Dealership Experience
7 yrs, 7 mos
Industry Experience
11 yrs, 4 mos
Languages Spoken
English
880 Reviews
Write a Review880 Reviews of JESSICA SANTANA
December 18, 2020
Professional staffMs. Jessica explains everything in Professional staff Ms. Jessica explains everything in detail and is always so patient and understanding. . I always have lots of questions and Ms. Je Professional staff Ms. Jessica explains everything in detail and is always so patient and understanding. . I always have lots of questions and Ms. Jessica always takes her time with explaining everything More
December 10, 2020
Phil the manager is amazing. He is the kindest most human manager i have ever dealt with let alone a dealership manager. I would highly recommend star hyundai just because of their customer service. manager i have ever dealt with let alone a dealership manager. I would highly recommend star hyundai just because of their customer service. More
Other Employees Tagged: Phillip Robinson
December 03, 2020
A few months ago, my car was making a loud noise starting at 40mph. I called to see if I could bring my car in for servicing and was told that service did not have an opening for over a week. I was very di at 40mph. I called to see if I could bring my car in for servicing and was told that service did not have an opening for over a week. I was very disappointed that they could not “squeeze” in my car. This is why I would not recommend a service group that couldn’t make time for my car when it really needed immediate service. I found and used an independent mechanic. This recent service was for routine service covered under that service contract that I bought. More
Other Employees Tagged: BYUNGJU KIM, Ed Thornton
November 25, 2020
They have friendly staffs & my advisor was great dealing with my visit. I had an appointment for recall issue & something to check on my car & all worked out well. with my visit. I had an appointment for recall issue & something to check on my car & all worked out well. More
November 03, 2020
Service was very good. Timely, efficient, and professional. Only item holding back 5th star is dealership where purchased advertised a corporate promotion of Hyuandai USA covering oils changes a professional. Only item holding back 5th star is dealership where purchased advertised a corporate promotion of Hyuandai USA covering oils changes and tire rotations for 3 years 36 months. Star did not honor this promotion. More
Other Employees Tagged: BYUNGJU KIM
October 31, 2020
Phil Robinson is the best! Been dealing with him for years, and he understands our needs and makes the process of leasing a car non stressful! He is always there to help! Leonard Smith years, and he understands our needs and makes the process of leasing a car non stressful! He is always there to help! Leonard Smith More
Other Employees Tagged: Phillip Robinson , BYUNGJU KIM, Ed Thornton
October 16, 2020
Always receive excellant service on every visit to the service department. Courteous and welcoming staff. Spend time reviewing my service history to let me know if I am due for other services. service department. Courteous and welcoming staff. Spend time reviewing my service history to let me know if I am due for other services. More
October 08, 2020
What can be said about this service center. Outstanding customer service that what! All of the personnel that I met with on the day I brought in my vehicle to the day I picked I up my vehicle were great. E customer service that what! All of the personnel that I met with on the day I brought in my vehicle to the day I picked I up my vehicle were great. Everyone was friendly and professional. Jessica my service representative provided exceptional service with a smile. She was knowledgeable, friendly and explained everything thoroughly from start to finish. She kept me informed of the things that were happening with my vehicle. This is definitely the best Hyundai Service Center. Other Hyundai service centers should take note as this one is doing it right! More

