Gustavo Guerra

Buying our new vehicle from Vera GMC was an amazing experience. Gustavo Guerra and Mario Diaz made the whole process so simple and transparent, not to mention quick! I would absolutely recommend this d experience. Gustavo Guerra and Mario Diaz made the whole process so simple and transparent, not to mention quick! I would absolutely recommend this dealership to anybody looking to buy a new car. More

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PLEASE DO NOT ERASE I WANT TO MAKE SURE THIS IS PUBLIC. This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this deal This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq a week later. It is absolutely unacceptable for the general manager, Mr. Diaz, to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide excuses about needing more time and suddenly claim that the other car is no longer available because the dealership owner sold it. That is, quite frankly, one of the most absurd excuses I’ve ever heard. This behavior reflects unprofessionalism and a complete lack of integrity. If a dealership is unable to honor an agreement, the least they can do is be upfront and say, “We’re sorry, but we cannot complete this deal.” We have to let you go as a customer. This level of dishonesty and mismanagement is not only unacceptable but also leaves a lasting NEGATIVE impression on both your business and the Cadillac brand. As I promised the general manager, a detailed letter, along with copies of text messages illustrating this dishonesty, will be sent to Cadillac headquarters. It is incredibly disappointing and disheartening to experience such behavior, but the Vera owner, other consumers, and Cadillac leadership need to be made aware of these practices. More

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This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq. It is absolutely unacceptable for the general manager to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide a bunch of excuses about needing more time and claiming that they are doing you a favor and getting you out of a negative equity car. Amazingly and conveniently the other car I was interested in leasing is no longer available because the dealership owner sold it. These excuses reflect unprofessionalism and a complete lack of integrity. If you are unable to deliver on a product or agreement, the least you can do is be honest and say, “We’re sorry, but we cannot complete this deal.” This level of dishonesty and mismanagement is unacceptable and leaves a lasting negative impression on your business and more importantly on the Cadillac brand. More

by kfir.bendavid Verified Customer Verified Customer

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Great experience at Vera Cadillac. I was greeted by Mr. Gus Guerra and assisted by a professional. Everything went amazingly fast and smooth. I will definitely recommend this extraordi I was greeted by Mr. Gus Guerra and assisted by a professional. Everything went amazingly fast and smooth. I will definitely recommend this extraordinary person. Astonishing! Angel Menendez More

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Working with Gus Guerra was an exceptional experience. From the moment I stepped into the showroom, Gus warm and friendly personality set the tone for what turned out to be an outstanding car – buying jou From the moment I stepped into the showroom, Gus warm and friendly personality set the tone for what turned out to be an outstanding car – buying journey he possesses a perfect combination of professionalism, knowledge, and elegance. Because of him I fell in love with my New Cadillac XT5. Exceptionally well done. Teresa y Ignacio More

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Really awesome treatment most importantly the experience of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough t of purchasing my New Cadillac Escalade Premium Luxury from Senior Executive Sales Mr.Gus Guerra was truly exceptional so happy an fortunate enough to be assisted by him. Also General Manager Mr. Mario Diaz did the impossible to accommodate my Brother and I with two Cadillac Escalades. Vera is the go to dealer don’t think of anywhere else big mistake if you do, they are totally in a different league of their own!! So grateful to Gus and Mario beyond words. Thank you!!! All the best! Eran More

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The greatest dealership Vera with the best professional and customer service, Gus Guerra is electrifying sales executive that I have ever met. Will definitely make it a point to recommend him to all my fri and customer service, Gus Guerra is electrifying sales executive that I have ever met. Will definitely make it a point to recommend him to all my friends, colleagues and associates. can’t say enough about the VERA treatment, red carpet delivery one we will never forget!!! Happy holidays you sure made ours.❤️ All the best! Erika More

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Gus Guerra is amazing to his customers and is always available to assist in any way possible at any given time. For a real memorable buying experience there’s only one place to go to with Gus Guerra and available to assist in any way possible at any given time. For a real memorable buying experience there’s only one place to go to with Gus Guerra and VERA Cadilac. All the best.! More

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Vera Cadillac is the go to dealership! The entire team provides the upmost care and concern for their clients. In all honesty, they make you feel like family. I would like to personally co The entire team provides the upmost care and concern for their clients. In all honesty, they make you feel like family. I would like to personally commend Gus Guerra on his superb customer service. Our sales representative, Lucy, was extremely attentive and made the transaction a smooth one. Vera Cadillac will be our forever dealership! More

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My experience was very satisfying, Mr. Gus Guerra was exceptionally knowledgeable, respectful and trustworthy. This is hard to find these days. The dealership was incredibly sparkling, cle Gus Guerra was exceptionally knowledgeable, respectful and trustworthy. This is hard to find these days. The dealership was incredibly sparkling, clean and organized throughout. I had the pleasure of meeting the General Manager Mr. Mario Diaz. He introduced himself and gave my wife and I his personal cell number for whatever he could be of assistance. A first for us from a GM at any AutoMotive dealership. Thank you ! Loved the entire experience at Vera. All the best ! Rodolfo More

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