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Guy Mello
170 Reviews
Dealership Experience
8 yrs, 8 mos
Industry Experience
31 yrs, 8 mos
170 Reviews
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170 Reviews of Guy Mello
April 30, 2019
Another amazing experience at Windward Ford!!! Went I to get my 2018 Ford Edge Sport serviced and it was done very quickly and the service department folks were awesome. I highly recommend Windwa Went I to get my 2018 Ford Edge Sport serviced and it was done very quickly and the service department folks were awesome. I highly recommend Windward Ford for you're car buying and service needs. More
by DWR762007
Verified CustomerOther Employees Tagged: Wayne Fukumoto, JR Serna
April 29, 2019
Always a great experience Guy and Wayne are honest, easy going and great to work with. I purchased both a used and new vehicle. I plan to always return here and refer friends a Guy and Wayne are honest, easy going and great to work with. I purchased both a used and new vehicle. I plan to always return here and refer friends and family More
by NITE.BOI
Other Employees Tagged: Christian Dilullo, Wayne Fukumoto
March 25, 2019
Smooth with no hassle All parties involved in my Ford vehicle purchase were kind and friendly. The paperwork that needed to be done was clearly explained so no misundersta All parties involved in my Ford vehicle purchase were kind and friendly. The paperwork that needed to be done was clearly explained so no misunderstanding occurred. I highly appreciate and recommend Windward Ford of Hawaii for your next vehicle purchase. More
by DD2
Other Employees Tagged: Don Comeaux, Christian Dilullo
March 13, 2019
Not Great - Took Guy to get things rolling The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and th The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and that my dashboard was going off and on as I was driving back to Windward Ford, he said okay. When I requested that he also check my alternator and wiring to ensure that there was no electrical short, he came off as rude and kept informing me that I would need to pay diagnostic fees for each. I further informed him that I picked up the car less than a month before and that a battery that was in working order would not have drained that fast if the alternator was working correctly. If Windward Ford want to get more customers and keep those who purchased a car from them, then their service guy (particularly the one who helped me) needs to have better customer service skills. It's takes being greeted and serviced with a smile a long way.... I'd like to thank Guy and Wayne for being there and saving my life. I was initially upset but after talking to them, I was happy that I did purchase my van from them. Thank you Guy and Wayne for great customer service!!!! More
by KKAMALAMALAMA
Other Employees Tagged: Wayne Fukumoto, Don't recall his name but should be on my service receipt
March 02, 2019
Awsome I gave a 5 star ?? as being my very first experience there at Ford they had made us feel welcomed and showed good customer service. Answered all our q I gave a 5 star ?? as being my very first experience there at Ford they had made us feel welcomed and showed good customer service. Answered all our questions. More
by SHEENA_KALAMA
Other Employees Tagged: Christian Dilullo
February 23, 2019
Customer service was excellent, no stress! Working with Al was by far a great experience! I didn’t feel pressured in making a decision as I have at other dealerships. Thank You! Working with Al was by far a great experience! I didn’t feel pressured in making a decision as I have at other dealerships. Thank You! More
by LTMAKIMOTO64
Other Employees Tagged: Al Davis , Christian Dilullo
February 07, 2019
Disappointed and rushed Poor quality of work regarding brand new windshield, hard water residue on entire windshield. Poor job of auto detailing even after second visit. Sta Poor quality of work regarding brand new windshield, hard water residue on entire windshield. Poor job of auto detailing even after second visit. Staff we were around is very friendly. More
by Edge2k18
Other Employees Tagged: Christian Dilullo, Jeffrey Salazar*****
February 02, 2019
Out with the old in with the new. Everyone at Windward Ford were very friendly, helpful and willing to go the extra mile and thank you for helping us get our own Ford Everyone at Windward Ford were very friendly, helpful and willing to go the extra mile and thank you for helping us get our own Ford More
by K96734
Other Employees Tagged: Wayne Fukumoto, Don Minnis, Jonathan Young, Ty had our car gassed, detailed and ready to go when we were.
February 01, 2019
service They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. They did not complete everything they said they were going to do ( tire rotation was not done) Other than that I think it was fine. More
by PACIFICRIMTILEANDSTONE
Other Employees Tagged: Al Davis , Don Comeaux, Don Minnis
February 01, 2019
Help with a lease for dad This lease/purchase was a family decision. My sister and I flew in from California to help our dad understand his lease options. Sal was patient. He This lease/purchase was a family decision. My sister and I flew in from California to help our dad understand his lease options. Sal was patient. He simply explained our 5 options, listened to our intentions and gave us time to make a decision. Hassle free purchase. Thank you! More
by Bulldog
Other Employees Tagged: Christian Dilullo, Jeffery Salvador was our sales person who deserves a “5 start” rating. Christian and Guy were in financing. Financing ran into technical problems.
