Hannah Brusseau

Very poor experience with financing. During the loan process with our Finance Manager Chris, a $3,800 warranty was added to our contract without our consent. Chris casually stated th During the loan process with our Finance Manager Chris, a $3,800 warranty was added to our contract without our consent. Chris casually stated that he had given us the warranty. I specifically asked what the catch was, and Chris assured us there was no catch. Based on that representation, we reasonably believed this was being provided at no cost. It was not until we reviewed our paperwork at home, which was missing several pages (including the page with the final financed amount), that we discovered the warranty had, in fact, been added to the deal and financed. When I went to the dealership the next day to correct this, Chris initially told us there was nothing he could do (which was ultimately another falsehood from Chris). Alarmingly, none of the other staff members we spoke with seemed surprised or concerned by the warranty being added without our consent, indicating to us that this is likely a common practice at the dealership. While the warranty was ultimately canceled, I had to spend several hours at the dealership the following day correcting a situation that should never have occurred. Only Hannah and Rapha issued any sort of apology or acknowledged how this was handled and for the inconvenience it caused. I had to push for any gesture of goodwill to be provided and the next day we were told that what your managers agreed to cannot be provided. We have had no other follow up despite having a signed form agreeing to provide us certain accessories. I’m sharing this feedback as we are concerned about the finance process and want assurance that this practice is reviewed. Specifically, we would appreciate confirmation that this situation will be reviewed internally and that steps are being taken to ensure add-on products are only included with clear, informed customer consent. We would appreciate accountability for this predatory and unethical practice as well as follow up about the accessories the dealership agreed to provide us. Multiple emails have been sent to the General Manager Ben Klein explaining our situation and asking for his assistance with no response or acknowledgement of receiving the emails. Although emails have been sent back to us from Sydney asking if our concerns have been addressed. After responding no, there has been no follow up by anyone. More

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The service crew are the best! Super knowledgeable and aware of the financial problems of their clients. They never push, just showing concern for my safety. I can't praise them hi Super knowledgeable and aware of the financial problems of their clients. They never push, just showing concern for my safety. I can't praise them highly enough! More

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I leased a 2025 Kia EV6 from Kia of North Austin and had the best experience! My salesperson Bre'shard was knowledgeable, friendly, and made the whole process easy and fun. The price was fair, the paperwork the best experience! My salesperson Bre'shard was knowledgeable, friendly, and made the whole process easy and fun. The price was fair, the paperwork was painless, and the entire team went above and beyond. I’d absolutely recommend Kia North Austin to friends and family! More

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Friendly dealership that understood my expectations and walked me through the entire process quickly and efficiently. walked me through the entire process quickly and efficiently. More

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Ahmed was amazing! He made the process smooth and easy to understand! We felt very accommodated with snacks, drinks and comfort! We absolutely loved the energy that He made the process smooth and easy to understand! We felt very accommodated with snacks, drinks and comfort! We absolutely loved the energy that Ahmed and his team brought, making us feel like family! Thank you, Kia! More

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Very good experience. .Hannah is nice and helped a alot..i will prefer kia austin .Hannah is nice and helped a alot..i will prefer kia austin More

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My experience at Kia of Austin dealership was phenomenal! Luis, Jacqueline, Vicky, Behnam, and Hannah were so amazing! I felt so at ease working with them! They took a lot of pressure off of me by taking the Luis, Jacqueline, Vicky, Behnam, and Hannah were so amazing! I felt so at ease working with them! They took a lot of pressure off of me by taking the process one step at a time. I moved to Austin with a 2021 Kia Soul and I left the dealership with a brand new 2026 Kia Seltos! I am so grateful for them working with me and would recommend anyone to either one of them. The communication within the company is so clear and they genuinely want to create and establish a relationship with their clients/customers. I felt welcomed as soon as I walked in the door and not pressured. I can’t say that about the many places I have been. You will remember the warmth from them and understand what I mean when I say they truly care. Solid! More

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Just want to take a moment to update my review. It took a bit to get connected, but Hannah in the finance department not only addressed the issue but went above and beyond to ensure that extra was It took a bit to get connected, but Hannah in the finance department not only addressed the issue but went above and beyond to ensure that extra was done to earn our trust and respect back. The dealership is going to reimburse us for the cost of our windshield as well as 3 years of windshield protection. Hannah was the key player here who took the time to listen to my concerns and understood my frustration, then talked to the manager on our behalf. She understood how we felt and ensured that everything was resolved. It was beyond apparent that she values integrity and honesty and we are so appreciative. More

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Very friendly staff! I had a great experience, and I would recommend this dealership to others! I had a great experience, and I would recommend this dealership to others! More

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The entire dealership is amazing from the service center to the sales teams. Everyone carries themselves very professionally at all times. The dealership is always clean.. You’re greeted by name. Any rep to the sales teams. Everyone carries themselves very professionally at all times. The dealership is always clean.. You’re greeted by name. Any repairs are discussed with estimates pricing. Customer service is at the highest level. Dam, service rep and Hannah, sales are phenomenal .🙌🏽🙌🏽 to them. More

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