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Hai Ngo
Hai Ngo at Lithia Hyundai of Reno
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Hai Ngo

Service Techician

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
32 Reviews
4.8

32 Reviews

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32 Reviews of Hai Ngo

October 10, 2024

Dealership Rating
Employee Rating

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

June 17, 2024

Dealership Rating
Employee Rating

Fantastic service this time around. Car got fixed under warranty and got a loaner while I waited. Thanks guys! More

by bennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone , Matt

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Jun 18, 2024

Lithia Hyundai of Reno responded

Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!

June 06, 2024

Dealership Rating
Employee Rating

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Otto Sandoval-Carpio, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

April 18, 2024

Dealership Rating
Employee Rating

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Apr 18, 2024

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

September 11, 2023

Dealership Rating
Employee Rating

Dylan has a great dealership, and good employees, Lance is one of the best employees. Keep it up. More

by tpetersen056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Chantel Hughes, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Sep 12, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words! The team works hard to make every visit a top-notch experience. See you next time at Lithia Hyundai of Reno!

Sep 14, 2023

tpetersen056 responded

Thanks

August 11, 2023

Dealership Rating
Employee Rating

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them. More

by SHEILAHOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Chantel Hughes, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Aug 12, 2023

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

July 27, 2023

Dealership Rating
Employee Rating

I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all. More

by TITUSTHOMAS592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Jul 27, 2023

Lithia Hyundai of Reno responded

Thank you, Titus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

June 22, 2023

Dealership Rating
Employee Rating

I have been going to this dealership for at least 14 years. I have enjoyed our relationship. More

by WISE1940
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Ryan Ferris , Matt Ashton, David Diaz, Matt Franceschini, David Lennox

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Jun 23, 2023

Lithia Hyundai of Reno responded

We truly appreciate your loyalty! Thanks for continuing to trust our team with your automotive needs!

April 14, 2023

Dealership Rating
Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Franceschini, Jeremy Olsen

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Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 14, 2023

Dealership Rating
Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Franceschini, Jeremy Olsen

Report | Print
Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

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