Gustavo Palacio

I sent an email explaining the situation. I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and you programmed the key and it does not pair with the original which I found 2 days later. I feel let down by Lexus. Why should I have to pay close to $600 to have the key reprogrammed when it took you over 6 months to get me a key! More

by dryan Verified Customer Verified Customer

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Alex is extremely professional and took care of the recall for Lexus TX. Great job Alex and Team. recall for Lexus TX. Great job Alex and Team. More

by Richard R Verified Customer Verified Customer

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The entire team at Lexus of Pembroke Pines is phenomenal. The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m luck The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m lucky to be a Lexus customer. More

by OLSON.KIERSTEN Verified Customer Verified Customer

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Very pleased with the service Very short waiting time Very nice attention I was offered free coffee and water I really recommend Lexus of Pembroke Pines Very nice attention I was offered free coffee and water I really recommend Lexus of Pembroke Pines More

by aman1105 Verified Customer Verified Customer

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Always great service. Thank you for keeping my car in top notch condition. Best service team! Thank you Francisco B. Thank you for keeping my car in top notch condition. Best service team! Thank you Francisco B. More

by PRISSY.FAMILIA Verified Customer Verified Customer

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Great customer service! Very helpful staff and very informative employees willing to go the extra mile. Very helpful staff and very informative employees willing to go the extra mile. More

by LCUESTA29 Verified Customer Verified Customer

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The staff were nice. I got an oil change and everything went well. They also gave me a car wash to top it off. I got an oil change and everything went well. They also gave me a car wash to top it off. More

by shennaes Verified Customer Verified Customer

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Fair,quick,transparent and communicative. Staff was friendly and answered all questions in an educated manner Staff was friendly and answered all questions in an educated manner More

by maddenc10 Verified Customer Verified Customer

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Excellent customer service. Have been my best dealer For many years. Thank You and continuos doing well!! Have been my best dealer For many years. Thank You and continuos doing well!! More

by MCCM78 Verified Customer Verified Customer

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The service was excellent from start to finish. TonyMarquez was amazing, knowledgeable, and very likeable. He explained in detail what needed to be done and treated me like royalty. Everyone was h TonyMarquez was amazing, knowledgeable, and very likeable. He explained in detail what needed to be done and treated me like royalty. Everyone was helpful and kind and my vehicle was returned to me in excellent condition. It was also squeaky clean inside and out. I received exceptional service from everyone and they all had smile for me. More

by Deborah G Verified Customer Verified Customer

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