Hugo Duran
Hugo Duran at M'Lady Nissan

Hugo Duran

Product Specialist

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

Contact Me
4.9
79 Reviews

Hi, I'm Hugo at M’Lady Nissan in Crystal Lake, IL. I’m passionate about making every customer experience memorable, whether it’s your first car or your fifth. I love celebrating big milestones, sharing your stories, and creating engaging content that reflects our commitment to the community. Let’s make your journey unforgettable!

Dealership Experience

13 yrs, 2 mos

Industry Experience

13 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

79 Reviews

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79 Reviews of Hugo Duran

September 11, 2025

Dealership Rating
Employee Rating

Drove 2 hours after being told on the phone they would match my trade, vehicle I was looking to purchase was advertised as a certified pre-owned and when we started talking numbers they tried to increase More

by chris.hutchins92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Severo Gonzaga

Sep 11, 2025

M'Lady Nissan responded

Thank you for sharing your feedback. It was a pleasure speaking with you today, and I’m glad we were able to review and resolve everything together. To clarify, we proactively issued a reimbursement check and provided you with a copy for your records. We always want our customers to feel confident in the process, and you’re welcome to reach out to us directly anytime with any questions or issues you’d like resolved. Feel free to also personally reach out to me going forward with any concerns or issues. — Ryan Hummel, Sales Manager Jim M’Lady Nissan

September 06, 2025

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Tuve una buena atencion,y me explico a gran detalle sobre el funcionamiento del vehiculo . More

by moisesportilla
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Ryan

Sep 15, 2025

M'Lady Nissan responded

Estimado Moises, ¡Gracias por compartir su experiencia con nosotros! Nos alegra saber que recibió una excelente atención y que Hugo Duran le explicó en detalle el funcionamiento de su nuevo vehículo. En M’Lady Nissan, nos enorgullece brindar un servicio claro, atento y profesional. Gracias por su recomendación. ¡Disfrute de su nuevo Nissan y no dude en contactarnos si necesita algo más! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

September 02, 2025

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This was my second time purchasing a vehicle from Hugo at M'Lady. Always such a great experience. Hugo is amazing to work with. He listens and gets you what you want. More

by hlickfelt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 04, 2025

M'Lady Nissan responded

Dear hlickfelt, Thank you for returning to M'Lady Nissan for your second vehicle purchase—it means the world to us! We're thrilled to hear that Hugo once again provided an amazing experience, listened to your needs, and helped you find exactly what you wanted. Your continued trust and recommendation are truly appreciated. If there’s ever anything you need, we’re always here to help. Thank you for choosing M’Lady Nissan again! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

August 31, 2025

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Employee Rating

El professionalism le flulle en la Sangre A Hugo the best communication sus companeros de tranajo siempre se preocupen por que el cliente este bien atendido me isieron sentir parte del equipo. More

by J.tolentino98@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 02, 2025

M'Lady Nissan responded

Dear J. Tolentino, Thank you so much for your wonderful review! We're thrilled to hear that Hugo Duran’s professionalism and excellent communication made such a strong impression on you. It's also heartwarming to know that our team made you feel like part of the family—your comfort and satisfaction mean everything to us. We truly appreciate your recommendation and are grateful you chose M'Lady Nissan for your vehicle purchase. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

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Excelente servicio, una atencion 100% personalizada, sin duda un buen lugar para comprar tu auto More

by Jesús
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2025

M'Lady Nissan responded

Estimado Jesús, ¡Muchas gracias por tus amables palabras! Nos alegra saber que Hugo Duran te brindó un servicio excelente y una atención 100% personalizada. Nos enorgullece ofrecer una experiencia de compra que te haga sentir seguro y bien atendido. Gracias por confiar en M'Lady Nissan. ¡Esperamos verte nuevamente en el futuro! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

August 30, 2025

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I have purchased 2 cars from Hugo and he has always been such a pleasure to work with. He truly cares about his customers. He and is always available for questions. If you are in the market for a new car, I More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kamil Zlahoda

Aug 30, 2025

M'Lady Nissan responded

Dear Ashley, Thank you so much for your continued trust and for the kind words about working with Hugo! We’re thrilled to hear that he’s made both of your car-buying experiences so positive. His dedication to his customers truly sets him apart, and your recommendation means a lot to us. We’re always here if you need anything—thank you again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 30, 2025

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Thanks for your great service Hugo Duran. I'm so impressed with the team at M'Lady Nissan, your dedication to customer satisfaction is truly commendable and it's clear in the way you treat lo More

by Magdalena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 30, 2025

M'Lady Nissan responded

Dear Magdalena, Thank you so much for your kind words and for recognizing Hugo Duran and our team! We’re thrilled to hear you felt the dedication we have toward customer satisfaction—it truly means the world to us. Your loyalty and trust are greatly appreciated! If there’s ever anything more we can do for you, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 16, 2025

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Excellent service, they explain things in a friendly and simple way. It is definitely an excellent place to buy a car. More

by Jesús
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

M'Lady Nissan responded

Dear Jesús, Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that Hugo Duran provided excellent service and made the car-buying process clear and friendly for you. Your recommendation means a lot to us, and we’re honored that you chose M'Lady Nissan for your purchase. If there's anything you need, we're always here to help! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

August 09, 2025

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Employee Rating

Hugo es una Excelente persona y un muy buen servicio buena atención a los clientes. More

by gerardomgarcia97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 18, 2025

M'Lady Nissan responded

Estimado Gerardo, ¡Muchas gracias por compartir su experiencia! Nos alegra saber que Hugo Duran le brindó un excelente servicio y atención. En M'Lady Nissan, nos enorgullece contar con personas como Hugo que se dedican a brindar una experiencia excepcional a cada cliente. Agradecemos su recomendación y estamos aquí para ayudarle siempre que lo necesite. ¡Gracias por elegirnos! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

April 23, 2025

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Employee Rating

Buying a car can sometimes feel overwhelming, but it doesn’t have to be! We live in Wauconda and visit dealer #1 in the Midwest, M'Laddy Nissan of Crystal Lake. You’re in for a fantastic experience. The More

by Mendoza.nadia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Marciciak

Apr 24, 2025

M'Lady Nissan responded

Dear Nadia, Thank you so much for your heartfelt and enthusiastic review! We’re honored that you made the trip from Wauconda to visit the #1 dealer in the Midwest—M'Lady Nissan. It’s wonderful to hear that Hugo Duran provided such attentive and knowledgeable service, helping make the entire process smooth and stress-free. He truly is a gem on our team! And a big thank you as well for recognizing Ryan in our service department—your kind words about his friendly and expert support mean a lot to us. We're so grateful for your recommendation and thrilled you had a top-notch experience. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

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