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Heather Swanson
Heather Swanson at Valley Buick GMC

Heather Swanson

Service Advisor

Valley Buick GMC

7500 145th St W
Apple Valley, MN 55124

4.7
270 Reviews
4.7

270 Reviews

Write a Review

270 Reviews of Heather Swanson

November 11, 2024

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Employee Rating

It was fine. I was annoyed that I needed to drop it all day for recall work with no rental. And then when they called to tell me it was done, I arrived, checked o More

by Seversonluke
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Yes
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November 11, 2024

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They always do a great job, no complaints. Why do you need so much information? Amen More

by fannyd884
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Tom Stensrud

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November 09, 2024

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They told me what what service was coming due on my vehicle and fix the problem I had it in for More

by mayski
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Recommend Dealer
Yes

Other Employees Tagged: Brett Paul

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Nov 12, 2024

Valley Buick GMC responded

Thank you for your great review! We’re glad to hear that we were able to inform you about the upcoming service for your vehicle and resolve the issue you were experiencing. At Valley Buick GMC of Apple Valley, we strive to keep our customers informed and ensure their vehicles are in top condition. We look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 08, 2024

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Great service experience. Highly recommend. I have been going for yesrs and am slwsys highly satisfied. Everyone very helpful and friendly. More

by kathymarinello
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brett Paul, Randy Rue, Scott Soller, Tom Stensrud, Joel Mullett

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Nov 11, 2024

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear about your great service experience at Valley Buick GMC of Apple Valley. Your continued loyalty means a lot to us! We look forward to serving you again in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

November 08, 2024

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Great people and a Great service dept, Heather always is alway fun to work with More

by eldo1155
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller

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Nov 11, 2024

Valley Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department and enjoyed working with Heather. At Valley Buick GMC of Apple Valley, we strive to provide exceptional service and a welcoming atmosphere. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 07, 2024

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Easy of making appointment, welcoming at service desk , service person was top notch , nice waiting area . More

by fruitjuice50
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Yes
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Nov 08, 2024

Valley Buick GMC responded

Thank you for your wonderful review! We appreciate your feedback on the easy appointment process, the welcoming atmosphere at the service desk, and the top-notch service you received. We're glad you enjoyed our waiting area as well! We look forward to welcoming you back to Valley Buick GMC of Apple Valley for your next service. Sincerely, The Team at Valley Buick GMC of Apple Valley

November 07, 2024

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Overall, I have been very pleased with Valley Buick. However, Heather is very abrasive and routinely tells me what she can’t do. She seems unwilling to offer solutions. This is in sharp contrast to e More

by amtmccauley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Tom Stensrud

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Nov 08, 2024

Valley Buick GMC responded

Thank you for your feedback. We appreciate your positive thoughts about Valley Buick GMC of Apple Valley and are glad to hear you have had a good experience with most of our team. Your comments regarding customer service are noted. We encourage you to reach out to us directly for any further concerns, as your satisfaction is our priority. Thank you for choosing us, and we hope to serve you better in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 06, 2024

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Always courteous. Quick diagnosis and options for service. Try to accommodate with courtesy car if Available!! More

by paulsenpack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Paul, Randy Rue, Scott Soller, Tom Stensrud, Joel Mullett

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Nov 08, 2024

Valley Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback about the courteous service and quick diagnosis you experienced at Valley Buick GMC of Apple Valley. We're glad to know that our efforts to accommodate you with a courtesy car were appreciated. We look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 06, 2024

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From the drop of Truck to pick up. It was all happy and a nice experience. More

by chris
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Recommend Dealer
Yes
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Nov 08, 2024

Valley Buick GMC responded

Thank you, Chris, for your wonderful review! We're thrilled to hear that your experience with us at Valley Buick GMC of Apple Valley was such a positive one, from the initial truck drop-off to the pickup. We appreciate your feedback and hope to see you again for any future needs! Sincerely, The Team at Valley Buick GMC of Apple Valley

November 05, 2024

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Good customers service and get ride to go home. very good environment to go back to get service More

by Mehereteab12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Tom Stensrud

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Nov 06, 2024

Valley Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that you appreciated the good customer service and found our environment welcoming at Valley Buick GMC of Apple Valley. We strive to make every visit comfortable and convenient. We look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apple Valley

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