Hannah Wilson
Hannah Wilson at Beck & Masten Buick GMC South
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Hannah Wilson

Service Director

Beck & Masten Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

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4.4
44 Reviews

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

4.4

44 Reviews

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44 Reviews of Hannah Wilson

November 10, 2024

Dealership Rating
Employee Rating

They did not stand behind their recalls on their vehicles they even gave me the wrong part for my car this was ridiculous More

by jebrilkaren4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 14, 2024

Beck & Masten Buick GMC South responded

jebrilkaren4, I apologize for what you experienced while trying to have your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you to try and find resolve. Elvin Carrera Service Manager eca rrera@group1auto.com

May 14, 2024

Dealership Rating
Employee Rating

Great service and they always willing to go above and beyond. Hannah, the service manager is amazing! More

by Phillip.p.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

May 17, 2024

Beck & Masten Buick GMC South responded

We're thrilled to hear about your positive experience and the amazing assistance provided by Hannah. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

April 03, 2024

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Employee Rating

Service has been great lately compared to when Daniel and Scott were there. There was really no follow through with those 2 guys. More

by agentblackwelder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frany Zepeda , Danielle newlin

Apr 06, 2024

Beck & Masten Buick GMC South responded

We're glad to hear that you've noticed an improvement in our service lately. We take customer feedback seriously and are always working to enhance our service standards. We're here to ensure a positive experience for all our customers. Thank you for choosing us for your automotive needs!

April 02, 2024

Dealership Rating
Employee Rating

The service dept. needs help. I purchased my 5th vehicle from Beck n Masten a few years back. Getting whatever warranty comes with oil changes and things. For about a More

by tpcomer1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 09, 2024

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 23, 2024

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Hannah Wilson Service Director hannahwilson@group1auto.com

March 30, 2024

Dealership Rating
Employee Rating

Ena was our direct sales associate and she was a delight to work with and very attentive to listening to what we wanted in a vehicle and went out of her way to assist us in finding the perfect vehicle to ma More

by Ladyblogg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Ena Pasasin, Willie Hill , Danielle (in Service Dept.)

Apr 04, 2024

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with Ena and the staff at Beck & Masten Buick GMC Gulf South! We're delighted to hear that Ena was a delight to work with, attentive to your preferences and budget, and went above and beyond to assist you in finding the perfect vehicle. It's great that the General Manager, Service Manager, and Finance Associate were also friendly, attentive, and eager to ensure a smooth process for you. Ena's follow-up to ensure your satisfaction is much appreciated. We're glad to have met your expectations, and we appreciate your recommendation. Enjoy your new vehicle!

March 18, 2023

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Employee Rating

Excellent service Luis Morales was really helpful, he should really be considered a finance position. More

by MORALESLUIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

March 12, 2023

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Employee Rating

Excellent great workers that attended me and I’m glad me and the sales man came to an agreement at the end of the day More

by FRANCISCAGARCIA.0215
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us, Francisca! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 27, 2023

Dealership Rating
Employee Rating

Nice salesperson and service advisor. Explained the service that they would do to my truck. 100%recommend to my family and friends More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2023

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 26, 2023

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Employee Rating

Frany in service was very nice and explained what they where fixing and how long it would take. Excellent service More

by MELISSAMTZ86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2023

Beck & Masten Buick GMC South responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Beck & Masten Buick GMC South special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

February 04, 2023

Dealership Rating
Employee Rating

Didn’t fix my issues and damaged my brand new vehicle, my truck was in the shop for over 3 weeks as well More

by Gabe3600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gaby Cano

Feb 06, 2023

Beck & Masten Buick GMC South responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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