Irma Jace
Irma Jace at Dana Ford Lincoln

Irma Jace | Page 20

Loaner Manager

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.6
208 Reviews

Languages Spoken

Albanian Albanian

4.6

208 Reviews

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208 Reviews of Irma Jace

May 18, 2023

Dealership Rating
Employee Rating

Service department is simply great. Colin my service advisor is particularly wonderful. Explained everything to me and made a potentially aggravating situation as pleasant as it could b More

by James.guercio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Daly, Collin Romer, Joseph Castera , Michael Bachrach, Douglas Hansen

May 19, 2023

Dana Ford Lincoln responded

We appreciate your five-star review, James. Our service team at Dana Ford is proud to hear Colin took good care of your vehicle. Thank you for choosing us!

May 13, 2023

Dealership Rating
Employee Rating

They picked up my car, did the requested service and returned the car (washed). All in a timely matter More

by cavicenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2023

Dana Ford Lincoln responded

Thank you for sharing your experience! We appreciate you trusting the Dana Ford team with your vehicle and hope we can be of service again in the future!

May 12, 2023

Dealership Rating
Employee Rating

Duper outstanding convenient and super great customer service. I have and will keep recommending this facility. They know exactly what you need More

by lucerito3198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Joseph Castera , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

May 16, 2023

Dana Ford Lincoln responded

We're thrilled to hear about the convenient and outstanding customer experience you had at Dana Ford! Your recommendation means a lot to us and we're overjoyed to see that our team knew just what you needed! Thanks for choosing us, and hope to see you soon!

May 11, 2023

Dealership Rating
Employee Rating

fast east service nice clean bathroom courteous good good good fast easy service clean b More

by docusmc2656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

May 15, 2023

Dana Ford Lincoln responded

Thank you for the positive feedback! We hope to see you again next time here at Dana Ford!

May 01, 2023

Dealership Rating
Employee Rating

Very courteous. Not a long wait like previous visits. Work done quickly and efficiently. Very happy More

by JOBEN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2023

Dana Ford Lincoln responded

We're thrilled to hear that your recent visit to Dana Ford resulted in such a positive experience! Our team takes pride in providing efficient and courteous service, and we're glad that you were pleased with the work done. Thank you for your support - we hope to see you again soon!

April 28, 2023

Dealership Rating
Employee Rating

Ford service has made big improvements within the past few years. Very good experience this time around. They quickly diagnosed and resolved my issues in a timely manner. Thank you Joe and Mike! More

by Tagliaferro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Joseph Castera , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando, Tech Mike

May 01, 2023

Dana Ford Lincoln responded

We're happy to hear that our Ford service has met your expectations, Tagliaferro! Joe and Mike take pride in providing efficient and effective service and we're glad they succeeded! Thanks for taking the time to share your experience with us here at Dana Ford!

May 01, 2023

Tagliaferro responded

Keep up the good work! I hope to continuously see Dana Ford improve!

April 28, 2023

Dealership Rating
Employee Rating

Over all it was a good experience with Dana. Even when the service department was very helpful. More

by parliament16
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joseph Castera , Nicholas Colangelo

May 01, 2023

Dana Ford Lincoln responded

Thank you for reviewing your experience! We hope you won't hesitate to reach out if our Dana Ford team can be of service again in the future!

April 27, 2023

Dealership Rating
Employee Rating

I came in for a oil change, they noticed a oil leak. The team came up with a plan offerd it to me, gave me a rental fixed the problem and i have my vehical back running great. My gas last longer, still More

by popeye9114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer, Diane Creazzo, Lori Allotta, Joseph Castera , Neil Barrow, Eric Iwulski, Arianna Keegan, John Lomando

Apr 28, 2023

Dana Ford Lincoln responded

We're glad our team could take care of your oil leak and get your vehicle running great again! We appreciate your loyalty and look forward to continuing to serve you in the future! Thank you! - Dana Ford

April 12, 2023

Dealership Rating
Employee Rating

I had one of the best experience at this dealer, Dana Ford with your salesman Ralph Sibbio Jr he was very professional, and always an easy to get into my new vehicle. Thank you very much for everything. More

by MIRANDAHECTOR1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Sinatra , Danielle Barbaria

Apr 14, 2023

Dana Ford Lincoln responded

Thank you for sharing your positive experience with our team here at Dana Ford! We're thrilled to hear that Ralph provided you with top-notch service and we hope you enjoy your new vehicle!

April 07, 2023

Dealership Rating
Employee Rating

Being lied to by not only my service advisor but also the service manager, they way they speak to you if you get contacted at all is belittling. Also having my car there for 2 weeks before having to have man More

by nmstiles1
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hazem Radwan , Neil Barrow

Apr 13, 2023

Dana Ford Lincoln responded

Thank you for taking the time to leave us a review. I'm sorry to hear that your experience was less than satisfactory and will make sure this feedback gets discussed with our team. Please don't hesitate to reach out directly if you'd like to discuss the situation in greater detail. Respectfully, Keith Curran - Service Director - 718-983-8700 ext 297

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