Horacio Palacios

David Davila made the whole process as easy as possible. From initial email, to spending a whole Saturday morning showing different options , to being the middle man between me and finance. The whole experi From initial email, to spending a whole Saturday morning showing different options , to being the middle man between me and finance. The whole experience was great. Thank you David!! You guys have gained a customer. Walter More

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I purchased parts from Horacio for my BMW x5. He was able to get the parts quickly and with less hassle. I really appreciate him saving me time and money. He was able to get the parts quickly and with less hassle. I really appreciate him saving me time and money. More

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My overall experience was awesome I am very pleased with the purchase of my new vehicle and the salesperson was very helpful and answered all my questions my finance manager was awesome the whole process wa the purchase of my new vehicle and the salesperson was very helpful and answered all my questions my finance manager was awesome the whole process was superb More

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I have rarely encountered a more obnoxious customer representative than Mr. Palacios. He was rude and unhelpful throughout my transaction. At one point, he even mumbled something like, 'I should have c representative than Mr. Palacios. He was rude and unhelpful throughout my transaction. At one point, he even mumbled something like, 'I should have called in today.' Unfortunately, this is not the first time I have received poor service at this dealership. More

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This is my 3rd new BMW purchase from your dealer. Thanks for taking great care of me!!! Thanks for taking great care of me!!! More

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Been a sales and service customer at this dealership for decades. Always outstanding experience from them. In particular, Eric Lovo is great to work with in sales. Very knowledgeable, personable, responsive decades. Always outstanding experience from them. In particular, Eric Lovo is great to work with in sales. Very knowledgeable, personable, responsive, and fair. Highly recommend. More

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Always great customer service when I visit. From the service department to the parts department. From the service department to the parts department. More

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Buying my car from BMW of Silver Spring was the best experience and the process was seamless. The whole BMW Team was awesome. I would recommend you to go to BMW of Silver Spring if you are in the market experience and the process was seamless. The whole BMW Team was awesome. I would recommend you to go to BMW of Silver Spring if you are in the market to buy a car. More

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Eric Lovo is the most amazing sales person. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. More

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I bought 2023 iX M60 from Mr. Steve Roumeliotis. He was very helpful, friendly, and pleasant to deal with. He made the car buying experience very easy and fun. I was in and out Steve Roumeliotis. He was very helpful, friendly, and pleasant to deal with. He made the car buying experience very easy and fun. I was in and out in couple of hours with the car. Steve was very knowledgeable about the feature of the car. This was my first BMW purchase and now I will be a repeat customer of BMW. I did not finance the car but Mr. Aaron DeVane got all my paperwork done in less than 15 minutes. I went back and purchase some accessories; Mr. Horacio Palacios was very helpful in guiding me with the correct accessories. More

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