Isaac Hidder
Isaac Hidder at Bob Rohrman Schaumburg Kia

Isaac Hidder | Page 7

Service Advisor

Bob Rohrman Schaumburg Kia

1100 E Golf Rd
Schaumburg, IL 60173

not yet
rated
260 Reviews
not yet
rated

260 Reviews

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Dealership Experience

4 yrs, 10 mos

Industry Experience

8 yrs, 3 mos

260 Reviews of Isaac Hidder

October 11, 2022

Dealership Rating
Employee Rating

Mark was great, very helpful. Service was quick too and I like that a lot! More

by TATKOWSKA.ANETA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Isaac Basurto, MarK Robles

Oct 11, 2022

Bob Rohrman Schaumburg Kia responded

Thank you for the great review! We are so glad to hear that Mark delivered such a successful service experience. Drive safely, and we hope to see you back again at Bob Rohrman Schaumburg Kia!

October 11, 2022

Dealership Rating
Employee Rating

I brought my car in for a recall along with some other issues, the main one being my car was shaking when applying the breaks above around 35 mph. After work was done, on the drive home I noticed it was s More

by AJKRAVAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Isaac Basurto, MarK Robles

Oct 14, 2022

Bob Rohrman Schaumburg Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 08, 2022

Dealership Rating
Employee Rating

Good attention and good service, their communication was good and their worked on good time More

by PRINCE8700
Recommend Dealer
Yes

Other Employees Tagged: Isaac Basurto, MarK Robles

Oct 08, 2022

Bob Rohrman Schaumburg Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 05, 2022

Dealership Rating
Employee Rating

Checked in and went through everything quickly. Questions were answered and there was no confusion in what was expected. Great experience. More

by zbriber26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Isaac Basurto, MarK Robles

Oct 05, 2022

Bob Rohrman Schaumburg Kia responded

It is gratifying to hear that our team was so helpful and attentive. Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your feedback. Have a wonderful day!

September 30, 2022

Dealership Rating
Employee Rating

The service was relatively quick and the advisor I worked with was very helpful and understanding. More

by Flip360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 03, 2022

Bob Rohrman Schaumburg Kia responded

We are happy to hear that our team took such great care of you! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your experience. Drive safely until we see you again!

September 28, 2022

Dealership Rating
Employee Rating

Isaac who was my contact for my service was professional, communicated well, and was knowledgeable. Service cost was on the higher side of the average I looked up on the internet. I had all the brakes, an More

by Chris N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2022

Bob Rohrman Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 27, 2022

Dealership Rating
Employee Rating

Trustworthiness is the most important thing to me and My experience has made me trust them More

by CHRISTINEBAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Isaac Basurto, MarK Robles

Sep 27, 2022

Bob Rohrman Schaumburg Kia responded

Hi Christine - This review makes our day! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your feedback. Drive safely until we see you next!

September 23, 2022

Dealership Rating
Employee Rating

Worst Customer service ever. Communication is non existent. Will never recommend them for anything. Terrible shame they couldnt be honest with me. More

by MONICAMANIEZ73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Isaac Basurto, MarK Robles

Sep 28, 2022

Bob Rohrman Schaumburg Kia responded

Monica, Thank you for bringing this to our attention, we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 22, 2022

Dealership Rating
Employee Rating

Professional staff , fast service , friendly people , clean facility ,and manager did everything neatly and quickly. More

by batyr7049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fil Principato , Isaac Basurto, MarK Robles

Sep 23, 2022

Bob Rohrman Schaumburg Kia responded

These are all things we love to see! Thanks for supporting Bob Rohrman Schaumburg Kia with a fantastic review!

September 22, 2022

Dealership Rating
Employee Rating

Isaac communicated well. Everything went smoothly from drop off to pick up. Oil change was completed very quick. More

by alellinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: MarK Robles

Sep 22, 2022

Bob Rohrman Schaumburg Kia responded

We're delighted Isaac provided quality communication that helped shape an easy experience! Thanks for choosing Bob Rohrman Schaumburg Kia for your oil change!

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