Himmy Pathak

Went to get a bigger AWD suv for my pregnant wife and our 2 year old. Himmy Pathak had us there for hours and we shook on a deal for a car we were told was on recall and we couldnt take home for a month. Aft 2 year old. Himmy Pathak had us there for hours and we shook on a deal for a car we were told was on recall and we couldnt take home for a month. After we put money down and shook on the deal of course. We went back and worked with a new salesmen and the managers helped smooth things over with us. Ended up getting a *certified used* vehicle we could drive home that day. During that drive when it was quiet outside and not the rush hour traffic we test drove in we heard a weird intermittent sound. Reported it immediately the next morning. They squeezed us in to fix it, the original video the tech sent he said he wasnt comfortable turning the "severely warped" rotors allegedly causing the sound. And that he reccomended replacement of the rotors and break pads. They then tried machining the rotors and salvaging them instead and said it wouldn't work, so they replaced them but not the pads. We pick it up and its still making the sound. I am unsure if the vehicle ever went through the "173 point Hyundai Certified Used Inspection" if we got it making a near constant bizarre noise and with severely warped rotors. Im also suspicious as to why the technician originally said he wanted to replace the brakes and rotors but then it changed to attempting to machine them, then replacing them but no talk of brake pads. We are not off to a good start with Boucher Hyundai. *UPDATE* Took it back for a road test with a Service Advisor, he noticed the noise within a minute. It spent 5 hours at the shop after that before I had to call and see what was up. Its now been diagnosed as a bent axel. Somehow this wasn't caught during their 173pt certification inspection, the first time I had it in the shop when the "severely warped" rotors were diagnosed and they said the noise was "fixed" and it was good to go. So they sold me a certified used car with severely warped rotors and a bent axle. More lost time, wages, stress, childcare and gas will need to be spent now to attempt to fix it yet again. I have also asked several people multiple times throughout this process for copies of certain documents and have not received it. More

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My experience was less than satisfactory. Salesman slipped in services that I did not want, when signing finance papers, I noticed. I still have not received my papework that I signed. Salesman slipped in services that I did not want, when signing finance papers, I noticed. I still have not received my papework that I signed. More

by trichardson5 Verified Customer Verified Customer

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Everyone there were kind and professional. Great communication. Trustworthy. I will be back for future needs. Great communication. Trustworthy. I will be back for future needs. More

by NICHOLS49 Verified Customer Verified Customer

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This is our second Hyundai purchased from Boucher Hyundai and we received excellent service both times. Our salesman , Himmy, was very knowledgeable and easy to work with. We appreciate Himmy, and all the st and we received excellent service both times. Our salesman , Himmy, was very knowledgeable and easy to work with. We appreciate Himmy, and all the staff, at Boucher Hyundai! More

by LindaKunick Verified Customer Verified Customer

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Clean and professional building and wonderful . Purchasing experience took a really long time and charges were passed along to me that were never discussed. Felt like I was getting lied to at prett Purchasing experience took a really long time and charges were passed along to me that were never discussed. Felt like I was getting lied to at pretty much every turn. Didn’t go through the car with me. Had to go back to get some of the tech signed up for because no one took the time to do that with me at purchase. More

by Carguymm Verified Customer Verified Customer

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Everyone there was super helpful. The place is immaculate and I was impressed with the professionalism. The place is immaculate and I was impressed with the professionalism. More

by SAZGUY Verified Customer Verified Customer

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Outstanding salesman-Himmy teaming with closer-Matt making selling / buying of an excellent auto-2010 Azera from a Great Dealership enjoyable. L making selling / buying of an excellent auto-2010 Azera from a Great Dealership enjoyable. L More

by jbrown9911.jb Verified Customer Verified Customer

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Didn't use the service center. Bought a new car. Salesman Harman was great! Thank you! Bought a new car. Salesman Harman was great! Thank you! More

by AMICKANDERSON Verified Customer Verified Customer

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Salesman was good and efficient. I worked well with the Boucher upper management and the vehicle is beautiful I worked well with the Boucher upper management and the vehicle is beautiful More

by CLESKO2 Verified Customer Verified Customer

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Untrustworthy, not upfront, dishonest, unorganized, and takes advantage of the customer at every turn. Last time I will be considering to purchase car from. takes advantage of the customer at every turn. Last time I will be considering to purchase car from. More

by ahebbring Verified Customer Verified Customer

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