Hector Arvizu
Hector Arvizu at Capistrano Mazda

Hector Arvizu | Page 6

Mazda Shop Foreman/Master Technician

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

5.0
97 Reviews
5.0

97 Reviews

Write a Review

97 Reviews of Hector Arvizu

November 05, 2020

Dealership Rating
Employee Rating

Excellent staff thank you all very much well be back again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff More

by WHALKE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans, Edward Rodriguez, Cyrena Morena , Alex Hernandez

Nov 06, 2020

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

October 30, 2020

Dealership Rating
Employee Rating

Always a comfortable experience. Reminds us of how Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders. More

by DTerry247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans, Edward Rodriguez, Cyrena Morena , Alex Hernandez

Nov 01, 2020

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

October 08, 2020

Dealership Rating
Employee Rating

Capistrano Mazda is my dealer of choice for service because of their personable, friendly and honest service team! I used to live in California until I moved out of state July 2019. While driving to Ca More

by WBACH67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Oct 08, 2020

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great service experience! Kate

October 02, 2020

Dealership Rating
Employee Rating

Forouz was one of the best sales associates I have worked with. Very friendly, knowledgable, and personable. Cyrena in the service department was extremely helpful in solving a part issue and Hector did a gr More

by TERIFRANCIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Forouz Mohisefat, Cyrena Morena

Oct 04, 2020

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

September 28, 2020

Dealership Rating
Employee Rating

I'm very very pleased with all the team at Capistrano Mazda, Cerena Moreno is an excellent service writer, always going beyond to make make her customers happy. Thank you Capistrano Mazda. Truly recome More

by LETTYGO10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans, Edward Rodriguez, Cyrena Morena , Alex Hernandez

Sep 29, 2020

Capistrano Mazda responded

Thank you for your review and kind words for Cyrena! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

July 31, 2020

Dealership Rating
Employee Rating

Best service I have ever had at a dealership. Staff is friendly, facility is clean and my car was immaculate upon completion Thanks for the great service. More

by KOPENYK
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Aug 01, 2020

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

July 11, 2020

Dealership Rating
Employee Rating

This is the FOURTH TIME WE HAVE BROUGHT Our 2017 This is the FOURTH TIME WE HAVE BROUGHT Our 2017 Mazda 3 IN FOR A LEAKING WINDSHIELD WIPER FLUID CONTAINER. It is already OUT again! More

by DOUGPARKS2003
Recommend Dealer
No

Other Employees Tagged: Cyrena Morena

Jul 29, 2020

Capistrano Mazda responded

We are very sorry that you had a negative experience with us. This must be very frustrating for you to have to come back and still not have your windshield wiper fluid container fixed. Would it be possible to have someone from our management team reach out to you to discuss? If so, please email us below with your information and we will get back to you immediately. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Kate customerservice@capovwmazda.com

June 26, 2020

Dealership Rating
Employee Rating

Quick Full-Service I was glad that my service was quick, thorough and safe even amongst Covid. The video walk through of my car being worked on was a nice touch and help More

by VICTORIA.TURKICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Jun 26, 2020

Capistrano Mazda responded

Victoria, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

June 20, 2020

Dealership Rating
Employee Rating

Thanks to Cyrena and Hector for job well done. Purchased and installed wipers for Mazda RX8, and replaced battery under warranty on same. Cordial, quick an efficient. More

by classicjimjenkins
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Jun 21, 2020

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

May 15, 2020

Dealership Rating
Employee Rating

Entire team is fantastic. Service is always complete and they have a life long customer fir sure. Lou, Cyrena and Hector have been a joy to work with. More

by KSHOEMAKER219
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans, Cyrena Morena

May 16, 2020

Capistrano Mazda responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

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