Great services and communication during visit.
Very polite service person and kept me updated white I waited.
Very polite service person and kept me updated white I waited.
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by bwiest
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Dec 22, 2023 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
This dealership was crooked.
There were so many inconsistencies with this place. If we had to do it over again, we really should have gotten up and walked out.
There were so many inconsistencies with this place. If we had to do it over again, we really should have gotten up and walked out.
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by NLW
Other Employees Tagged:
Steve Cargo, 4 stars for Troy M.
Jan 09, 2024 -
Group 1 Ford of South Austin responded
I apologize that you experienced such poor customer service during your last visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhaines@maxwellford.com.
Ike Haines
General Sales Manager
jhaines@maxwellford.com
Jan 10, 2024 -
Group 1 Ford of South Austin responded
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
I had an exceptional experience at Maxwell Ford, and I
want to commend Troy and Diego for their outstanding assistance. Their patience and dedication in helping me find the perfect truck were impressive.
want to commend Troy and Diego for their outstanding assistance. Their patience and dedication in helping me find the perfect truck were impressive. They not only secured the best deal but also provided continued support post-transaction. I highly recommend Maxwell Ford for your next vehicle purchase.
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by Lolnahbro
Other Employees Tagged:
Steve Cargo, Troy and Diego
Dec 20, 2023 -
Group 1 Ford of South Austin responded
It's fantastic to hear about your exceptional experience at Maxwell Ford and the outstanding assistance provided by Troy and Diego! Their patience, dedication, and commitment to helping you find the perfect truck, securing the best deal, and offering continued support post-transaction are certainly praiseworthy. Congratulations on your new truck!
Troy and Diego were great to work with.
They have made a customer for life.
They have made a customer for life.
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by ddesch232
Other Employees Tagged:
Steve Cargo, Troy Maloney and Diego DaSilva
Dec 16, 2023 -
Group 1 Ford of South Austin responded
It's fantastic to hear Troy and Diego provided exceptional service! Building a strong relationship with customers is key, and it's fantastic that their service has earned your loyalty. Your high recommendation means a lot to us, and we're grateful for your feedback. Congratulations on your new vehicle!
Maxwell ford had a wide assortment of trucks.
And the people were kind and east to work with
And the people were kind and east to work with
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by Jmartinets
Other Employees Tagged:
Steve Cargo, Troy was my sales person. He listened to me on what I wanted and needed and made it happen.
Dec 16, 2023 -
Group 1 Ford of South Austin responded
Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Very professional.
attentive, excellent, integrity, knowledgeable. I wuld highly recommend every one that helped me.
attentive, excellent, integrity, knowledgeable. I wuld highly recommend every one that helped me.
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by Norma
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Dec 13, 2023 -
Group 1 Ford of South Austin responded
It's fantastic to hear about your positive experience at Maxwell Ford! Professionalism, attentiveness, excellence, integrity, and knowledge are all essential qualities for a great dealership experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Such a bad service.
...!!!! First thing , I had an appointment and when arrive to the dealership some of the guys told me it shouldn't take to long,
I did ask about h
...!!!! First thing , I had an appointment and when arrive to the dealership some of the guys told me it shouldn't take to long,
I did ask about how long can that take and he said no more that one hr... They take about 2 hrs ...
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by mundopalcom
Service Price Transparency
Jan 09, 2024 -
Group 1 Ford of South Austin responded
Thank you for bringing this to my attention. I apologize for the excessive wait times and poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jsullivan@maxwellford.com. I look forward to speaking with you.
John Sullivan
Service Manager
jsullivan@maxwellford.com
The sales side needs some help as I had issues from the
beginning. However, the service side has more than stepped up to the plate to get me back to a happy customer. The sales dept might want to look at h
beginning. However, the service side has more than stepped up to the plate to get me back to a happy customer. The sales dept might want to look at how service handles customers and mimic to their customers when selling new vehicles
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by Markb4045
Other Employees Tagged:
Cindi, Rocky
Dec 13, 2023 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at 512-663-1874. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John Haines, General Sales Manager
Always great care and service to the customer.
I always feel confident leaving the store.
I always feel confident leaving the store.
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by jcotto31
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Mr Somerville
Dec 09, 2023 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Friendly staff
Good customer service
Wait time exceeded
expectations
Through in checking out the car
expectations
Through in checking out the car
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by Shirley Valentine
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Milo
Dec 08, 2023 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a friendly and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
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