JULIANNA MARTINEZ

I had a 2015 Nissan rogue that I told old and I was in contact with Loki Nissan and Dino and chancy for a few weeks before I purchased the new vehicle. So they knew I needed a good reliable vehicle for wo contact with Loki Nissan and Dino and chancy for a few weeks before I purchased the new vehicle. So they knew I needed a good reliable vehicle for work I made sure that was clear I still have all the text messages. Well come to find out the 2019 GMC terrain that they sold me has a huge crack in the transmission. They never disclosed it to me I took it to three different mechanics and all three mechanics said the crack in my transmission cannot be just 2 months old every single mechanic said that there was no way that crack wasn't there before I purchased the vehicle. All three mechanics also stayed at the cracks at least 6 to 8 months old. Also I wasn't even going to purchase the vehicle without a powertrain warranty I was told by Dino Vassos quote on quote let me take care of you and I assumed that he put in the powertrain warranty being during the recording they had a warranty package in there while the warranty package was a manufacturer warranty not a powertrain warranty so I was lied to and misled about that I was coached into not asking questions in the recording as well. I feel like they knew what was going on the whole time because I kept asking to look at another vehicle but they ignored me and quote on quote what kept saying let me just take care of you I'll make sure you have a reliable vehicle. Well now I have to pay $4,000 for a new transmission. That is not taken care of a customer. I would never purchase a vehicle from this company ever again in my life. I also see that there are other complaints about this from other customers on the reviews as well. I filed complaints through FTC the highway safety control and I'm going to keep going until this is resolved because like I said they knew that I needed a reliable vehicle they knew my situation they knew I had a family yet I get sold a car that has pre-existing damage without my knowledge. I was sold a warranty that I didn't even want the warranty only covers oil changes and fluid changes when I have free oil changes from Loki Nissan why would I want to buy that when I get it free??? That's why I feel like they coached me into not asking questions because they made sure when I went in that recording room that everything was taken care of. Yeah they were just trying to get me out of there cuz they knew as soon as I left that lot with the vehicle that they were in the clear. But I'm not letting this go. I will speak to the news if I have to and I'll definitely do what I need to do so that Loki Nissan fixes this problem being they knew my situation before I bought the vehicle. More

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Kind, courteous, cares about your vehicle, personal relations, always making sure your ok while you wait, all around good people relations, always making sure your ok while you wait, all around good people More

by sanitaadkins Verified Customer Verified Customer

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Fast courteous knowledgeable. If your appointment is at 10 they are ready to take your car in . Lord Anthoniscawesome If your appointment is at 10 they are ready to take your car in . Lord Anthoniscawesome More

by booutonjoan Verified Customer Verified Customer

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service center is fine but the dealership sold me a vehicle with leaks and hasn’t honored the rim warranty that was included vehicle with leaks and hasn’t honored the rim warranty that was included More

by Anonymousnothonoringrimwarranty Verified Customer Verified Customer

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Lokey always have great customer service and the staff are very friendly and informative. The best dealership i encounter so far. Keep up the good work are very friendly and informative. The best dealership i encounter so far. Keep up the good work More

by RTSANDS Verified Customer Verified Customer

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Great salemen everything went great will for sure buy there again very happy with my car there again very happy with my car More

by K.J.LAMPADARIOS Verified Customer Verified Customer

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Very professional knowledgeable and courteous. Easy to set up an appointment. Happy with our Nisson car. Easy to set up an appointment. Happy with our Nisson car. More

by Cdegrotto Verified Customer Verified Customer

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Chris Hudson and Jordan Jewell and the rest of the Lokey staff is top notch. I;m not one to enjoy a car buying experience, but Lokey changed my opinion and was very easy to deal with and came through with e staff is top notch. I;m not one to enjoy a car buying experience, but Lokey changed my opinion and was very easy to deal with and came through with everything promised! I will be buying more vehicles from Lokey! More

by dleman01 Verified Customer Verified Customer

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By far the most friendly and open vibes I've ever dealt with at a dealership. I appreciate them for having what I wanted and them making it easy to get me into it. with at a dealership. I appreciate them for having what I wanted and them making it easy to get me into it. More

by johnnyjayfantastic Verified Customer Verified Customer

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Everyone was super helpful. I had a small battery issue barely a month after purchase. I hadn't even made a first payment when it had died. The team was very kind and replaced t I had a small battery issue barely a month after purchase. I hadn't even made a first payment when it had died. The team was very kind and replaced the battery with little wait time. More

by Beccaneile Verified Customer Verified Customer

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