Hector Arvizu
Hector Arvizu at Capistrano Mazda

Hector Arvizu | Page 7

Mazda Shop Foreman/Master Technician

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

5.0
97 Reviews
5.0

97 Reviews

Write a Review

97 Reviews of Hector Arvizu

February 02, 2020

Dealership Rating
Employee Rating

As always, premium service with a great staff Title says it all! Always receive a warm welcome and am never in doubt that my needs will be met. There's a word count minimum so here are a few extra More

by Serdar A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans, Cyrena Morena , Alex Hernandez

Feb 04, 2020

Capistrano Mazda responded

Serdar, Thank you so much for the 5-star review. We appreciate you choosing our dealership and helping to share the word about us. We’re here for you anytime! Kate

January 14, 2020

Dealership Rating
Employee Rating

Great service while being in a super comfy waiting area! The very comfortable waiting area with TV, WiFi, snacks and water bottles. The service was fast and of high quality. I will definitely setup the next More

by payam_prz
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans, Edward Rodriguez, Cyrena Morena , Alex Hernandez, Paige Salmon

Jan 14, 2020

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, we're happy to hear you enjoyed the snacks, and we hope to see you again! Kate

January 13, 2020

Dealership Rating
Employee Rating

Great service experience! From service advisor to mechanic’s video of my vehicle and what need to be serviced. Thumbs up to all and thanks to Cyrena for being extra sensitive to my timing issues on t More

by BCSC54
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Jan 13, 2020

Capistrano Mazda responded

Thank you very much for your review. It is great to hear that Cyrena was able to provide excellent service. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrao Mazda! Kate

November 09, 2019

Dealership Rating
Employee Rating

Recall Took longer than expected... drove off and dashboard lights were on so had to turn around and go back... good thing they had snacks and coffee. Proble More

by cherylzenimura
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Laura Reiter

Nov 11, 2019

Capistrano Mazda responded

Hi Cheryl, Thanks for taking the time to share your experience! While it's good to know that the issue with the dashboard lights got resolved, we're sorry for the frustration and long wait that it caused. We hope you will give us a chance to demonstrate that this is not a typical experience at Capo Mazda! Please feel free to reach out at customerservice@capovwmazda.com if you would like to follow up. Kate

October 26, 2019

Dealership Rating
Employee Rating

I love mazda They are so friendly, approachable and they answers questions so well. I can highly recommend Mazda to my friends and family members. Thank you so muc More

by maki_myl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2019

Capistrano Mazda responded

Thank you for your wonderful review! We're so glad to hear that you found our service department to be friendly and helpful and we truly appreciate the recommendation. We hope to see you again at Capo Mazda! Kate

October 10, 2019

Dealership Rating
Employee Rating

Polite, and great service Excellent service. Polite, professional staff. I am not sure who worked on the car but the front staff are great to work with. Have been going to t More

by mollyg0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans, Edward Rodriguez, Cyrena Morena , Alex Hernandez, Laura Reiter

Oct 10, 2019

Capistrano Mazda responded

Thanks for the great review, Molly! We truly appreciate your loyalty to Capistrano Mazda and we're happy to hear that you had such a positive service experience on your last visit. We look forward to seeing you next time! Kate

October 05, 2019

Dealership Rating
Employee Rating

Greay dealership As good of an experience as you can have. Makes the process super easy. I will continue to come here to have my car serviced. More

by ERIC.PETERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 06, 2019

Capistrano Mazda responded

Hello Eric! Thank you for the kind words for your service department! We look forward to sharing your compliments with them. If we can be of further service, don't hesitate to let us know! Kate

August 26, 2019

Dealership Rating
Employee Rating

Awesome Dealership! Super honest. I was in for a issue i was shaving with my transmission and brought it in for them to take a look at it.They could have easily told me i More

by SCOTT@AHERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diego Blakely

Aug 27, 2019

Capistrano Mazda responded

Hi Scott, Thank you for the 5-star review! We are so glad our team was honest and took great care of you. Thank you again for recommending us and being a part of the Capo Mazda family!

July 12, 2019

Dealership Rating
Employee Rating

Review of Service on 7-10-19 I rated your service center with a 5-star rating because: A. Service Writer Cyrena Moreno, very friendly and knowledgeable about the service needs More

by avrammichael215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Moe Afzal, Cyrena Morena

Jul 18, 2019

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

July 10, 2019

Dealership Rating
Employee Rating

Staff is very professional and caring. In spite of a rather small hidden location of this Mazda center, the service is excellent, staff is very cordial and the mechanic came out to explain More

by ALIBEHZADNIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Hernandez

Jul 18, 2019

Capistrano Mazda responded

Thank you for the 5-star review! We are so happy to hear that our team took great care of you. We appreciate you recommending us and welcome to the Capo Mazda family!

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