Guy Guidry | Page 4

My daughter bought a 2025 Mustang Mach-e. bought bumper to bumper coverage. 3 days after having it . the batteries messed up had to get towed back to the dealership. they tell you have to ren bought bumper to bumper coverage. 3 days after having it . the batteries messed up had to get towed back to the dealership. they tell you have to rent a car. they sell cars to 20 years old but you have to be 21 to rent a car . Then she got it and left town a couple days later and she broke down again in huntsville,tx. With the bumper to bumper coverage they make you use the ford app to get road side service. They left her on the side of the road for 5 hours on the side of a busy highway. Then towed her to ford place that doesnt work on electric cars. told her she had to rent a car from enterprise (she is only 20 so cant) . the closest one was 30 miles away . that enterprise had no fords (they only reimburse your if you rent a ford ) so we had to pay 675 dollars to rent a car and have someone 21 drive to where she was to get a car. called dealership many times no help. so if you have young adult children or for yourself dont buy from here dont buy a mach -e the (reviews i should have checked before ) state they are having battery problems. Ford will leave you on the side of road for 5 hrs + and just say its the rules they are sorry. So now car is being towed to god knows where and god knows how long we will have to pay for rental when just buying a BRAND NEW car 2 weeks ago. they will sell to young adults have you buy products like bumper to bumper but will leave them in a bind on the side of road. worst experience of my life and sad for my daughter 1st time car buyer PS you dont get the credit either for there electric car and if you google why you dont get bc of batteries. should have been my 1st clue to tell her to not do it More

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VERY poor service. Took 5.5 hrs to buy a car - unreal! Very long Wait time between back and forth. Took 5.5 hrs to buy a car - unreal! Very long Wait time between back and forth. More

by yanic.harel Verified Customer Verified Customer

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We had a great experience. Guy was great and took care of us from arrival to drive off. Everyone we interacted with were very friendly! We will return to Planet Ford! Guy was great and took care of us from arrival to drive off. Everyone we interacted with were very friendly! We will return to Planet Ford! More

by jeffry7four Verified Customer Verified Customer

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Ease of shopping; selected vehice available; follow up from salesman; sales staff excellent (Guy Guidry). from salesman; sales staff excellent (Guy Guidry). More

by rickpattison64 Verified Customer Verified Customer

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Great service! ! Friendly staff!!Awesome experience . They founded what I was looking for and fast!! ! Friendly staff!!Awesome experience . They founded what I was looking for and fast!! More

by arturorodriguez Verified Customer Verified Customer

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Guy was professional, respectful, not pushy. Answered all questions and humorous at times. We enjoyed his demeanor. Answered all questions and humorous at times. We enjoyed his demeanor. More

by rickpattison64 Verified Customer Verified Customer

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Typical high pressure sales pitch taking advantage of a persons tiredness and desire to simple go home. I blame myself for not walking away and coming back later with a clear mind. Dont go when youve worke persons tiredness and desire to simple go home. I blame myself for not walking away and coming back later with a clear mind. Dont go when youve worked a 12 hour shift . More

by scottc11 Verified Customer Verified Customer

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Got the car I wanted. Good price. Friendly staff. I would buy again from here. Good price. Friendly staff. I would buy again from here. More

by Blessed Poet Verified Customer Verified Customer

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Love their service and hospitality! They made my first time buyer experience a breeze!I love my 2024 Ford Escape! They made my first time buyer experience a breeze!I love my 2024 Ford Escape! More

by jarmonicooper482 Verified Customer Verified Customer

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Great and friendly sales staff; was no pressure or up sales. No issues with finance or aftermarket depts either. sales. No issues with finance or aftermarket depts either. More

by Kevin#29 Verified Customer Verified Customer

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