Hazem Radwan
Hazem Radwan at Dana Ford Lincoln

Hazem Radwan

SERVICE MANAGER

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.6
377 Reviews
4.6

377 Reviews

Write a Review

Dealership Experience

6 yrs, 1 mo

Industry Experience

6 yrs, 1 mo

377 Reviews of Hazem Radwan

January 03, 2025

Dealership Rating
Employee Rating

Excellent customer Service with no xx from service to sales. As far as service Collins and the service team are very commutative and address your needs for your vehicle with no masters and only suggest s More

by Marauder
Service Price Transparency
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Recommend Dealer
Yes

January 01, 2025

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Never fear because Joe is here, when in doubt, he gets it done. My vehicle had an issue with the battery, in accordance with the Ford Manufactuerer warranty , I did get a loaner car not right away, but in More

by Ford_Enjoyer
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2025

Dana Ford Lincoln responded

We're delighted to hear that Joe and the Dana Ford team provided you with great service, especially in handling your battery issue. It's fantastic that you enjoyed the 2025 Explorer as a loaner! We look forward to assisting with any future needs or leases.

December 23, 2024

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Customer service was poor. Failed to return calls multiple times over a one week period. More

by Mccormick04
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Recommend Dealer
No

Other Employees Tagged: John in the service department

Dec 24, 2024

Dana Ford Lincoln responded

We regret to hear about this situation and appreciate you bringing it to our attention. We want to help resolve these concerns so we can turn this into a five-star experience. Please reach out when you have the chance to discuss this with us. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

December 16, 2024

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Service is just a pleasant experience dealing with Collin. Quick efficient and done correctly all the time. More

by Marauder
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Recommend Dealer
Yes
Dec 16, 2024

Dana Ford Lincoln responded

Marauder, we're delighted to hear that Collin consistently provides you with efficient and pleasant service at Dana Ford. Thanks for sharing your experience!

December 09, 2024

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Dana Lincoln is the most professional dealership I've ever been to, and I don't mind waiting there because it's comfortable and everyone is friendly. More

by SMOKERCOP
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Cognetta

Dec 10, 2024

Dana Ford Lincoln responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Dana Ford made your visit comfortable and enjoyable. We appreciate the kind words and look forward to serving you again in the future!

November 25, 2024

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I couldn’t have had a better experience with all my Car Servicing needs than at Dana Ford. I was assisted by Joseph Thomas who sets an excellent standard of service from communication to execution in ord More

by D
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Recommend Dealer
Yes
Nov 26, 2024

Dana Ford Lincoln responded

We're delighted to hear that Joseph provided you with excellent service at Dana Ford! It's great to know your car servicing needs were met so effectively. Thank you for sharing your experience, and we're here whenever you need us!

November 21, 2024

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Car was at the dealership for a month, job was not finished. Waiting for a call back for a month. More

by hi2468
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Recommend Dealer
No

Other Employees Tagged: Collin Romer , Lori Allotta

Nov 25, 2024

Dana Ford Lincoln responded

We regret to hear about this situation and appreciate you bringing it to our attention. We want to help resolve these concerns so we can turn this into a five-star experience. Please reach out when you have the chance to discuss this with us. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 20, 2024

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Employee Rating

Very nice work on the new nautilus and they are hard working people who really care More

by Romualdocruz
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Recommend Dealer
Yes
Oct 21, 2024

Dana Ford Lincoln responded

Thank you for the kind comments about our Dana Ford! It's our privilege to serve you and we look forward to continuing to do so in the future. Take care!

October 07, 2024

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Employee Rating

Had issue with my 2013 Expeditions power folding mirrors. Collins and Joe the Tech were able to quickly find issue and get mirrors working in the same day. As always never a disappointment at Dana Ford Licl More

by Marauder
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2024

Dana Ford Lincoln responded

Marauder, we're delighted to hear that Collins and Joe were able to resolve the issue with your mirrors so efficiently at Dana Ford. Thank you for trusting us with your vehicle needs!

September 29, 2024

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Employee Rating

Worst dealer ever Worst service Worst sales Worst receptionist Worst manager Worst worst experience Terrible More

by nalclandscapecontracting
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Recommend Dealer
No
Oct 04, 2024

Dana Ford Lincoln responded

We are truly sorry to hear about your experience. This feedback is very concerning, and we would like the opportunity to address these issues directly with you. Please reach out at your earliest convenience so we can work towards a resolution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

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