortunately was caught by us on time, before something bad happened on the road; that lead to a cracked rim , which I was charged for; the have mounted front tires and not matched the rears, which is not a big deal but shows no attention to details and carelessness and finally, they have lost two front center caps , the first one was replaced for free, the second one was not, i was blamed for it and charged ; I paid for it without a complaint but, I I’m determined to make my next problem with the tires and wheels guys my last , at least at this shop. I know we all make mistakes but , not the same ones over and over and expecting that the price for the mistakes will be paid by somebody else; that i cannot understand. More

by cr20 Verified Customer Verified Customer

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Hello Samantha, everything went well, as usual. Ed & Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes Jordan in the office were so helpful and Tim in the service bay did a great job, too! Thank you, Bill Byrnes More

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Horrible was lied to Told on phone vehicle was complete Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible Horrible was lied to Told on phone vehicle was complete nothing was taken care of terrible More

by philipdinato Verified Customer Verified Customer

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Lost the keys to my truck and wasn’t notified they were indeed lost until I showed up at the dealership to find out when my truck would be ready for pick up. This is also the second time they have lost indeed lost until I showed up at the dealership to find out when my truck would be ready for pick up. This is also the second time they have lost the keys to my truck and poorly communicated it. More

by Trizzo2 Verified Customer Verified Customer

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The service on my vehicle was routine, but nonetheless the staff was knowledgeable, friendly, and helpful. This is an excellent dealership. the staff was knowledgeable, friendly, and helpful. This is an excellent dealership. More

by tez14623 Verified Customer Verified Customer

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Allows you to book service with shuttle, but doesn't have a shuttle, and doesn't offer anything except an apology to make up for it after you only find out after arriving. Also doesn't reply to emails. Firs a shuttle, and doesn't offer anything except an apology to make up for it after you only find out after arriving. Also doesn't reply to emails. First and last time servicing my vehicle here, and definitely won't purchase my next car from Cortese. More

by spj4574 Verified Customer Verified Customer

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Great service and great turn around time. They were able to take my call the night before and had me scheduled the next morning. to take my call the night before and had me scheduled the next morning. More

by bford3 Verified Customer Verified Customer

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The Ford pass application had my appointment wrong but they fit me right in. Everyone was very pleasant. they fit me right in. Everyone was very pleasant. More

by clake1968 Verified Customer Verified Customer

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Simple first year service and nys inspection. Wait was alittle long but i had no where to be and service was good alittle long but i had no where to be and service was good More

by dylanarider Verified Customer Verified Customer

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