Ford of Galesburg

The service was good after they correct the first problem that they said was parts related. It took two weeks to perform what should have been a three or four day repair. However they did provide a loaner c that they said was parts related. It took two weeks to perform what should have been a three or four day repair. However they did provide a loaner car. Everyone was very nice during the process and communicated regularly during the service period. More

Wonderful to deal with, texting updates made communication clear, precise, and easy to trace. Answered all questions I had and never left me guessing communication clear, precise, and easy to trace. Answered all questions I had and never left me guessing More

I was traveling from out of state and Ashley and the team were able to get me in right away. They did a great job. Fast and friendly service. Best Ford house I have ever been to. I wish they were in Dallas. were able to get me in right away. They did a great job. Fast and friendly service. Best Ford house I have ever been to. I wish they were in Dallas. More

We are so pleased with your service. The service manager was great to work with on a detail of my Jeep.. I was impressed. The service manager was great to work with on a detail of my Jeep.. I was impressed. More

Being walker dependent the dealerships complimentary pickup and delivery service is the best and appreciated pickup and delivery service is the best and appreciated More

Took vehicle for oil change and rotation. Less than an hour for service. Will goagain. Less than an hour for service. Will goagain. More

The salesman was very courteous and helpful the dealership manager was very courteous and helpful. It was very good for my wife and myself Thank you for the service provided it made the experienc dealership manager was very courteous and helpful. It was very good for my wife and myself Thank you for the service provided it made the experience very enjoyable More

Great communication and always easy to work with Always able to fit me in at the last minute able to fit me in at the last minute More

It's not so much the service department we are unhappy with, it's the Ford Company. We can't even list all the things the company kept wanting looked at and some of it by a specialist before they finally with, it's the Ford Company. We can't even list all the things the company kept wanting looked at and some of it by a specialist before they finally decided to put a new motor in our car. Which after we were told would be done the following week it was still a month later before the car was ready. Our car was in the shop for 5 months and not once were we offered a loaner car. We told our salesman and the manager we were buying the car because our son had recently gotten his license and we needed another vehicle. There were times we wouldn't hear from anyone for a couple weeks and would have to call to find out what was going on with the car. More

Erick is very knowledgeable, friendly and wise. Also kind. I appreciate getting accurate information about my car and service. I appreciated having a loaner car so I could continue doing things whi Also kind. I appreciate getting accurate information about my car and service. I appreciated having a loaner car so I could continue doing things while my car was in service today. More