Greg Mitchem

All the staff and sale team were very nice and helpful. I got the feeling they did everything they were allowed to do. But I felt I paid more than I should have to get the forever warranty. Had to pay stick got the feeling they did everything they were allowed to do. But I felt I paid more than I should have to get the forever warranty. Had to pay sticker, not the advertised price on line. Also undercoating was $699 when Ziebart charges $399/$499. Depending if they went up into the doors for rustproofing. Still trying to figure out if that was done. I need to call them and ask. But got it because I have no way of getting it there myself and leaving it. So that was a help to me and worth the extra cost. Also it only had 1/4 tank of gas when I picked it up and it was somewhat dirty. Several of my co-workers commented on that when I drove it to work later that day. All in all the experience was wonderful compared to my experience when I bought my 2005 Trailblazer in 2005 at the Gates used car lot down town South Bend. That was bad and I was very apprehensive about buying from Gates again. But hopefully this will all work out this time and I will be very happy with my RAV4 for years to come. More

by JBACSA Verified Customer Verified Customer

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Gates , for me’ has been a go-to dealer for many years . This visit showed efficient, kind, patient associates from the beginning. We felt comfortable in getting a good deal. This visit showed efficient, kind, patient associates from the beginning. We felt comfortable in getting a good deal. More

by Marilynn Davis Verified Customer Verified Customer

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Purchased a new 2020 Highlander for my wife and we couldn't have been happier with the service we received from beginning to end. Coach was very informative and knowledgeable about the vehicle. The couldn't have been happier with the service we received from beginning to end. Coach was very informative and knowledgeable about the vehicle. The gentlemen in finance made the process seamless and service was very friendly when we were introduced to them. This was our first purchase from Gates Toyota and we look forward to doing more business in the future. More

by Sarah B Verified Customer Verified Customer

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What Can I say Gates Toyota and Coach are the absolute best We have now purchased 6 new cars from Gates and Coach has been our sales rep each time. We will not work with anyone else simply because he takes gre We have now purchased 6 new cars from Gates and Coach has been our sales rep each time. We will not work with anyone else simply because he takes great care of us and ensures we are 100% satisfied before we sign any paperwork. We came in to buy a 2020 Camry for my new job and left not only purchasing the Camry but also bought a 2020 Highlander for my wife. It just made sense to pull the trigger on both deals. Gates and Coach took the time to work each deal to our satisfaction. We left feeling it was more about our needs not just moving 2 cars off the sales lot. that's impressive to us. Absolutely no pressure to buy. Thank You. Dennis & Dawn Feller More

by DENNIS.FELLER Verified Customer Verified Customer

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Customer service Good customer service, polite. Vehicle was done in a timely manner. Anything that had to be replace or changed it was brought to my attention for bett Good customer service, polite. Vehicle was done in a timely manner. Anything that had to be replace or changed it was brought to my attention for better running vehicle.I always recommend people to come to this Gates. A lot more friendlier and respectful! More

by LASHONDA.KIRKENDOLL Verified Customer Verified Customer

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Very good and helpful experience. Needed to be on the road fairly quick for a job. Helped me get the truck I wanted. Very nice and helpful. Great experience. Happy. Needed to be on the road fairly quick for a job. Helped me get the truck I wanted. Very nice and helpful. Great experience. Happy. More

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All went well Got me in & out really fast thanks work done on my car was great there were no problems with my car & the service Department great job Got me in & out really fast thanks work done on my car was great there were no problems with my car & the service Department great job More

by AFKELLEYJR Verified Customer Verified Customer

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Great service! I have bought 3 vehicles from Gates!! They are all so nice there! I will never buy anywhere else! The service is superb! Keep it up Gates! I have bought 3 vehicles from Gates!! They are all so nice there! I will never buy anywhere else! The service is superb! Keep it up Gates! More

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