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609 Reviews of JT Tibbits
November 02, 2024
I was not going to comment on your dealership but you keep asking so here it is. Worst dealership I have ever dealt with. From the start, your sales service was terrible, I was willing to deal with that keep asking so here it is. Worst dealership I have ever dealt with. From the start, your sales service was terrible, I was willing to deal with that because you had vehicle I wanted. Your staff tried to low ball me on my trade, I ended up walking out, then complained via email and was contacted from a higher up and given a deal I could live with. Returned to close deal with same salesman that love balled me. As the deal was being done your people tried to slide an extended warrenty on to my loan and add more time to my loan pay off. Then on day of pick up I was told only the rear plate could be put on because there was no front plate bracket( I,m from Mass, need both plates) I said I needed both plates, he said the he could drill holes in bumper if I wanted, I said no. Then your dealership said the salesman had to follow me back to Mass to RMV to do paperwork, I tried I explain, since I had done it before, that I had the insurance binder on new vehicle that I could rive new car back with paperwork and do it all myself, nope. So he followed me back to Mass, me driving new vehicle with dealer plate him in my trade. About an hour later we were in RMV and he was missing a paper that was needed to finish transfer, so after trying to get it faxxed ( evidently someone in your employ had gone golfing for day) the salesman had it emailed to me at which point I had to go home and print it and your salesman drove off to NY and I printed out paper went back to RMV and finished paperwork by myself and had to wait a day until you people paid all the fees. The next day I emailed salesman about some covers for removable tops he had told me were included with vehicle, he said whatever was in vehicle is what it came with, whatever at that point I had enough of you people. Later that day I found original window sticker in glovebox and on it was bags for tops and a front plate bracket, I knew then I was done with you people, Your a Ford dealership and you can’t find me a front plate bracket, I got one in Amazon next day for $30.00. So I am very satisfied with vehicle but I will never deal with your dealership again and I,m sharing with everyone here in Maas More
by stefan41
Verified Customer
October 30, 2024
My car was picked up and returned and the service completed. Problems were resolved and explained to me completed. Problems were resolved and explained to me More
by cmbrown615
Other Employees Tagged: Bill Hearley
October 25, 2024
Very professional. Worked with me to get a great deal on a great car! Highly recommend Worked with me to get a great deal on a great car! Highly recommend More
by jrichardson040404
Other Employees Tagged: Darlene Shafran
October 24, 2024
This dealership has a wide variety of vehicles to choose from. What really impressed me was how patient Rob and Bill were when I changed my mind after some of the paperwork had been done on the EcoSport. Bu from. What really impressed me was how patient Rob and Bill were when I changed my mind after some of the paperwork had been done on the EcoSport. But I love the Nissan Sentra so it all worked out. At least Bill didn't get to the stage where he turns his desk into a smart board. I admit I'm lousy at buying cars, especially since I didn't have anyone with me to give me advice. And I also should have looked at other cars instead of just looking at the website. But I was constrained by the amount I could put down and the monthly payment I could handle. I needed wheels and vanity didn't play into it-necessity did. I thank everyone at Metro Ford for their time and work on my behalf. Sherry Tourtual More
by sherrytourtual
Other Employees Tagged: Darlene Shafran, Dan Ketchum, Nicole Bellanger, AJ Denton, Anthony DeFabio, Bill Hearley, Jennifer Gifford, Sara Wynne, Bob Ruzzo , Bill in Business and Robert is Sales were the ones who helped me the most.
October 24, 2024
This is our 6th car we have leased/purchased from Metro Ford and the service and quality of the vehicles has been outstanding. Nicole has been intrumental in our decision making process and worked to get u Ford and the service and quality of the vehicles has been outstanding. Nicole has been intrumental in our decision making process and worked to get us the best price and coverage/warranty. Ownership has gone out of their way to keep us as loyal customers and we ouldn't be happier! More
by JEKWUNPUTT
Other Employees Tagged: Nicole Bellanger
October 18, 2024
Good experience. Bought and sold in one day. Received good value for my trade in. Bought and sold in one day. Received good value for my trade in. More
by bobshevy
Other Employees Tagged: Jennifer Gifford
October 15, 2024
Was glad I got a good deal! Jenn was very nice! It is great to lease a new reliable car! Jenn was very nice! It is great to lease a new reliable car! More
by JULIESTERLING65
Other Employees Tagged: Jennifer Gifford
