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Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 5

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
101 Reviews
4.9

101 Reviews

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101 Reviews of Heather Nicastro

September 27, 2024

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Employee Rating

My car was ready when promised. The work was completed in a professional manner. Everything was perfect. More

by JfelonyNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for the 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

September 10, 2024

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Employee Rating

Fast service they will also give updates regarding my suv service needed and flexibility providing a loaner car I recommend to anyone. More

by quezada2204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Sep 23, 2024

Salerno Duane Ford responded

Thank you for your recommendation and taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

August 19, 2024

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Employee Rating

)n FRIDAY AUG. 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to g More

by lhorner22140
Recommend Dealer
Yes
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Aug 29, 2024

Salerno Duane Ford responded

Thank you very much for your feedback and 5-star review! We are delighted that you found our customer service incredible and that our team was able to respond to your needs with helpfulness and patience. Your satisfaction is our greatest reward and we are here for you at any time.

August 19, 2024

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Employee Rating

It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners More

by omgbabyboy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Aug 29, 2024

Salerno Duane Ford responded

Thank you very much for your recommendation and 5-star review! We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

August 14, 2024

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Employee Rating

Very poor communication and unfriendly staff. Purposely ignore phone calls when you’re inquiring about vehicle. More

by NFOLK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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Aug 19, 2024

Salerno Duane Ford responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

May 18, 2024

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Employee Rating

The team did a great job finding my issue and making sure it was fixed. More

by MGNIAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard, Keith Caliguari

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May 21, 2024

Salerno Duane Ford responded

Thank you sharing your experience and 5-star review. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance. We look forward to working with you again in the future.

May 07, 2024

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Employee Rating

Everyone is friendly and helpful and the car was done in great time. They go the extra mile. Thanks to Heather too! More

by prince6a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

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May 09, 2024

Salerno Duane Ford responded

Thank you for sharing your feedback and for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

May 02, 2024

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Employee Rating

Very good service , Heather does a great job. Have the car serviced there every time. More

by panoslt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 03, 2024

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review. We appreciate your continued business and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

April 16, 2024

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Employee Rating

Everyone was low key and friendly making for a pleasant buying experience. Salerno Duane is the only dealership that I have purchased or leased a new car from in almost 30 years. More

by JGILMORE.CHILDERS
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro, Samantha Hanlein, Carrie Howard, Keith Caliguari, Wanda Vargas Bosque

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Apr 17, 2024

Salerno Duane Ford responded

Thanks so much for your feedback and 5- star review! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and we appreciate your continued business. We look forward to seeing you again and hope that you are enjoying your new vehicle!

April 01, 2024

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Employee Rating

Heather has always been helpful and friendly. Of not for her I probably wouldn't have come back after Salerno put an aftermarket part in my vehicle and charge me for OEM. More

by bobpresti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 02, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your 5-star review Bob. It means a lot to the whole team, and we’d love to have you back very soon.

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