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Iriam Diaz
Iriam Diaz at Big Star Cadillac

Iriam Diaz | Page 8

Sales Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
174 Reviews
4.9

174 Reviews

Write a Review

174 Reviews of Iriam Diaz

December 01, 2023

Dealership Rating
Employee Rating

Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f More

by arreolaf1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Pierce, Ruben Cauton, Kelly Wilson, Denise Beyner-Stanley, Bobby Miller, Jose Teran, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, Cris Mascorro 5 stars

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Dec 01, 2023

Big Star Cadillac responded

Thank you for your review. I apologize for the items that went unaddressed. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. If we have not scheduled your return visit to address your unsresolved concerns, please reach out to me directly at jwilson1@bigstarcadillac.com. Jason Wilson, Service Director.

November 17, 2023

Dealership Rating
Employee Rating

Big Star Cadillac made our shopping experience the best that we’ve ever had. Courteous, professional, and pleasant to work with. More

by jwdyer1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cristian Mascorro

Print
Nov 17, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

November 05, 2023

Dealership Rating
Employee Rating

The customer service was very informative and answered all our concerns. The finance department worked with us to purchase the vehicle. More

by podi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: zzFrederick zzMcGrew

Print
Nov 06, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 24, 2023

Dealership Rating
Employee Rating

The outside the dealership offers an encouraging welcome. Once inside the DEALERSHIP the atmosphere was welcoming and friendly service with a smile. Benito was knowledgeable, friendly, patience, and pro More

by SONJA MONTAGUE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Benito Sanchez , zzJeff zzDial, DEYME

Print
Oct 26, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 23, 2023

Dealership Rating
Employee Rating

Great work on getting us finaced no challenge was to hard to get the deal completed. More

by MICHAELDARDENJR06@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Benito Sanchez, Kelly Wilson, Ainsley Roark , zzJeff zzDial, zzFrederick zzMcGrew

Print
Oct 24, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 23, 2023

Dealership Rating
Employee Rating

The experience was something new for me I haven’t purchased a car in 16 years. More

by chi_town7374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Phillip Connor

Print
Oct 23, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 23, 2023

Dealership Rating
Employee Rating

This dealership has the best sales rep Phillip Conner and the best service advisor Ainsley More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Beyner-Stanley, Kevin Sonnier, Ainsley Roark, Raven Rasberry

Print
Oct 23, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 22, 2023

Dealership Rating
Employee Rating

Great service Frienly stayed in contact the whole time during the process great sales person More

by billyc19650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzDaisy zzGutierrez

Print
Oct 23, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 17, 2023

Dealership Rating
Employee Rating

Great dealership, made the process easy all the employees are very nice and helpful. <3 More

by Trinity Pierce
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Mike Pierce, Lisa Velasco, Ruben Cauton, Steve Sons, Kevin Sonnier, Casie Shores

Print
Oct 17, 2023

Big Star Cadillac responded

Trinity, Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 09, 2023

Dealership Rating
Employee Rating

Jose my service rep excellent customer service. Pleasure to work with, very sasified customer. Highly recommend More

by Neilani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Jose Teran, Raven Rasberry

Print
Oct 09, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

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