Guy Mello | Page 14

Job well done In April I bought a new and a used car here. I picked up the permanent registration and license plates a couple of days ago. Customer service was exce In April I bought a new and a used car here. I picked up the permanent registration and license plates a couple of days ago. Customer service was exceptional as usual! I needed to obtain the keyless entry code for my used vehicle and the service department squeezed me in without an appointment. I was able to get that AND I referred a friend the night before who went that day and bought a brand new F-150. I'll always refer family and friends because the workers here are completely honest!!! More

by NITE.BOI Verified Customer Verified Customer

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Fast, efficient and friendly staff For busy business owners like me where time is important Cutter came through with a no hassle, quick and easy buying experience. Price was very compe For busy business owners like me where time is important Cutter came through with a no hassle, quick and easy buying experience. Price was very competitive with no haggling involved. I will recommend Cutter to anyone looking for a Ford product. More

by JAKETA Verified Customer Verified Customer

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Guy Mello and AL Davis We felt that the overall experience was more casual and left us with a better impression than we got at other dealerships. Al and Guy were very helpfu We felt that the overall experience was more casual and left us with a better impression than we got at other dealerships. Al and Guy were very helpful and willing to work with us on our needs. The only things I would say is that as a couple going into purchase a car please don't assume that all purchaser's are being made for the man, or the man is the lead or registered owner. In our case this car was for my wife and the documents and questions and the transaction should be directed to her as she is the primary person for this transaction. We don't feel that it was intentional or done on purpose, just that we both observed that the questions and decision were being directed towards me. More

by JIMMY_NAKANO Verified Customer Verified Customer

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Big and Easy Professional and friendly attention from Guy and Jeff and Chris made this car buying experience at Windward Ford as comfortable as it could possibly b Professional and friendly attention from Guy and Jeff and Chris made this car buying experience at Windward Ford as comfortable as it could possibly be, and I couldn't ask for more. Big mahalo to the Windward Ford team. More

by BBRENNAN1 Verified Customer Verified Customer

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Absolutely Excellent Service Windward Ford is absolutely incredible! They had the best service throughout the entire process of us getting a new vehicle. From test driving to answ Windward Ford is absolutely incredible! They had the best service throughout the entire process of us getting a new vehicle. From test driving to answering our random questions regarding different makes and models, they were so patient! They were quick and we were in & out within a couple hours, unlike some of our past experiences at other dealerships! The Windward Ford Family definitely took great care of us! They are amazing! More

by Dawson Verified Customer Verified Customer

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Everyone went above and beyond to be helpful. I was truly impressed with the professionalism and straight forward business approach I experienced with this dealership. I was able to easily underst I was truly impressed with the professionalism and straight forward business approach I experienced with this dealership. I was able to easily understand both the process and financial details of our entire transaction. More

by VIERLING10 Verified Customer Verified Customer

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Another amazing experience at Windward Ford!!! Went I to get my 2018 Ford Edge Sport serviced and it was done very quickly and the service department folks were awesome. I highly recommend Windwa Went I to get my 2018 Ford Edge Sport serviced and it was done very quickly and the service department folks were awesome. I highly recommend Windward Ford for you're car buying and service needs. More

by DWR762007 Verified Customer Verified Customer

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Always a great experience Guy and Wayne are honest, easy going and great to work with. I purchased both a used and new vehicle. I plan to always return here and refer friends a Guy and Wayne are honest, easy going and great to work with. I purchased both a used and new vehicle. I plan to always return here and refer friends and family More

by NITE.BOI Verified Customer Verified Customer

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Smooth with no hassle All parties involved in my Ford vehicle purchase were kind and friendly. The paperwork that needed to be done was clearly explained so no misundersta All parties involved in my Ford vehicle purchase were kind and friendly. The paperwork that needed to be done was clearly explained so no misunderstanding occurred. I highly appreciate and recommend Windward Ford of Hawaii for your next vehicle purchase. More

by DD2 Verified Customer Verified Customer

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Not Great - Took Guy to get things rolling The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and th The male service attendant made me feel like due to being a female, I had no clue as to cars. When I informed him that my battery light was on and that my dashboard was going off and on as I was driving back to Windward Ford, he said okay. When I requested that he also check my alternator and wiring to ensure that there was no electrical short, he came off as rude and kept informing me that I would need to pay diagnostic fees for each. I further informed him that I picked up the car less than a month before and that a battery that was in working order would not have drained that fast if the alternator was working correctly. If Windward Ford want to get more customers and keep those who purchased a car from them, then their service guy (particularly the one who helped me) needs to have better customer service skills. It's takes being greeted and serviced with a smile a long way.... I'd like to thank Guy and Wayne for being there and saving my life. I was initially upset but after talking to them, I was happy that I did purchase my van from them. Thank you Guy and Wayne for great customer service!!!! More

by KKAMALAMALAMA Verified Customer Verified Customer

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