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Heather Peterson

Overview Reviews (3)

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Heather Peterson

Service Manager

Toyota of Cool Springs

1875 W McEwen Dr
Franklin, TN 37067

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rated

3 Reviews

Overview Reviews (3)

Dealership Experience

6 yrs, 3 mos

not yet
rated

3 Reviews

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3 Reviews of Heather Peterson

February 15, 2026

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Employee Rating

I have purchased 3 vehicles from Alan. He is always helpful, friendly, straight forward and never pushy. The service department is always great when I come for basic maintenance. I give th He is always helpful, friendly, straight forward and never pushy. The service department is always great when I come for basic maintenance. I give the dealership a 10/10! Always a great experience! More

by Rebeccagiselle.hair

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Yuri Crawford, Trey Wade, Alan Richardson, Rycine Ellison, Isaiah Blacksmith, Curtis Kinsman

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Feb 18, 2026 -

Toyota of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 22, 2021

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Employee Rating

Just had the Firmware in my Hybrid Rav 4 and had the gas tank changed. I am so very happy that Toyota had the Firmware for my car. I can now be confident that my 12-volt battery will not go dead again. T tank changed. I am so very happy that Toyota had the Firmware for my car. I can now be confident that my 12-volt battery will not go dead again. Thank you! More

by pailyrp

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 25, 2021 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

January 22, 2021

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Employee Rating

Maybe I was just expecting same treatment when I was in California that after each service, they do car wash on my car. Rating is just good California that after each service, they do car wash on my car. Rating is just good More

by AT

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 25, 2021 -

Toyota of Cool Springs responded

Hello, we appreciate you taking the time to leave us this feedback. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!