Sai Ansari

We walked into Subaru Superstore of Chandler fully prepared to purchase a new Forester. We had been looking for several months and were specifically waiting for a good financing offer. We weren't conc prepared to purchase a new Forester. We had been looking for several months and were specifically waiting for a good financing offer. We weren't concerned about negotiating a monthly payment; we wanted to discuss the actual purchase price and understand the out-the-door cost. We were assisted by Siamak Ansari. The initial number he gave us was higher than what we proposed, which was completely expected and something we were prepared to negotiate. The problem started when we asked him to explain the additional dealer fees and add-ons. Instead of simply explaining what we were paying for, he became defensive and condescending. At one point, he looked at my fiancée and said, “I see your smirk. Do you want tint in Arizona or not?” He then told us that when you go to a restaurant, you don't negotiate the price of the meal. We weren't asking unreasonable questions. We were two customers preparing to spend more than $40,000 and wanted to understand what we were being charged for. Being spoken to that way was enough for me. I stood up and told him we were done and would not purchase the vehicle from him. The follow-up communication was also disappointing. After I texted the person I believed was our original salesperson to explain why we had left, the response largely defended the dealership rather than acknowledging how we had been treated. It also repeatedly referred to my fiancée as my “husband.” I'm a woman, and I was there with my female fiancée. The overall tone and professionalism of the correspondence only reinforced our decision to leave. Here's the part that should matter to dealership management: We left Subaru Superstore of Chandler, drove to Peoria Subaru, and purchased our new Subaru Forester from them that same day. Peoria was fantastic. They explained the pricing and costs without becoming defensive or condescending, treated us respectfully, and earned our business. I've purchased two Subarus previously and had excellent experiences, so this isn't a complaint about Subaru or about negotiating a car purchase. We were ready to buy a Subaru, and we did. Chandler simply lost the sale because of how we were treated. Customers spending this much money should be able to ask what they're paying for without being mocked or talked down to. More

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Everyone I interacted with at the dealership was very friendly and helpful, far beyond what I've experienced at other dealerships. Having had so many unpleasant experiences with Ford dealerships, I was friendly and helpful, far beyond what I've experienced at other dealerships. Having had so many unpleasant experiences with Ford dealerships, I was at times almost dumbfounded by the level of helpful attention I received at Subaru Superstore of Chandler. I wish I would have come here years ago. Great job everyone! And I love my new car, too! More

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The sales staff were helpful and promptly answered all of my questions clearly and thoroughly. my questions clearly and thoroughly. More

by Regina Burbank Verified Customer Verified Customer

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This is the third time we have purchased a Subaru for this dealership so they must be doing something right. this dealership so they must be doing something right. More

by MISTILEE99 Verified Customer Verified Customer

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Parker was the best sales guy I’ve ever dealt with. This was the best experience in buying a car for me, from again our sales guy, Jack the manager, Brian the finance guy, and the gentleman that helped This was the best experience in buying a car for me, from again our sales guy, Jack the manager, Brian the finance guy, and the gentleman that helped us understand how to start the vehicle. I really appreciated the no pressure sales and my husband is a researcher so it took us a few days to really decide if we wanted to more forward with our new vehicle. We had been researching for months on a new vehicle and then decided to go full EV we were actually on our way to Toyota to see what we can go check out that we happened to see Subaru, I’ve always wanted a Subaru they are great cars, safe, reliable, and overall I like the culture behind it. So we stopped and saw the few EVs they had well Parker let us test drive two and we talked for a bit then went home. My husband and I looked up a few more things that we wanted to make sure this would be the best purchase for us and the deal was great! Overall very happy with our new EV and glad we just happen to stop by. More

by SOSA19.HS Verified Customer Verified Customer

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I had an appointment at 10am Monday morning and the sales rep I was working with was not prepared nor remembered that we had an appointment. Getting past this the negotiating and closing of the deal was smoo rep I was working with was not prepared nor remembered that we had an appointment. Getting past this the negotiating and closing of the deal was smooth and delivery was pleasant. More

by TTHEODOSEAU Verified Customer Verified Customer

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Great experience trading in my 2022 Forester for a new 2026 model. Easy to work with and nice inventory of vehicles. 2026 model. Easy to work with and nice inventory of vehicles. More

by ANDY@WANGSTAD.COM Verified Customer Verified Customer

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This was my first experience with Subaru and I was rather impressed. The customer care is better than I've experienced at other dealerships. impressed. The customer care is better than I've experienced at other dealerships. More

by Irish Lady Verified Customer Verified Customer

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All of the people we talked to were very nice and informative. We didn’t fell pressured into buying anything. And we actually left and came back and purchased later on. informative. We didn’t fell pressured into buying anything. And we actually left and came back and purchased later on. More

by Evansdenise3725 Verified Customer Verified Customer

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Friendly no pressure car buying experience. It’s hard to find a place you trust like this place! It’s hard to find a place you trust like this place! More

by C Gilbert Verified Customer Verified Customer

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