Ian Haas | Page 15

Great service by Dahl Ford - got new tires which were a lower overall cost than anywhere else I could find. The service department is always helpful and responsiv by Dahl Ford - got new tires which were a lower overall cost than anywhere else I could find. The service department is always helpful and responsive to my needs. They take excellent care of my aging neighbor and his F-150 More

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Simply the Best Customer Service These guys go above and beyond when it comes to customer satisfaction with quality service and the right fix the first time. The team in service know These guys go above and beyond when it comes to customer satisfaction with quality service and the right fix the first time. The team in service knows their business from top to bottom. More

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How businesses should be run! Great support from deciding on the vehicle, to service and electronic support (big deal today). As a person who has had 12 BMW and 18 porsche vehicles Great support from deciding on the vehicle, to service and electronic support (big deal today). As a person who has had 12 BMW and 18 porsche vehicles, service and support at Dahl is far superior to the dealers noted for other vehicles. This led me back to American Cars and Trucks. Will not look back! Thanks to everyone at Dahl! More

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great deal and great service I have dealt with Dahl for a long time and have always found them to provide the best of everything a top notch dealership should offer. I have dealt with Dahl for a long time and have always found them to provide the best of everything a top notch dealership should offer. More

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New truck with issues, five week (total) repair period I will not buy another vehicle from Dahl Ford. The new 2016 F150 3.5 Ecoboost I purchased had issues starting around 15-20,000 miles. The truc I will not buy another vehicle from Dahl Ford. The new 2016 F150 3.5 Ecoboost I purchased had issues starting around 15-20,000 miles. The truck would buck and misfire, enter a limp-home-mode, and leave me stranded out of state, hitched to a trailer that I couldn’t pull faster than 30 mph on a major interstate. If it happened at night, I would have to stop traveling until I could make it to a parts store when they opened the next morning to buy a new coil for the #1 cylinder to clear the code and eliminate the symptoms. I took it into Dahl and they noted there was water in the #1 plug/coil boot but couldn’t figure out why. It happened several more times- leading up to the tail end of the warranty. One final time, I documented the parking lot coil replacement and observed liquid in the coil boot, and dropped it off at Dahl. They kept the truck for a total of two weeks between September 2017 and July 2018 for diagnostic driving and analysis of the issue. It was communicated that the Ford dealer technical network was trying to decide how to repair. During this time, I was left without a loaner for a period of days before it was determined this would be covered by warranty. Dahl did let me use a courtesy vehicle towards the end of this period because I was about to be a.) stranded in Davenport and b.) without a vehicle for vacation. This was appreciated, although I had hoped I would get a rental loaner the whole time regardless of the status of Ford’s approval of the repair under warranty. Final repair of the issue (cylinder head replacement) took three weeks (July 16th to August 7th) with the truck in Dahl’s possession the entire time. The return date of the vehicle was incorrectly guessed at least six times, covering a span of 13 days where my truck was “almost done”. The truck was to be done on a Wednesday, then Thursday, then Friday, then the next Wednesday, probably the Friday after that, then the Monday after that, and, finally, at the end of a Tuesday. Excuses offered varied from no service tech available to work on it to multiple days waiting on parts. Plans were made several days beyond the communicated date, cancelled, made, and cancelled again. Dahl Ford’s non- equivalent loaner policy is terrible. Ford is not required to provide an equivalent (to the original vehicle) loaner per the text of their warranty policy, and Dahl Ford does not offer any goodwill truck loaners for truck owners – even when the delayed return of the repaired vehicle is the dealership’s fault. Dahl’s five week (total) possession of my truck left me sidelined for four drag races (several of them pre-paid events!) and left me without a truck during the first year of owning an acreage where a truck was required for every large scale house or landscaping project I started. The Ford Fiesta or Escape I received was a pathetic substitute, and I was left dead in the water. When I repeated that the botched repair timeline was leaving me out hundreds of dollars, the best attempt to help was an offer to pay for a Hertz $20.00/day rental but I would be left with paying the $0.80/per mile charge, which would have totaled $800+ dollars for one trip. In summary, Dahl’s five week possession of my truck was a massive inconvenience, and they could not have cared less or tried to help less. It appears Dahl responds to these reviews to give the illusion of post-dissatisfied customer follow-up. I wish the same effort would have went into taking care of a customer who received a brand new lemon truck. The best Dahl Ford offered was a “top” trade-in value for the truck to purchase another new truck to replace it, which means I would have to spend a pile of money I didn’t plan on spending to deal with an issue that was not my fault with a dealership that has been nothing but disappointment. This is unacceptable. A dealership should stand behind their product and services, and Dahl Ford has failed miserably on both fronts. I deeply regret making my first new vehicle purchase with Dahl. I will reply to this review with updates of Dahl follow-up or lack of follow-up. More

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Oil change Went in for a routine oil change. The checked everything on my seldom driven 2014 Mustang. With it being 5 years old ( got it in '13, they pointed ou Went in for a routine oil change. The checked everything on my seldom driven 2014 Mustang. With it being 5 years old ( got it in '13, they pointed out it needed a new battery. Gave me a price which was less that most places I checked I opted to replace myself. I like to wrench on my cars. More

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oil change As always, service has always been the best. Special thanks to Dan, April and Randy. I don't know what Dahl would do without them. As always, service has always been the best. Special thanks to Dan, April and Randy. I don't know what Dahl would do without them. More

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New Ford Explorer Buying a brand new vehicle is a rare experience for me. Much has changed in the vehicle world since my last new Ford purchase 9 years ago and I was ve Buying a brand new vehicle is a rare experience for me. Much has changed in the vehicle world since my last new Ford purchase 9 years ago and I was very nervous and overwhelmed. Elias Munoz at Dahl Ford was absolutely the best sales person to help me through the process. He found the exact vehicle I was looking for and worked extensively with me at time of purchase to make sure I understood how everything worked.He was so genuinely kind. He went above and beyond in my book! Terry Nelson in finance also spent a great deal of time (and patience!) working with me to make sure I understood all options, warranties, and insurance available. He was knowledgeable and reassuring. Everyone I encountered was friendly and I never felt pressured!!! Thank you Dahl Ford for assisting me in every way to get my new Explorer! More

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They will meet every expectation Met every expectation I had and provided solid solutions. I am an extremely picky person and the manager to provide me with a top notch buying experie Met every expectation I had and provided solid solutions. I am an extremely picky person and the manager to provide me with a top notch buying experience. I recommend them to all my family and friends More

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Everything completed and the prices were resonable Quick and easy oil change + tire rotation. I had issues with key fob and they replaced the battery in it for me at no extra charge which seems to have Quick and easy oil change + tire rotation. I had issues with key fob and they replaced the battery in it for me at no extra charge which seems to have fixed the issues. More

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