Hany Fares

- Called Woburn in late December, greeted by Leon who told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the trans told me availability of RAV4 Hybrid stock. Was upfront about the surcharge, and after shopping around various dealerships, I was pleased by the transparency and also his dedicated help. - Arrived and checked the incoming stock of RAV4 Hybrids in the dealership and was happy with one that was coming in 2 weeks and decided to reserve it. - Gathered my insurance, job offer letter, driver’s license, proof of residency, and college diploma for the $500 discount, and my checks for the down deposit, and tripled checked with the sales associate and manager Sergio about all the documents I’d needed to bring so paperwork and processing would go quickly and smoothly. - I was elated when the car arrived 2 days before expected. I had prepared everything in advance, again to make sure that the paperwork would be quick and smooth and was told to only expect 1-1.5 hours of paperwork. Issue 1. That’s when the back and forth apologies and lies unraveled. 1-1.5 hours turned into multiple hours of them going back and forth asking whether or not they could cash my family’s cashier’s check. They could not due to “fraud” purposes, but they kept giving half-answers. I was told that they couldn’t accept a personal check without my brother being present. Luckily it was a cashier’s check, so now why won’t they accept it? They could also easily call my family to confirm their identities. Alternatively, they could easily call the bank and confirm it was authentic. Only hours later did they decide to tell me they just asked their head of accounting *DAY OF* if it was possible to use the checks, and they said it wasn’t legally possible since it was a 3rd party checking, meaning their name wasn’t co-signed on the car. You’d think they’d bother figuring that out when I had double-checked weeks before, right? I have screenshots of the texts confirming from the manager that they’d accept the checks, only for me to find out that they wasted my time and fees for the checks. They don’t care about your time, only making the sale. Despite the manager of the dealership lying to me and getting nothing but a half-assed apology and blaming other team members, all the time, fees, and effort of the checks were for nothing. Issue 2. As a recent female college graduate, I feel like they were trying to take advantage of me since my family wasn’t able to support me in person. The worst part was when they tried to sell me the car at an 8.29% APR for 5 years despite the Toyota website visibly and explicitly offering a 4.99% APR for 2 years. Their excuse was that the 8.29% APR was what the financing bank had given them after running my paperwork. My EXCELLENT credit score and high-paying six-figure salary clearly qualified for the 4.99% APR, which ultimately they gave me, but only after having to fight for it and waiting an additional 30 more minutes. More time was wasted when they already had all the information they needed to give me a lower APR, but after 3 hours of exhaustion and waiting, it felt like they were trying to scam me at a higher APR since it was the final stage before signing for the car. Issue 3. The best part was asking Mike, another manager, for a Lyft home (as the dealership usually does during the car selling process since it’s expected one may not have a car ride home), and he said they were unable to call a Lyft for us. He claimed I could have called one myself and they’d reimburse me for it, but after all the online reviews of Woburn Toyota not staying truthful to their refunds, I was skeptical. We later were able to find a Sales Associate who was able to immediately call us a Lyft, which only further proved how tactless and knowledgeable the “managers” here are about the policies of the dealership. Issue 4. Not only did they continuously lie on when my car would be ready to drive off the lot, but they also misplaced and lost my driver’s license and I have not heard back about it from anyone. More

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The best sale man around the country and dealership this my more then 30 cars I bought from this seller and dealer. Thank you again mr Hany my more then 30 cars I bought from this seller and dealer. Thank you again mr Hany More

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The salesman was great dealing with the finance department was not feel like I was sold a bill of goods on my extended warranty not happy at all with it department was not feel like I was sold a bill of goods on my extended warranty not happy at all with it More

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human being I bought my car from Mr H any Fares WHAT A GREAT EXPERIENCE HE SHOW ME THE DRIVE THROW SERVICE AMAZING BUILDING AND HE EVEN BOUGHT ME A LUNCH FROM th I bought my car from Mr H any Fares WHAT A GREAT EXPERIENCE HE SHOW ME THE DRIVE THROW SERVICE AMAZING BUILDING AND HE EVEN BOUGHT ME A LUNCH FROM the cafeteria thanks Mr hany woburn toyota lucky to have you More

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Awesome They were incredibly helpful in the selection process and in finding me the perfect car! I’d totally go here, they are knowledgeable and helpful. They were incredibly helpful in the selection process and in finding me the perfect car! I’d totally go here, they are knowledgeable and helpful. More

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smile worth a million $ it is so great to be greeted by amazing honest smile if you do not believe me come to woburn Toyota and ask for Hany thank you my friend and thank it is so great to be greeted by amazing honest smile if you do not believe me come to woburn Toyota and ask for Hany thank you my friend and thank you for woburn Toyota More

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Excellent Haney is very busy but was excellent with me. I bought three cars from him and he is the only one I would deal with. He is the best Haney is very busy but was excellent with me. I bought three cars from him and he is the only one I would deal with. He is the best More

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very good Haney was very friendly and professional. He found me a car that met my needs and price range.Haney explained all of the questions I had about the car Haney was very friendly and professional. He found me a car that met my needs and price range.Haney explained all of the questions I had about the car. More

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Amazing experience leasing a new car! Woburn Toyota is hands down the place to go. Wether you are buying or having you vehicle serviced you get great customer service all around. Woburn To Woburn Toyota is hands down the place to go. Wether you are buying or having you vehicle serviced you get great customer service all around. Woburn Toyota has an amazing staff and Hany is hands down the best salesman ever, he was respectful and professional and extremely helpful! I purchased a 2015 Jeep Wrangler from Hany 3 months ago and now I just leased my 2019 RAV4 XLE. The experience is wonderful and smooth. The sales manager I got to work with was very efficient and very friendly. They matched a price that I can afford and work with. Very happy with everything and cannot wait to take delivery. More

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buying car should be this way always I will keep going there over and over new building is great but people made everything real Haney with his great smile and working hard for us as us I will keep going there over and over new building is great but people made everything real Haney with his great smile and working hard for us as usual was the key thank you to you and to woburn Toyota to have you More

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