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Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando
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Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.2
9 Reviews
4.2

9 Reviews

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9 Reviews of Ivan Merchan

April 04, 2025

Dealership Rating
Employee Rating

Went due to a recall from Kia,took care of it in a timely manner. More

by dammouni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Castillo

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March 31, 2025

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Employee Rating

City Kia is utterly phenomenal. They worked hard to keep me comfortable and happy at all times and I simply couldn't be more grateful to them! More

by Myles.lee921
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Castillo, Preston Negron, Wilfrenk Tejidor, Myles Wong, Orlando Da Silva, Luis Arraiz, Edison Cordero, Raul Luna

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Apr 02, 2025

City KIA of Greater Orlando responded

Myles, Providing stellar service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they worked hard to keep you comfortable/happy at all times and were utterly phenomenal. Congratulations on your new vehicle- behalf of the entire team!

March 27, 2025

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Employee Rating

Quick, easy, respectful. The whole service department does their job nicely and quickly making things easier for me and my day. More

by SHS1199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Arraiz, Maximiliano Ercolani

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Mar 28, 2025

City KIA of Greater Orlando responded

We appreciate you for leaving us this spectacular review! We are delighted to know that our team did their job nicely/quickly making things easier for you and were respectful. If there is ever anything more that we may help you with please do not hesitate to let us know.

March 23, 2025

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Employee Rating

City Kia has an excellent service. Clear with the options that are offered without any pressure. More

by CARMEN.LYLLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Manuel

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Mar 24, 2025

City KIA of Greater Orlando responded

CARMEN, Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were clear with the options offered and without any pressure. We wish you safe travels until we meet again!

March 16, 2025

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Employee Rating

took 3 hours and 45 minutes for a oil change i undestand you guys are busy but almost 4 hours is insane More

by jhsantiago866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Raul Luna

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Mar 21, 2025

City KIA of Greater Orlando responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and we do apologize for the wait time that occurred during your service visit. If you would like to discuss further, please contact us at our dealership and ask for the Service Manager available. We would love to help you.

March 11, 2025

Dealership Rating
Employee Rating

Lots of cars to choose from and City Kia team are there to help you in any ways. Super gratefull for Ivan and his Manager that help me out. Recommended 100% More

by Lixzie_101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Mar 12, 2025

City KIA of Greater Orlando responded

Lixzie, We appreciate you for leaving Ivan this marvelous review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Ivan provided you with top notch service. We are delighted to know that he helped you out in many ways. We sincerely congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 10, 2025

Dealership Rating
Employee Rating

The sales team seemed confused at first. Initially they had me booked with a salesman and after a few minutes there was no attention given. Then we requested another sales person and the ful More

by mccampero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brenda Ayala

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Mar 11, 2025

City KIA of Greater Orlando responded

We are grateful for you leaving us this exceptional review! We are pleased to know that our team took care of you and fulfilled your vehicle needs request. We hope to work with you again in the future when the time comes. We warmly congratulate you on your new vehicle- behalf of the entire City KIA of Greater Orlando team!

March 10, 2025

Dealership Rating
Employee Rating

They kept us there until we agreed on a price was not happy about it, but wouldn’t give us our keys back to do it another day so that night even though they were closed, they are pushy as xxxx More

by st_eva_012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Job Gomes, Sebastian Gomila, Erick Disla, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Jessica Colon, Raul Luna

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Mar 11, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to write this review. We are very sorry to hear that your sales experience wasn't as what you expected, We would like to speak to you more on this matter, please give us a call at our dealership and ask for the Sales Manager. We would love to help you!

March 09, 2025

Dealership Rating
Employee Rating

City Kia always goes above and beyond! They make everything so easy — they even pick up my car from work for service and bring it back when it's done. When I got my new car this time, the More

by ORLANDOSHOEGUY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Orlando Da Silva, Sebastian Gomila, Erick Disla, Luis Arraiz, Edison Cordero, Samer Ezzi, Maximiliano Ercolani, Raul Luna

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Mar 10, 2025

City KIA of Greater Orlando responded

ORLANDO, Providing first class service is so important to us here at City KIA of Greater Orlando and we are glad that Edison's efforts met your satisfaction and high recommendation! We are thrilled to know that he made everything so easy, made the process smooth/quick and made your experience hassle free. Congratulations on your new vehicle- behalf of the entire team!

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