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Haley Brackett

Overview Reviews (86) Inventory (83)

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Haley Brackett

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Haley Brackett

Service and Sales Liaison

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

Hello, I'm Haley, an experienced and dedicated Customer Care Liaison with a passion for providing exceptional support and fostering positive relationships between customers and businesses. My role involves actively listening to customer inquiries, addressing concerns, and finding effective solutions to meet their needs. I pride myself on my ability to empathize with customers while maintaining a professional demeanor. Through my strong attention to detail and commitment to continuous improvement, I contribute to enhancing customer satisfaction and loyalty. My goal is to ensure every customer interaction is positive and productive, fostering strong relationships between clients and businesses.

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4.8

86 Reviews

Overview Reviews (86) Inventory (83)

Dealership Experience

1 yr, 4 mos

Industry Experience

1 yr, 4 mos

Languages Spoken

English

4.8

86 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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86 Reviews of Haley Brackett

November 14, 2024

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Employee Rating

First time dealing with this dealership. Very pleased with everyone that I was in contact with. Very pleased with everyone that I was in contact with. More

by Sundance62750

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2024 -

Ford of Galesburg responded

So happy to hear your first experience was a great ones. We only hope to continue to make each experience the best. Happy Holidays from your Ford family. Thank you Amy Kelso

November 09, 2024

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Employee Rating

Everyone at Ford of Galesburg were so friendly and welcoming. Work was done very fast. welcoming. Work was done very fast. More

by kathleencardinal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 08, 2024

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Employee Rating

Stopped by with a warning message showing on my truck. They got me in and found the problem quickly, They were able to rush order parts and had my truck repaired the next afternoon. Great service! They got me in and found the problem quickly, They were able to rush order parts and had my truck repaired the next afternoon. Great service! More

by marta tucker

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, Erick Lopez

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Nov 21, 2024 -

Ford of Galesburg responded

Thank you so much for the review!! We truly take pride in servicing our customers and getting service done quickly and correct. We hope to see you again in the future. Happy Holidays from your Ford family. Thank you Amy Kelso

November 08, 2024

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Employee Rating

Can't get any better than a free oil change. Fast and courteous service too. Thank you. Fast and courteous service too. Thank you. More

by mawgaw9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, Erick Lopez

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Nov 21, 2024 -

Ford of Galesburg responded

We love hearing that we met your expectations!! We hope to see you again for future visits. Happy Holidays from your Ford family. Thank you Amy Kelso

October 31, 2024

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Employee Rating

Haley was very helpful and friendly. The lady in the cashier office was rude and threatened us with an attorney The lady in the cashier office was rude and threatened us with an attorney More

by coachjim24

Verified Customer

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October 22, 2024

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I had trouble with Ford pickup went to Ford Galesburg Illinois Erick and Haley took over my problem and team put together a plan to solve my situation! Great job I will be dealing with Ford with the prob Illinois Erick and Haley took over my problem and team put together a plan to solve my situation! Great job I will be dealing with Ford with the problem I'm I they are great people More

by Pilot74pilot

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erick Lopez

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Oct 22, 2024 -

Ford of Galesburg responded

We love hearing from our customers that we have met the expectation of us as a store. So happy to hear that your experience was everything you needed. Hope to see you in future visits. Thank you Amy Kelso

October 19, 2024

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Employee Rating

I experienced quality service with pleasant employees who efficient and quick. I definitely recommend them to my family and friends. efficient and quick. I definitely recommend them to my family and friends. More

by ADRIENNEDUCKROW

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 21, 2024 -

Ford of Galesburg responded

Thank you so much for the 5-star review we do truly love hearing our customers having a great experience. Thank you Amy Kelso

October 17, 2024

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Employee Rating

Outstanding service. What sets the dealership apart is their commitment to the customer and their friendly attitude. They really care about the customer. In my specific s What sets the dealership apart is their commitment to the customer and their friendly attitude. They really care about the customer. In my specific situation both the dealership a myself were in difficult positions; they worked with me to develop a plan that worked for both. More

by 250 owner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman , Aly Stevens

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Oct 17, 2024 -

Ford of Galesburg responded

We always love to hear that a customer leaves happy and satisfied. I am glad as a team you were pleased and that we were able to meet your expectations. Thank you Amy Kelso

October 15, 2024

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Employee Rating

We live 20 plus miles from Ford and appreciated 2 people coming to us to get our truck repair it and then return it to us. That was worth a great deal. Thanks! coming to us to get our truck repair it and then return it to us. That was worth a great deal. Thanks! More

by JANICEMEYER7285

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, Erick Lopez

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Oct 15, 2024 -

Ford of Galesburg responded

We love the ability to offer this service especially as the weather gets cooler. We are so happy you were pleased with the service. We hope to continue to meet your needs. Thanks Amy Kelso

October 10, 2024

Dealership Rating

Employee Rating

Great customer service. They were very helpful with all our questions and what we needed! They were very helpful with all our questions and what we needed! More

by Susie & Tony

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eddie Burgos

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Oct 10, 2024 -

Ford of Galesburg responded

Thank you so much for taking the time to give us a 5-star review. We are so happy to hear we met your expectations. We hope to see you on future vists. Thank you Amy Kelso

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