Iriam Diaz

I live in Plano but Big Star Cadillac had a few demo's on their lot that had significant discounts so I made an appointment to drive down 4 hours to view and purchase one of the vehicles but when I got to on their lot that had significant discounts so I made an appointment to drive down 4 hours to view and purchase one of the vehicles but when I got to the dealership I was met with high pressure tactics to buy a new vehicle that I specifically asked my sells person not to do more than once. I was never shown any of the demo's that I specifically drove down 4hrs to see. During the test drive my sales person talked about her personal life and not about the features on the vehicle. Although I went ahead and purchased the new vehicle, it was not the great experience I was expecting when purchasing my first Cadillac. However, I am now enjoying my New Cadillac. Thank you! More

by D. Verified Customer Verified Customer

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They do great work and good customer service Z. Choudhry was very nice. Good work. Choudhry was very nice. Good work. More

by TLM42172 Verified Customer Verified Customer

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I don’t even know where to start! Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did w Big Star Cadillac gave out the best customer service experience we’ve ever received from a dealership. We were greeted immediately and not only did we have an extremely quick wait time for our vehicles appraisal, we were treated so kindly and shown a breakdown of our numbers right away.Our kiddos even got special attention and snacks during our wait from a fully stocked, clean, & organized snack bar. There was even drinks for us adults. Our sales associate Mario did absolutely everything he could to get us into our current vehicle at a price that was not only fair but better than we expected to receive. I mean as far as speaking to multiple managers and members of his team addressing our concerns and answering our questions. He also gave my husband and I his personal number and responded quickly even after hours. I genuinely felt that we were taken care of in a way that goes beyond what you’d expect to from a car dealership. All of our accommodations were met and Mario seriously went above and beyond helping us upgrade our family vehicle! 10/10 would recommend Big Star Cadillac to family and friends. More

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The buying experience was good, helpful, knowledgeable, and met all of our needs. I would recommend the dealership to others. and met all of our needs. I would recommend the dealership to others. More

by IRAND14 Verified Customer Verified Customer

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Beautiful show room and very friendly staff. We felt very welcomed and appreciated. Very good experience. We felt very welcomed and appreciated. Very good experience. More

by M202SABO Verified Customer Verified Customer

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Ainsley is best service advisor I ever had couldn’t get any better Merry Christmas and Happy New Year’s any better Merry Christmas and Happy New Year’s More

by ZENOFAMILY713 Verified Customer Verified Customer

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Charles Jackson, Keith, Iriam, Lisa and Kevin are so awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purcha awesome. I appreciate them all. True definition of teamwork. Highly recommend Lisa and Jackson to all my friends and family for their next car purchase. More

by jhadebrown Verified Customer Verified Customer

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I was disappointed when I went to get service that I made appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. appointment for and was disappointed about the service I received. But after talking to the service manager I was taken care of so I am thankful. More

by VERONICAGARRETT44 Verified Customer Verified Customer

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Amazing Service. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. Friendly staff. Transparent in every transaction. Will definitely recommend this dealership to all my family and friends. More

by FAISALMALIK61 Verified Customer Verified Customer

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Lisa was very helpful! She catered to everyone of my needs and made sure she gave me many options to choose from. The new general manager came by just to introduce himself, She catered to everyone of my needs and made sure she gave me many options to choose from. The new general manager came by just to introduce himself, which was very refreshing. No one was pushy and my experience has been great so far! More

by Thomas Rivera Verified Customer Verified Customer

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