Gustavo Palacio
Gustavo Palacio at Lexus of Pembroke Pines
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Gustavo Palacio

Service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6
756 Reviews
4.6

756 Reviews

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756 Reviews of Gustavo Palacio

January 31, 2025

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Employee Rating

knowledgeable and helpful service agents. the process is always a seamless one the team is very efficient More

by Nadine_deshommes
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Recommend Dealer
Yes

January 29, 2025

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Very friendly Service the car in a timely manner Great communication Respond quickly Make you feel comfortable More

by R. Keaton
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Recommend Dealer
Yes
Jan 30, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that you felt comfortable and well taken care of at Lexus of Pembroke Pines! Thank you for highlighting our team's friendly service and great communication. We appreciate your feedback!

January 26, 2025

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At Lexus Pembroke service was great and I m really appreciative the professionalism the advisor More

by francktheo28
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Recommend Dealer
Yes
Jan 27, 2025

Lexus of Pembroke Pines responded

Franck, thank you for leaving Lexus of Pembroke Pines your positive feedback!

January 24, 2025

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My adviser is very professional and always taking care of my car , due to a great customer service- I keep my Lexus More

by LIKA1071
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Recommend Dealer
Yes
Jan 24, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines has been providing you with excellent service and care for your vehicle. Thank you for choosing us, and we look forward to continuing to serve you!

January 14, 2025

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I sent an email explaining the situation. I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and More

by dryan
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Recommend Dealer
No

January 05, 2025

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Alex is extremely professional and took care of the recall for Lexus TX. Great job Alex and Team. More

by Richard R
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Recommend Dealer
Yes
Jan 06, 2025

Lexus of Pembroke Pines responded

Richard, thank you so much for leaving Lexus of Pembroke Pines a five-star review! We are happy to hear that Alex was professional and helpful with your recall.

December 30, 2024

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Employee Rating

The entire team at Lexus of Pembroke Pines is phenomenal. The level of service is unmatched. They are communicative, transparent and professional. Thank you for taking such great care of my vehicle! I’m luck More

by OLSON.KIERSTEN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Richard Monivis, Jeremy Rivera, Scott Mankin, Jaime Garcia, Adam Hoglievina , Robert Ladaga, Andre (Service Director?)

Dec 30, 2024

Lexus of Pembroke Pines responded

Kiersten, we're delighted to hear that our team at Lexus of Pembroke Pines provided you with unmatched service. Thank you for choosing us and sharing your positive experience!

December 29, 2024

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Very pleased with the service Very short waiting time Very nice attention I was offered free coffee and water I really recommend Lexus of Pembroke Pines More

by aman1105
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Recommend Dealer
Yes
Dec 31, 2024

Lexus of Pembroke Pines responded

Aman, we're delighted to hear you enjoyed the service and amenities at Lexus of Pembroke Pines! Thank you for recommending us, and we look forward to serving you again in the future.

December 29, 2024

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Employee Rating

Always great service. Thank you for keeping my car in top notch condition. Best service team! Thank you Francisco B. More

by PRISSY.FAMILIA
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Recommend Dealer
Yes
Dec 31, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that Francisco and the team at Lexus of Pembroke Pines are keeping your car in excellent condition! Thank you for sharing this positive feedback with us.

December 29, 2024

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Employee Rating

Great customer service! Very helpful staff and very informative employees willing to go the extra mile. More

by LCUESTA29
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Lexus of Pembroke Pines responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Lexus of Pembroke Pines provided such helpful and informative service. We appreciate your support and look forward to assisting you again in the future!

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