Isaac Hidder | Page 6

The service was great and employees were helpful. I would recommend this KIA location to my friends. I would recommend this KIA location to my friends. More

by SHARON40 Verified Customer Verified Customer

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Great customer service! Friendly and knowledgeable. Attention to detail. Clean waiting area. Respected the vehicle and returned items that were inside the vehicle. Friendly and knowledgeable. Attention to detail. Clean waiting area. Respected the vehicle and returned items that were inside the vehicle. More

by Gipinoy Verified Customer Verified Customer

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The service was fast, knowledgeable and courteous. Very convenient as well. Will definately go back. Very convenient as well. Will definately go back. More

by Dpreston0629 Verified Customer Verified Customer

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All was good except the potholes outside the shop which can damage suspension. Hope you will fill them in with gravel. can damage suspension. Hope you will fill them in with gravel. More

by Runway911 Verified Customer Verified Customer

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Thanks for your work. Too cold in building, not sure if AC was turned on still. Too cold in building, not sure if AC was turned on still. More

by Palimoni Verified Customer Verified Customer

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Great Service and Isaac Basurto explaining everything also gave me his phone number and the hot line number if I have trouble with my car !!! The first time I came in Isaac Hidder was so helpful and exp also gave me his phone number and the hot line number if I have trouble with my car !!! The first time I came in Isaac Hidder was so helpful and explained everything about my car and what needed to be done. More

by Karen.m.franz Verified Customer Verified Customer

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They have a great job. But can not provide a car when your car in a service. But can not provide a car when your car in a service. More

by Jaantal7 Verified Customer Verified Customer

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Very good customer service They gave me ride back and forth anc was a very friendly environment. forth anc was a very friendly environment. More

by Nissarahim14 Verified Customer Verified Customer

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Prompt and efficient service. Employees were professional and helpful. I will be going to this Kia dealership from now on. Employees were professional and helpful. I will be going to this Kia dealership from now on. More

by Bri.rose.torres Verified Customer Verified Customer

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Manager (Phil P) and staff (Isaac B) are unprofessional and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac cal and rude. I took my kia to have the automatic power door fix and an issue with on of my seat belt. After I had left my van, the service guy Isaac called me and told me that the seat beat repair was not cover through the warranty and If i wanted it fix, Ill have to pay 1,200 something. I told him," that we only wanted the power door fix and that was all. He told me that, he will still have to charge me for the diagnostic fee of $165. Which he never told me about. I told him, you never told me there was a diagnostic fee. He stated that he told me about a diagnostic fee for the seat belt. When I denied he told, he told me he did and that I'm doing the same thing that other customers do when they find out how much the diagnostic fee is. By that time I was already mad due to the fact that he wanted me to pay for something that I was not aware of. I asked to speak with the manager. The manager called me. As I'm explaining what happens, he interupts me and says, " If you wouldn't of agreed on the diagnostic fee then we wouldn't of service your car." He basically said I was lying. Well that didn't help the situation at all. I told him that he didnt even let me finish telling him everything and that he interrupted me. Phil said I didnt interupt up. Me: yes you did. Phil: (sarcasticly) says. okay Ms. so no one is allow to talk, only you can talk. Lets let Ms. talk until she is finish. You been talking for 10 mins. Me: I haven't been on the phone with you for 10 mins. By this time I had enough. Things really fired up after that. I finally asked to speak with a supervisor and he said, " there was no one higher than him. He was the manager. Okay tell me who you want to speak with." Me: Not you someone higher than you. I told him to give me corporates number. Which he did. I called kia affairs line. I put in a complaint. I ask the person from the affair line to help me out, with who I can speak to about the inccident. She advised me to called Kia Service and ask to speak with the general manager or the owner. I called and the reception and she forward my call to the general manager's (Ricky P) VM. I left a message and of course he never returned my call. Well the following day, I went to pick up my van. The service guy that help me out was sarcastic. I had his pen and my keys in one hand. He told me with a smirk and sacastic, " can have my pen back? I know its a nice pen and all." Me: I'm going to steal your pen. I had me keys in the same hand(right) and I was just grabbing them with my left." He just continuing smirk. I left. I always have problem with this service dealer. This is not the first time. My advise go somewhere else. The service dealer in Palatine is so much better. More

by jsacosta2460 Verified Customer Verified Customer

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