Herman Shields

BUYER BEWARE!!!!! Do not trust anyone at this location, I have bought several vehicles in my life and never been screwed so bad by the saleman and then request management contact me to fix the problem and no have bought several vehicles in my life and never been screwed so bad by the saleman and then request management contact me to fix the problem and not one person has reached out to me from this whole in the ground. STAY AS FAR AWAY FROM THIS PLACE AS YOU CAN!!!!! More

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Excellent Service! I first spoke with Herman about possibly trading my car. What I liked best about the sales reps was that no one was pushy or trying to force a sale. I I first spoke with Herman about possibly trading my car. What I liked best about the sales reps was that no one was pushy or trying to force a sale. I've experienced that at some other dealerships in the area. Herman was working with another customer at the time of my appointment, however he met with me for a few minutes to let me know. He introduced his sales partner Kenny, who turned out to be very awesome to deal with. I liked that everyone seemed to be very knowledgeable and very easy to deal with. Judd the finance guy was very funny, offered great explanations of terms and benefits. I left the dealership with a new vehicle. More

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Wonderful Service I have been a customer of Atchley Ford for many years and I feel that I have come full circle. With the help of Herman Shields and his team and God I have been a customer of Atchley Ford for many years and I feel that I have come full circle. With the help of Herman Shields and his team and God Almighty literally I was able to overcome the obstacles I was faced with. I was able to purchase a brand new 2017 Ford Fusion. Herman and his team got me a great deal that shocked me to the point it brought tears to my eyes. I felt like part of a family from a bunch of great guys... Thank you Herman excellent work! More

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Excellent Customer Service Mr.Shields,customer service skills were phenomenal. He made sure my needs were met. He was extremely friendly and easy to work with. I would definitel Mr.Shields,customer service skills were phenomenal. He made sure my needs were met. He was extremely friendly and easy to work with. I would definitely refer family and friends to do buisness with him. More

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Wonderful experience with Herman at Atchley Ford! This recent car buying purchase was seamless, thorough, and stress-free! I told Herman what I wanted and he did the rest. He listened to my needs a This recent car buying purchase was seamless, thorough, and stress-free! I told Herman what I wanted and he did the rest. He listened to my needs and stayed within my budget--and I even drove it off the showroom floor! I will no doubt return to Atchley for my future purchases and most definitely will refer all my friends and family to Herman. More

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Hard-working and friendly to boot !!! Herman was great! Being the worst going to be parents very soon we need a car that was not only affordable but safe for the entire family. Herman not Herman was great! Being the worst going to be parents very soon we need a car that was not only affordable but safe for the entire family. Herman not only worked hard to find us a car that was safe safe but affordable too! I never felt pressured at all to make a purchase. He met us at the door as soon as we pulled up with the testdrive model waiting for us to drive freshly washed and greet greeted us with a strong handshake. I really felt like he took my concerns seriously and really wanted to get me into the best possible automobile. I would recommend him to anyone looking to purchase a new or used vehicle! More

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Took 3 visits and yelling in the showroom to get results. Took vehicle in for oil change as we bought the service package. Went to pick up vehicle the service center girl told us the clock won't reset and no Took vehicle in for oil change as we bought the service package. Went to pick up vehicle the service center girl told us the clock won't reset and no known fix at the time. She would call when they have a fix. Waited 3 months no call, called the girl at the oil center and she stated yeah we had a fix for the last 2 months, great will bring it down and have it fixed. Called service center made appointment and since the wife would be driving my F150 I made arrangements to have my boss pick me up. Arrive to have service completed and proceed to empty the tools from the back and the service guy says this will only take 5 min to fix....great....load the tools back up and in the mean time call boss to meet me at home he is 5 min away and says is waiting... Vehicle comes out and in a rush never checked to see if the clock worked. Wife gets in vehicle and says hey the clock don't work. The next day being Saturday I drive the vehicle back down and the service guy says well you will have to make a appointment to have it fixed again. I go into the show room and demand a new vehicle as the Escape is leased and only has 3k miles and they can't fix it and have to go through all the bs to make a appointment again when the service manager should have tested and double checked the vehicle was fixed before releasing. Herman calmed me down went the the service department and then pulled up outside with a used Fusion stating Mr Atchley says use this car and yours will be fixed by 5 pm. Herman called up at 1 pm. and the car was checked by 3 persons to verify fix and please return their car by 5 pm. Thanks Herman for your help. Second complaint was the last oil change on my F150 they were short one quart of oil and never filled the rest of the fluids. The cashier when checking out said no charge. And stated Ford may contact you to complete a survey please rate us 5 stars. I told her there was no flipping way you would get 1 star let alone 5 and the only comment she had was "oh". Not, "what was the problem", "let me get the service manager over here to discuss your problem" nothing but oh, have a good day! Sales persons are awesome..Herman is awesome and will make sure you are a SATISIFIED customer even though that should be performed by the service center....Service employees are jerks and don't care about you as a customer and perform shotty service. Double check your oil change and oil level before you leave. More

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Great Dealership Herman was just great to deal with. He got right back to me with the MRSP and then fallowed through with getting me the right truck and price. This wa Herman was just great to deal with. He got right back to me with the MRSP and then fallowed through with getting me the right truck and price. This was by far the easiest purchase of a vehicle I have ever had. Great Dealership to work with. More

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Seemless and Satisfying Our experience with Atchley Ford and specifically Herman Shields, Internet Sales Manager, was very gratifying. From the initial phone call, to the te Our experience with Atchley Ford and specifically Herman Shields, Internet Sales Manager, was very gratifying. From the initial phone call, to the test drive, to the final transaction we enjoyed a hassle-free process that was 100% customer service oriented. We would recommend Atchley to others and our next automobile purchase will start with Herman and his team. Mike from Elkhorn More

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Enjoyable Experience The whole experience was very enjoyable. The salesman, Sean Lam was very helpful and knew the details of the product very well. Great job! Thanks. The whole experience was very enjoyable. The salesman, Sean Lam was very helpful and knew the details of the product very well. Great job! Thanks. More

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