JESSICA SANTANA

Star Hyundai are very thorough, they noticed that one of my tires was gashed and was able to get me a replacement in 1 day from the insurance company I had for my tires. They installed it on the day that it my tires was gashed and was able to get me a replacement in 1 day from the insurance company I had for my tires. They installed it on the day that it arrived. Thank More

by nanalovesu07 Verified Customer Verified Customer

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Jessica Santana has been great facilitating my wife and i through the service process. We could go many Hyundai dealerships between where we live in Brooklyn and Queens . We prefer the service provided by St through the service process. We could go many Hyundai dealerships between where we live in Brooklyn and Queens . We prefer the service provided by Star Hyundai. More

by Ed Rich Verified Customer Verified Customer

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First time using it. Was satisfied with the results, but needed to wait 2 hours for them to tell me I needed to go back again. Did not have parts. Was satisfied with the results, but needed to wait 2 hours for them to tell me I needed to go back again. Did not have parts. More

by JFAZZARI1 Verified Customer Verified Customer

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easy to make an appointment. Did not have to wait long. Very easy and they explained everything Did not have to wait long. Very easy and they explained everything More

by GEORGE.PAULINY Verified Customer Verified Customer

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Thank you for everything ~~~so nice to customer service well and kindness work and so nice beautiful lady well and kindness work and so nice beautiful lady More

by kwak sunhee Verified Customer Verified Customer

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Staff is wonderful. Sitting area is horrible. Not enough seats or room. Can’t do work on a computer to wait for your car. Sitting area is horrible. Not enough seats or room. Can’t do work on a computer to wait for your car. More

by LYDANPLATO Verified Customer Verified Customer

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Exceptional service, highly skilled technicians, and seamless communication. They addressed every issue with complete professionalism. seamless communication. They addressed every issue with complete professionalism. More

by GRJAIN Verified Customer Verified Customer

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Staff was friendly and helpful. Kept me informed regularly. Jessica Santana is a model employee. Kept me informed regularly. Jessica Santana is a model employee. More

by MCOHEN891 Verified Customer Verified Customer

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The work was done quickly and as promised. I am most satisfied with my service adviser Jessica and others who I dealt with. Jessica is most professional, knowledgeable, friendly and she truly I am most satisfied with my service adviser Jessica and others who I dealt with. Jessica is most professional, knowledgeable, friendly and she truly cares about her customers. More

by SACK199 Verified Customer Verified Customer

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My experience with Star Hyundai was mixed. On the positive side, the recall work was ultimately completed, and when I discovered a flat tire while picking up my vehicle, the dealership did cor On the positive side, the recall work was ultimately completed, and when I discovered a flat tire while picking up my vehicle, the dealership did correct the issue and return the vehicle to me. However, I was very disappointed with the condition in which my vehicle was initially presented to me for pickup. I had already arranged and paid for transportation to return to the dealership, only to find a problem with the vehicle that was not present when I dropped it off. A basic inspection before notifying me that the vehicle was ready should have identified this. Having to deal with an additional problem immediately after a lengthy recall repair significantly reduced my confidence in the dealership’s quality-control process. I also raised a concern regarding damage/cracking to the plastic portion of the front bumper/fender area. I was told that because this component is plastic, it was not related to or covered by the recall. I understand that the recall may not cover that component, but that does not address my concern regarding the condition of the vehicle before versus after service. I appreciate that Star Hyundai ultimately addressed the flat tire, and I do not want to take away from the work that was successfully completed. However, the overall experience could have been much better with more careful handling of the vehicle, a thorough inspection before returning it to me, and better attention to the inconvenience caused to the customer. More

by kmeyersnyc Verified Customer Verified Customer

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