Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes | Page 14

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

Contact Me
4.8
305 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 4 mos

Industry Experience

9 yrs, 4 mos

4.8

305 Reviews

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305 Reviews of Jack Hawes

March 19, 2023

Dealership Rating
Employee Rating

Thank you, Jack! I was treated kindly when I arrived. My car didn't take long, the process was easy! More

by paige.serpem
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 21, 2023

Cortese Ford Lincoln responded

Jack appreciates your kind words and looks forward to working with you again!

March 07, 2023

Dealership Rating
Employee Rating

I am very happy with the purchase of my new F150. David Vito was my sales person. I started with Lisa Godar through an email, she introduced me to John Cortese who then introduced me to David Vito. More

by wilsonw
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Cortese, Darren Van Orden , Darren VanOrden, Tom in service and David Vito

Mar 08, 2023

Cortese Ford Lincoln responded

Thanks for the great review! We appreciate your business!

March 07, 2023

Dealership Rating
Employee Rating

Cortese Ford has always treated me right. This visit was no exception. Service was done in less than 1 hour, and I was back on the road. More

by tez14623
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2023

Cortese Ford Lincoln responded

Thank you for the great review!

March 03, 2023

Dealership Rating
Employee Rating

I really enjoy the fact that they have experienced mechanics that have been there for a long time they're good They know job,you cannot buy experience a very viable asset to the Ford company More

by guykush88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2023

Cortese Ford Lincoln responded

We thank you for the kind words and the great review!!!!

February 23, 2023

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They took me in with no appointment. I was there for a oil change and they said it would be a least a hour and it was. I believe it was less than a hour. Great job guys More

by gwendolyn62
Service Price Transparency
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Recommend Dealer
Yes
Feb 27, 2023

Cortese Ford Lincoln responded

Glad to be able to help, thanks for the great review!

February 19, 2023

Dealership Rating
Employee Rating

Everyone was helpful and made the process easy. However I purchased an extended warranty and it is not showing up on the ford app or when I do a ford warranty check. More

by ncalk22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Cortese Ford Lincoln responded

ncalk22 Thank you for the great review!!!

Feb 22, 2023

Cortese Ford Lincoln responded

Thanks for the great review!!!!

February 13, 2023

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Employee Rating

Very good customer service experience. Jack let me know the status of the service multiple times. Thank you. More

by matt.cairo
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2023

Cortese Ford Lincoln responded

Matt, we thank you for your business here at Cortese.

February 09, 2023

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Employee Rating

Jack my rep did great job he got my car in sooner than anticipated..helpful and great job.. More

by jfr9923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Cortese Ford Lincoln responded

Jack appreciates your business....thanks for your business!!

Feb 21, 2023

jfr9923 responded

Yo bet! Thx Jack

February 08, 2023

Dealership Rating
Employee Rating

Their service department is very customer oriented. Jack my service Representative always go above and beyond in rendering service and making sure everything is satisfactory. More

by liviewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Cortese Ford Lincoln responded

liviewalker thank you for your business. We appreciate you!

February 06, 2023

Dealership Rating
Employee Rating

The service appointment went off without a hitch and my service representative applied by Ford Pass points and coupon to my bill. More

by DAVID.YUHAS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 21, 2023

Cortese Ford Lincoln responded

David thank you for your business here at Cortese!!!

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