Hari Felipe

The service department is very good. Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix a Not perfect but very good. You will not find better with any of the other area dealer service departments. I consider them the best in the Phoenix area. I only service my Subaru at a dealer service department as I only want trained Subaru techs and OEM Subaru parts. I have used them for service many times over the last 14 months. I am new to the area but not new to Subaru having owner 5 Outbacks and 1 Legacy. I am personally in another area of the repair business and I want my vehicle fixed correctly exactly the way I do repairs and service my own clients. These guys try very hard and do run a 1st class operation. They are willing to get things right if there are issues and they are willing to help work with Subaru for unusual issues when a vehicle is out of warranty. Their prices are not cheap for service and you might pay a little more for parts but, for people that stand behind their service and genuinely listen when there are service issues ( and there have been some), doing business with them is worth it for me. I am willing to pay for trained service techs and their expertise. Subaru as a manufacturer is not perfect and there are issues with their cars same as any other make. I consider a great service department as a most valuable part of vehicle ownership. They are not the only dealer I have gone to in the area but they are the only dealer service department that I will use. More

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During the pandemic, our family was growing and it was a challenge for us to know what car was a fit for us. Especially post pandemic where cars are limited. I'm skeptical when it come to Sales guy but Tom challenge for us to know what car was a fit for us. Especially post pandemic where cars are limited. I'm skeptical when it come to Sales guy but Tom has proven that he can be. He treated me more than a transaction and a number on his quota. He was very communicative, helped us focus on our needs more than wants, and most importantly, we never felt pressured. The only problem I found about during our experience with Tom was that everyone else wants the same great experience he delivers so you have all of his time (That might be our personal problem though). If I had to describe Tom in a word, it would be consultant. He always has your best interest in mind and will help you over come challenges. Thanks for an amazing 4 months experience, will definitely stay in touch and buy from Tom again. Also thanks to Subaru Superstore of Chandler for enabling him to do his great work. A dealership with no bs or gimmicks. More

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I brought my car to this location to have a routine check up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everyt up as I was going on a road trip and wanted to make sure everything was in order. Angela gave me a clean bill of health and a signed copy that everything was in good shape to drive. After they touched it everything broke down. I went a month ahead of time and spent four visits trying to have them fix my AC that wasn't broke. They used used parts inside my vehicle. And finally decided after my 90 day contract to go to a different Subaru. My AC didn't work after four visits and the funny thing is it wasn't broken when I arrived there the first time! One visit at another Subaru fixed all the odd ball issues that came from this store. Angela made it seem like it was my problem and I witnessed her talking bad about the customer before me. The whole store seemed to be out to lunch and they made a mistake during my first visit and decided they didn't want to fix it. I would stay away from this Subaru and go to one that wont knock a bunch of things out of place and then not care. More

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Johnny was amazing. Gave us plenty of space to see the cars on our own but still close by to answer any questions. Super patient, friendly, & caring. He made sure we got what suited our needs and wants. W cars on our own but still close by to answer any questions. Super patient, friendly, & caring. He made sure we got what suited our needs and wants. We liked him so much, he was huge a contributing factor in deciding to buy a second Subaru in a week. More

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This was my first time buying a "new" car, let alone from a dealership. I came back day after day to check out my options and think about my decision. Even though I took over a week to decide, Tom was never a dealership. I came back day after day to check out my options and think about my decision. Even though I took over a week to decide, Tom was never pushy, only patient and genuinely helpful. Once I figured out what I wanted, he helped me compare with similar cars at other local dealerships. Ultimately I bought an Outback I am SUPER excited about from Tom and feel very confident in my purchase. Thank you to the whole team at Subaru that gave me such a great experience. I'll see you in 6,000 miles for an oil change! More

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New Crosstrek We worked with Brandon Houda and he was great! No pressure, very polite and congenial, welcoming into the dealership. I would go back to see him in We worked with Brandon Houda and he was great! No pressure, very polite and congenial, welcoming into the dealership. I would go back to see him in a NY minute! So far we have received excellent customer service for questions and orders for accessories. Do not hesitate to see Brandon and this dealership. The parts person that helped us with accessories was great too but I can't find his card to mention him by name. More

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We bought our first Subaru We weren't even particularly interested in buying a Subaru, but visited the dealership based on the great rating Consumer Reports gave the new Ascent. We weren't even particularly interested in buying a Subaru, but visited the dealership based on the great rating Consumer Reports gave the new Ascent. We really liked the car after we had a test drive, and were impressed with the dealership as well. We were treated in a very friendly and accommodating manner at all times by the staff. So now we are the proud owners of a 2019 Ascent! Each time we have visited the dealership, we get the impression they are rolling out the red carpet just for us. We really feel like they value us as customers! More

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Excellent Customer Service Hari has been my contact for obtaining a new shortblock for my 2009 Forester and he was extremely knowledgeable and his customer service is top knot h Hari has been my contact for obtaining a new shortblock for my 2009 Forester and he was extremely knowledgeable and his customer service is top knot he. I called for additional parts and he was the only service person I called that knew what I was looking for. This was after calling some of your competition and they didn’t even know where to start. Hari did an exemplary job and should be recognized for his excellent customer service. If we are in the market for a new Subaru we will definitely be visiting your location. More

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Experience Purchasing a New Car My 1997 Outback is still going strong, but I wanted a car with current safety features. I went to several dealerships and test drove different makes a My 1997 Outback is still going strong, but I wanted a car with current safety features. I went to several dealerships and test drove different makes and models before contacting Daniel Falls at the Chandler Subaru Superstore regarding the CrossTrek. The 2017 models did not have the color (orange!) I was hoping for, so I waited for the 2018 models to arrive. Unlike one dealer near my home, Daniel gave me the space & time to find just the right car: 2018 CrossTrek in Sunshine Orange with a moonroof and all the latest safety features. The car is perfect for my lifestyle. The dealership is bright, clean and conveniently located near the 202 freeway. The entire staff are friendly, knowledgeable & professional, and have been extremely helpful with the purchase, explaining the car's many features, and the introduction to their service department. More

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