Irving Gonzalez

Our visit to this Dealer was very unpleasant. My opinion on this matter is that the directives of this Dealership and/or Dealer should give more training to the people who work beyond how they sh My opinion on this matter is that the directives of this Dealership and/or Dealer should give more training to the people who work beyond how they should express themselves or speak to us as customers and I am not talking about the salesman Ethan because this man was very friendly and very calm when giving us all this information. I am referring to the person who was behind the counter called: Financier, this man was very poorly educated when my husband and I went to ask for information about the numbers and financing, we were really very surprised by that Bad attitude and rude way of talking to customers. I do want to tell you that this type of behavior does not leave a good impression or a good image for your dealer. How unfortunate this visit was for us today, apart from the fact that we were accompanied by our 16-year-old daughter who left this place scared. I wish you and your work team good luck and I hope that you can take action on this behavior with your finance team. More

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quick , patient, and tries to get best offer to benefit your situation but more importantly willing to help out customers having great service your situation but more importantly willing to help out customers having great service More

by sawyerjoshua085 Verified Customer Verified Customer

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The place was great, people were friendly and accommodating, helpful, easy and quick process. Everyone was a pleasure to work with. accommodating, helpful, easy and quick process. Everyone was a pleasure to work with. More

by lisaniemiec2 Verified Customer Verified Customer

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Great salesperson. Very knowledgeable of the job. Treated me with respect and kindness the whole time I was there Very knowledgeable of the job. Treated me with respect and kindness the whole time I was there More

by tremayne22 Verified Customer Verified Customer

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Brandon at Mitsubishi was personable to deal with, but that was the extent of the positive aspects of our experience. I traded in a BMW with 2 keys, but the car we were looking at only had one. I asked a that was the extent of the positive aspects of our experience. I traded in a BMW with 2 keys, but the car we were looking at only had one. I asked about a credit in order to make a 2nd key ($950) and they said no. Not having a 2nd key is like selling a car with 3 wheels - yeah, I can replace it, but that is a reduction in the value of the car. Next, we opted to transfer our existing license plate - no problem, we were told. A week later, Brandon called us and said we would be getting new plates. When I asked why, he said it was about "toll violations" on our license plate. I opened our Sunpass account, and no violations were listed on any of our plates. He said it was too late and it couldn't be undone. A couple weeks later, I logged into the FL HSMV website to make sure everything was OK with our registration. I find out that our car is now registered under a THIRD license plate. After repeated calls and texts with no one ever picking up the phone - Brandon finally responded. He referred back to the 2nd set of plates and said they were sent. I explained that those were no longer valid and the car was listed under the 3rd set of plates. It took him another day to get back to me, he sent a picture of the newest registration and said they would send them. In the picture the issuance date of the plate was over 2 weeks old - they'd been sitting in the dealer office the entire time! If I hadn't followed up myself, I'd eventually be pulled over for illegal plates while the last set were sitting in someone's office. Will not shop for a car here and will warn everyone I can to stay away from Miami Lakes AutoMall. More

by Scott Verified Customer Verified Customer

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Great individuals to deal with. The salesman was outstanding. They gave a tremendous discount. Extremely helpful with all details of the car.” The salesman was outstanding. They gave a tremendous discount. Extremely helpful with all details of the car.” More

by THEOLDMANHOSE Verified Customer Verified Customer

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All of the people I worked with Warren credible. Even the cashier was funny, admitted easy for me. The gentleman who originally helped me show me the car's gave me options. The manager was extremely Even the cashier was funny, admitted easy for me. The gentleman who originally helped me show me the car's gave me options. The manager was extremely helpful and did everything. He possibly could to give me all the attention that I needed. I'm done finance officer was amazing. He knew exactly what I needed to do to make the car affordable to me. I just wanna think all of the employees that were involved call. IHeartRadio all the help and I felt very much. Appreciate it as a in person and then as a customer so thank you. Wanna make sure to add Christian Castro name personally to this letter. Because he was really incredibly nice and professional. You made sure that I got the car that I won thank you More

by JOSEVIGO1935 Verified Customer Verified Customer

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Una gran experiencia un buen trato el vendedor alberto cedeno tuvo mucha paciencia conmigo gracias por todo cedeno tuvo mucha paciencia conmigo gracias por todo More

by ANA Verified Customer Verified Customer

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Kayo was one of the best service advisors Ive ever had the luck of working with. He was always available to keep me informed on the status of my vehicle. He also worked with the extended warranty provider the luck of working with. He was always available to keep me informed on the status of my vehicle. He also worked with the extended warranty provider to make sure my repair went as smoothly as possible. We also worked with Nick and Irving over at the Kia sales department as we purchased a kia forte on Saturday for my daughter. They both where extremely understanding of my daughters situation and worked diligently with her and made sure she was happy with the purchase of her first car. Me and my family are extremely pleased with the level of service we continue to receive from Miami Lakes Auto Mall and for this, we'll continue to use all of your services. More

by ftollinche Verified Customer Verified Customer

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Good service. Responsible managers. Stephen is really cool guy! We’ll be back again to maintain my trucks Responsible managers. Stephen is really cool guy! We’ll be back again to maintain my trucks More

by bohdanshukh Verified Customer Verified Customer

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