Hector Arvizu | Page 10

Service Department Review I am not the type to spend my weekend typing up a review unless it is something utterly terrible or truly amazing. I am glad to report this is to ex I am not the type to spend my weekend typing up a review unless it is something utterly terrible or truly amazing. I am glad to report this is to express the latter of the two, TRULE AMAZING. I am sure I am like every other individual who when getting their car service, we like to get the car fix with as little hassle as possible. Fredy is right on cue with that. He was direct, fast, and effective. I didn't feel I wasted any time working with him and he knew exactly what I needed. More importantly, he made me felt assure that he will get my needs taken care. He went as far as having their Master Tech Hector come out to speak with me and join me on a ride to hear directly what the noises (I complained about hearing noises in my car)I was hearing. Hector was considerate about my irritation about the noise and the excitement he got when he heard it too was unreal! The guy is insanely passionate about fixing the problem for me and assured me that he will get to the root of the issue. I never once ever got that reassurance from a service department before, period. To actually hear that from the master tech, I didn't care how long they had my car for since I knew Hector was on top of it all and he was working on making it perfect for me. From the face of the department Fredy, to the behind the scene with Hector, I just knew I came to the right place to get my car service. Because of the service department, the next car I get I will entertain this dealership to see if the exceptional service and confidence I received will be replicate with their sales team. I will add to this review when I get my next car. *also, Hector did find the issue and fixed it for me. The car was immaculate with no scratches or gaps in the areas they worked on. It was as though the car came out of the factory just like when I got it brand new 6 months ago. I couldn't be more happy. More

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No Nonsense Straight Shooters We are five time Mazda owners. We don't buy anything but Mazda. Great cars, reliable service and fun. We had our Mazda 6 for 13 years and over 250,000 We are five time Mazda owners. We don't buy anything but Mazda. Great cars, reliable service and fun. We had our Mazda 6 for 13 years and over 250,000 miles. We have had our second Mazda truck for 18 years and over 220,000 miles. Our experience with everyone at Mazda has always been professional and consistent. Freddy Campos and Hector Arvizu in the service department are great to work with and keep our vehicles in top shape. We just bought a CX9 and our sales person Diego Blakey was easy to work and excellent at helping us navigate all the new technologies. Chris in the finance department had everything prepared and ready to go once we made our decision. We are very happy Mazda customers and always recommend Mazda to our friends and family. More

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Fredy Campos and Hector Arvizu gave great customer service! I brought my Mazda MPV in for service. Fredy took care of me right away and Hector made sure my Mazda was in tip top shape. Great service as always. W I brought my Mazda MPV in for service. Fredy took care of me right away and Hector made sure my Mazda was in tip top shape. Great service as always. Will recommend to my friends in South Orange County. More

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Awesome attitude Great people with a can help attitude. Congratulations.and continued success at this location. Plan on doing business with you in the future. Keep u Great people with a can help attitude. Congratulations.and continued success at this location. Plan on doing business with you in the future. Keep up the good work. More

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best auto service & customer care! Big thanks to Fredy & Hector who always take such good care of me and my Mazda. They are professional, courteous and so efficient that they have kept Big thanks to Fredy & Hector who always take such good care of me and my Mazda. They are professional, courteous and so efficient that they have kept my car running smoothly for years. From standard oil changes, to brakes, tires, etc I can always trust Fredy and his team to keep my car running as smoothly as the day I bought it. More

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Excellent Service I have a 2014 Mazda 3 that I took into Capistrano Mazda for my 50,000 mile service. They did everything I asked them to do servicing my car in a very I have a 2014 Mazda 3 that I took into Capistrano Mazda for my 50,000 mile service. They did everything I asked them to do servicing my car in a very timely manner. Every time I get my service done, I go an look at the new cars. The sales staff was very friendly and made sure I had all of the information about the new mazdas i.e. the MX5! They even washed my car for free! I bought my Mazda from this dealer and I really like my Mazda 3! It is one of the best cars I have owned and at 50,000 miles I have the original tires that came with the car when they sold it to me!!! Thanks, Lee Nelson, MSN, RN, Associate Professor of Nursing More

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Great Service Fredy and Hector are #1 Just like Nacho and Ramses! They keep my car running great and are very trustworthy. Thanks guys Julie is great at helping Fredy and Hector are #1 Just like Nacho and Ramses! They keep my car running great and are very trustworthy. Thanks guys Julie is great at helping me on the phone and so friendly. More

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