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Herman Teves, Jr.
Herman Teves, Jr. at Honolulu GMC Cadillac
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Herman Teves, Jr.

Parts Advisor

Honolulu GMC Cadillac

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Herman Teves, Jr.

January 31, 2025

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Employee Rating

THEY DON'T CARE ABOUT ME AND MY LIFE BECAUSE THEY DON'T WON'T TO HELP ME WITH MONTH PAYMENT FOR MY CAR AND MY FATHER AND HIS FATHER LOVE GMC CADILLAC AND MOR I WON'T MY ESCALATE BACK. More

by DAVID.TATAIPU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sheldon Ahlo, Kalai Mukawa, Juanita Ocampo, Jeff Lee, Theresa Karas, Jeff Huang, Eric Cheigh

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Jan 31, 2025

Honolulu GMC Cadillac responded

David, Over the last 6 months we have attempted to accommodate you with payment options for your outstanding service bill. Your vehicle is ready for pick up. Please visit the dealership to pay your balance and pick up your vehicle. Honolulu Cadillac

January 31, 2025

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Helpful and polite. Would be happy to get service there anytime again. Great service overall. More

by JAY4SURF
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theresa Karas, Dante Jovenal

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January 27, 2025

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Got me in and out without any issues. Came in for a recall and car runs smooth. More

by AKMSFRA
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo, Kalai Mukawa, Jeff Lee, Theresa Karas, Jenn Turner, Jeff Huang, Dante Jovenal, Nick Nakama, Andrew Morey

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Jan 27, 2025

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 10, 2025

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Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family More

by Ranger2017
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kalai Mukawa, Jeff Lee, Theresa Karas, Jeff Huang , Akira

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Jan 10, 2025

Honolulu GMC Cadillac responded

We're delighted to hear that our team at Honolulu Buick GMC Cadillac made your buying experience a memorable one for you and your family. Thank you for the kind words, and we hope you're enjoying your new vehicle!

Jan 11, 2025

Ranger2017 responded

Outstanding Supporting Cast, everyone was very helpful and make the buying experience awesome for me and my family!! Mahalo!!

November 23, 2024

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Employee Rating

Kathryn was friendly and very patient. She's very knowledgeable of the vehicle features as well as the available incentives for each vehicle. More

by ENRIQUE.EE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Huang , Kathryn Benson-Keehn

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Nov 25, 2024

Honolulu GMC Cadillac responded

Thank you for sharing your experience! We're delighted to hear that Kathryn provided friendly and knowledgeable service at Honolulu Buick GMC Cadillac. We appreciate your feedback and hope you're enjoying the new ride!

November 22, 2024

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Employee Rating

i’m very pleased with the services and the professionalism of the personnel that worked there however I am awaiting another appointment for parts to come in so I can have the repairs completed More

by Dr J
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juanita Ocampo

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Nov 25, 2024

Honolulu GMC Cadillac responded

We're glad to hear you're pleased with our service at Honolulu Buick GMC Cadillac! We appreciate your patience as we await the parts for your repairs. Please feel free to reach out if you have any questions in the meantime.

November 07, 2024

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Employee Rating

Workers there were very nice, pleasant great attitude just make a customer feels good. Workers were happy very good. More

by Keolag
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Workmanship
Service Time
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Recommend Dealer
Yes
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Nov 07, 2024

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that Herman had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

November 05, 2024

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Employee Rating

The dealership's service center was replacing the tires on all 4 wheels, and they destroyed two of the four wheels. The alloy wheels were brought back to me with severe, deep scratches and dents all over t More

by Xavier O
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 08, 2024

Honolulu GMC Cadillac responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

October 29, 2024

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Employee Rating

Great customer service. Very kind and helpful. The lounge room is awesome. Thanks a lot. More

by MTM
Recommend Dealer
Yes

Other Employees Tagged: Micah

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Oct 29, 2024

Honolulu GMC Cadillac responded

We are so happy to hear about your last visit with us! We are glad that you were able to enjoy our lounge and that we provided you with great customer service. Our team looks forward to seeing you again soon!

October 17, 2024

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Employee Rating

Awesome service department. Took care of my vehicles needs when I needed it most. Took longer than expected but they got it done. More

by KKC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Ahlo, Kalai Mukawa, Juanita Ocampo, Jeff Lee, Theresa Karas, Jeff Huang, Eric Cheigh

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Oct 18, 2024

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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