Ivan Merchan
Ivan Merchan at City KIA of Greater Orlando

Ivan Merchan

Product Specialist

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

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4.8
67 Reviews
4.8

67 Reviews

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67 Reviews of Ivan Merchan

February 05, 2026

Dealership Rating
Employee Rating

The wait was to long they said that it would take 1 1/2 hours for a oil change and alignment but it went to 3 hours and when that return my car he said that they wash it and it was a mass I had to wash it More

by LUNA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 09, 2026

City KIA of Greater Orlando responded

Thank you for taking the time to leave a review. We do apologize for the delay in getting the service completed on your vehicle. If you would like to discuss further, please contact us at the dealership and ask for the service manager.

January 20, 2026

Dealership Rating
Employee Rating

City Kia of Greater Orlando es el mejor Diler de la Florida Central su esperiencia y profesionalismo hacen la gran diferencia More

by martinrusa24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

City KIA of Greater Orlando responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City KIA of Greater Orlando.

December 16, 2025

Dealership Rating
Employee Rating

Very attentive and helpful. Excellent service Very attentive and helpful finding best deal possible for clients. Excellent service. More

by 7879cj
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

Dec 17, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 14, 2025

Dealership Rating
Employee Rating

City Kia is not like your other dealerships. As soon as you welcome in you are greater by not people, but an energetic environment and fun experience. Now for the individual that helped me on th More

by DBrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 12, 2025

Dealership Rating
Employee Rating

Great service and great deals Ivan worked hard to make sure I leave with a car More

by FEDERICOCACHO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Felipe Rocha, Orlando Anil

Dec 12, 2025

City KIA of Greater Orlando responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City KIA of Greater Orlando. We look forward to having you as one of our valued customers for many more years to come!

November 25, 2025

Dealership Rating
Employee Rating

Professional and listenedto what we wanted to purchase and found perfect vehicle within our budget. More

by BRUCETIAMO
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

Nov 26, 2025

City KIA of Greater Orlando responded

Thanks for your feedback on your recent visit to City KIA of Greater Orlando. It's great to hear that we were able to assist you and that you had such a positive experience.

November 20, 2025

Dealership Rating
Employee Rating

Excellent service. Very agile in assigning appointments. Excellent quality of each work. Unsurpassed attention from the staff. More

by TAVOARTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2025

City KIA of Greater Orlando responded

Thanks for sharing your thoughts about your experience with City KIA of Greater Orlando. We appreciate your business and hope to see you again soon!

November 14, 2025

Dealership Rating
Employee Rating

Muy responsables, atentos, y dispuestos! ! A+, en servicio al cliente!! Buen servicio al cliente, siempre buscando la satisfacción al cliente!! More

by EMILYMONTES2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2025

City KIA of Greater Orlando responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 05, 2025

Dealership Rating
Employee Rating

City Kia is amazing. Everyone introduces themselves to you even if they’re not making a sale they make you feel very welcome.. More

by ANSER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 05, 2025

City KIA of Greater Orlando responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing City KIA of Greater Orlando, we look forward to having you as a valued customer for many years to come!

November 02, 2025

Dealership Rating
Employee Rating

Great customer service Very good customer service, Ivan is an excellent salesperson and his boss is very friendly. More

by MILENAQCANO
Recommend Dealer
Yes

Other Employees Tagged: Ivan Merchan

Nov 02, 2025

City KIA of Greater Orlando responded

Thank you so much for choosing City KIA of Greater Orlando! Please let us know if we can be of any more assistance.

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