Gustavo Palacio
Gustavo Palacio at Lexus of Pembroke Pines

Gustavo Palacio

Service Advisor

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6
804 Reviews
4.6

804 Reviews

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804 Reviews of Gustavo Palacio

February 28, 2026

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Employee Rating

Great customer service, thanks for fixing my car engine, I’m so grateful of your timing also. More

by 1998Michael
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Recommend Dealer
Yes
Mar 02, 2026

Lexus of Pembroke Pines responded

Michael, thank you for leaving Lexus of Pembroke Pines your positive feedback!

January 29, 2026

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The service was very professional and the wait time was great and the customer service team did their job very fast and professional More

by DELLALOGAN11
Service Price Transparency
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Recommend Dealer
Yes
Jan 29, 2026

Lexus of Pembroke Pines responded

It's fantastic you appreciated our efficient and professional service at Lexus of Pembroke Pines! Thank you for choosing us and for sharing your feedback. We hope to welcome you back again down the road!

January 23, 2026

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I had a 10:30AM regular service appointment for my lease. I was told it would take an hour. I did not get my car back until 3PM. The staff was rude, there was nowhere to sit, no shuttle service, no loaner ve More

by madison
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Recommend Dealer
No

January 18, 2026

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The staff were enthusiastic and friendly; I was extremely satisfied. They also cleaned the vehicle for me, and for that, I am very grateful. More

by C56227275
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Recommend Dealer
Yes
Jan 19, 2026

Lexus of Pembroke Pines responded

Thank you for sharing your positive review! We're glad you were satisfied with our team and the extra mile they went to clean your vehicle at Lexus of Pembroke Pines. We hope to see you again down the road!

January 07, 2026

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My advisor Jose was a pro. He looked after everything and made the service experience a breeze. More

by FAERBER58
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Recommend Dealer
Yes
Jan 08, 2026

Lexus of Pembroke Pines responded

Thank you for trusting Jose and Lexus of Pembroke Pines with your business!

January 02, 2026

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Employee Rating

Excellent service and customer service. I was very happy with the the staff and the general team More

by AOF72BE
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Recommend Dealer
Yes
Jan 05, 2026

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We appreciate your business.

December 21, 2025

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Facility is clean, All respectable people in their fields of expertise!! I own one of the best vehicles on the planet & They took cars of it . Thxx Pembroke Lexus. More

by tashmars177
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Recommend Dealer
Yes
Dec 23, 2025

Lexus of Pembroke Pines responded

We’re grateful for your feedback! It was our pleasure to take care of your vehicle, and we hope to welcome you back to Lexus of Pembroke Pines in the future.

December 16, 2025

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Employee Rating

I have received an excellent service at the right price and the customer service was excellent More

by Mik3000
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Recommend Dealer
Yes
Dec 17, 2025

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines, Mik!

November 15, 2025

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Employee Rating

Excellent service , Service agent Jose Amaro was amassing very helpful knowledgeable a valuable Asset to Pembroke Pines Lexus More

by ldlay
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Recommend Dealer
Yes
Nov 17, 2025

Lexus of Pembroke Pines responded

We're proud to hear Jose made such a great impression. Thank you for choosing Lexus of Pembroke Pines and for sharing your experience!

November 08, 2025

Dealership Rating
Employee Rating

Excellent and very professional. Thank you for the services and preoccupations. I like this place More

by YUSMARYBACALLAO34
Service Price Transparency
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Recommend Dealer
Yes
Nov 10, 2025

Lexus of Pembroke Pines responded

Mary, thanks so much for the 5-star review of Lexus of Pembroke Pines!

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