Gustavo Palacio
Gustavo Palacio at Lexus of Pembroke Pines
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Gustavo Palacio

Service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6
760 Reviews
4.6

760 Reviews

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760 Reviews of Gustavo Palacio

February 13, 2025

Dealership Rating
Employee Rating

Para todos los empleados excelente servicio y buena atencion estoy contento con el cuidado que se le da a los autos More

by BABYUDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia positiva con nosotros en Lexus of Pembroke Pines. Nos alegra saber que está satisfecho con el servicio y atención brindada a los autos. Esperamos verlo de nuevo pronto!

February 13, 2025

Dealership Rating
Employee Rating

My issue was handled with extreme customer care as i have always experienced with This Lexus dealer. More

by eric@ejbpa.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 13, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your experience. We are glad that the Lexus of Pembroke Pines team handles your concerns with care. See you next time!

February 06, 2025

Dealership Rating
Employee Rating

This is our third time leasing a vehicle from Lexus of Pembroke Pines.. our Salesman Darren was first class every time..quick and efficient service from sales to the service department… always a pleasure More

by ZITOJAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Lexus of Pembroke Pines responded

Thank you for your continued trust in Lexus of Pembroke Pines and for highlighting Darren's first-class service! We're delighted to know that each experience has been a pleasure. Looking forward to serving you again in the future!

February 03, 2025

Dealership Rating
Employee Rating

Jose has serviced my vehicle three times and each time He was very efficient and communicated well. More

by JULIANA.CAREW1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Lexus of Pembroke Pines responded

Juliana, thank you for leaving Jose and Lexus of Pembroke Pines a five-star review! We appreciate your trust in our team to keep your vehicle running smoothly.

January 31, 2025

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Employee Rating

knowledgeable and helpful service agents. the process is always a seamless one the team is very efficient More

by Nadine_deshommes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Lexus of Pembroke Pines responded

Nadine, thank you for highlighting the efficiency and expertise of our team at Lexus of Pembroke Pines! We're delighted to know your experience was seamless.

January 29, 2025

Dealership Rating
Employee Rating

Very friendly Service the car in a timely manner Great communication Respond quickly Make you feel comfortable More

by R. Keaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that you felt comfortable and well taken care of at Lexus of Pembroke Pines! Thank you for highlighting our team's friendly service and great communication. We appreciate your feedback!

January 26, 2025

Dealership Rating
Employee Rating

At Lexus Pembroke service was great and I m really appreciative the professionalism the advisor More

by francktheo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Lexus of Pembroke Pines responded

Franck, thank you for leaving Lexus of Pembroke Pines your positive feedback!

January 24, 2025

Dealership Rating
Employee Rating

My adviser is very professional and always taking care of my car , due to a great customer service- I keep my Lexus More

by LIKA1071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that our team at Lexus of Pembroke Pines has been providing you with excellent service and care for your vehicle. Thank you for choosing us, and we look forward to continuing to serve you!

January 14, 2025

Dealership Rating
Employee Rating

I sent an email explaining the situation. I waited over 6 months to get my backup key. I misplaced and did not have the backup key. I ended up having to have it towed to your facility and More

by dryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 05, 2025

Dealership Rating
Employee Rating

Alex is extremely professional and took care of the recall for Lexus TX. Great job Alex and Team. More

by Richard R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2025

Lexus of Pembroke Pines responded

Richard, thank you so much for leaving Lexus of Pembroke Pines a five-star review! We are happy to hear that Alex was professional and helpful with your recall.

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