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Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos | Page 2

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8
82 Reviews

Specialties & Trainings

Hyundai Certified Service

4.8

82 Reviews

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82 Reviews of Gus Rozos

April 28, 2026

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Employee Rating

I don’t like being told I need a new AC compressor when I told you all that’s wrong is you never tightened up the belt and it was making? Noise it was not the compressor. It was the belt, not tightened very More

by STEVENMAGUIRE592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 01, 2026

Patrick Hyundai responded

Thank you for your review. We understand your frustration and your concerns are valid-especially when it comes to the work being done on your vehicle. Our goal is to provide transparency with our service visits, and we apologize if we missed the mark during yours. Please feel free to reach out via call or text if you ever have any concerns.- Patrick Dealer Group Customer Relations Team

April 26, 2026

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Employee Rating

The service advisor thoroughly described the 15K service recommended and took care of the vehicle problems that I was experiencing. More

by Beckerlin1993
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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May 01, 2026

Patrick Hyundai responded

Thank you for your review! We are so glad that you have a great visit, and that Gus was able to thoroughly describe the 15K service recommendations as well as taking care of the issues with your vehicle! Our goal is transparency, and efficiency with our service visits-we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 25, 2026

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Employee Rating

Good fast service . Clean lobby and bathrooms. It’s nice to have snacks while we wait More

by DJBIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Patrick Hyundai responded

Thank you for your review! We are so glad to hear that you had a great visit with us! Our goal is to ensure customer satisfaction, and we're so glad you liked the service, and the facility! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 23, 2026

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My experience on the oil consumption test was very good & the service person Gus was helpful. More

by KWANMOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Patrick Hyundai responded

Thank you for your review! We are glad to hear your visit went well, and that Gus was helpful! Our goal is to ensure a friendly visit with swift service, and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 21, 2026

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Employee Rating

Pleasant people to deal with for a Monday yes, very nice. Yes, you deserve a five. Don't let it go to your head. You should've been a six. More

by georgia lamonica
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 24, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad you had a great visit with our team, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 18, 2026

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Employee Rating

True full ,now supprise's The team is on track to give you the best deal More

by KEVINSUTOR
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 24, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was a great one! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 18, 2026

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Employee Rating

Good shop. Parking area is a problem. The surcharge on credit cards is a problem too. More

by ajn1619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit went well! We understand your frustration and your concerns are valid, especially when it comes to the parking, as well as the transparency of the card fees. Our goal is to ensure a transparent and smooth visit, and we regret that it seems we may have missed a mark or two with your visit. Please feel free to reach out via call or text if you have any questions. - Patrick Dealer Group Customer Relations Team

April 17, 2026

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Employee Rating

Courteous and prompt handling of the issue. Service department preformed the service quickly and with experience technician. More

by JWUERFFEL
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 17, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was a great one, and that the team were courteous and handled the issues quickly! Our goal is to provide efficient and friendly service, and we're glad that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 09, 2026

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Employee Rating

Prompt, quick appt and Gus explained all ok and what to expect st 30000 Will be back in 6 mos More

by DIANEJIMPAGANO
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 10, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was a great one, and that Gus was able to provide you with thorough and transparent communication on what to expect with your vehicle! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

April 08, 2026

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Employee Rating

Service was explained and delivered in a timely manner. Overall great service, comfortable waiting area. More

by RABENSHOOF
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Apr 10, 2026

Patrick Hyundai responded

hank you for your 5-star review! We are glad to hear that your visit was a great one, and that service was explained and delivered in a timely manner! Our goal is to ensure a swift and transparent service experience, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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