The dealership is supposed to know the customer.
Quote came out really high and I needed to press for them to recheck my Fordpass and my contract. It was
Almost a 300 difference. Way too much
Quote came out really high and I needed to press for them to recheck my Fordpass and my contract. It was
Almost a 300 difference. Way too much
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by aarcos7
Service Price Transparency
Jul 02, 2025 -
Group 1 Ford of South Austin responded
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at (jsullivan@Group1Auto.com) so we can work toward a resolution.
John Sullivan, Service Manager
Maxwell Ford - jsullivan@Group1Auto.com
Maxwell Ford sold me a car they didn't have the title to.
I paid cash 133 days ago, and they have not provided me with permanent plates yet. Last time I heard from them, they said they would have to apply fo
I paid cash 133 days ago, and they have not provided me with permanent plates yet. Last time I heard from them, they said they would have to apply for a bonded title (not clean!) because they didn't actually have the title for the car they sold me. That was almost 2 months ago, and I don't even have that yet. Do not buy a used car from this dealership unless they can show you the title in hand!
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by jason.hobbs
Jul 02, 2025 -
Group 1 Ford of South Austin responded
Jason,
Our title office has been working on this title issue as you know for a couple of months now. The customer that traded the vehicle to us was the registered owner but did not have the title in hand which started all of this. We were given some bad information from the customer on how we could apply for a duplicate title.
Very long story short our title clerk found out that we need to get the duplicate title from MA DMV. We will no longer need a bonded title. MA DMV is telling us that that it will take about 2 weeks to get the title from them- email correspondence is below. I know this has been very frustrating for you and us. The good news is that it looks like we finally have a solution. We will be in contact as soon as we have everything needed to complete the registration.
Greg Kimball, General Manager
Maxwell Ford - GKimball@Group1Auto.com
This was my first time visiting Maxwell Ford with our
new-used truck. They did a very thorough job inspecting it and sent me a video pointing out what work needs to be done & where. They changed the oil
new-used truck. They did a very thorough job inspecting it and sent me a video pointing out what work needs to be done & where. They changed the oil & filter for me and gave an itemized list of all the work that needs to be done, and in order of importance.i will definitely bring our truck back there to have the rest of the service they recommended be done.
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by tortes-repay-2p
Service Price Transparency
Other Employees Tagged:
Andrew “Buzz” Buzzerd
Jul 01, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Megan was excellent.
Service was quick and easy. I brought my car in for a flat tire, and they fixed it within a few hours.
Service was quick and easy. I brought my car in for a flat tire, and they fixed it within a few hours.
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by giocampagna
Service Price Transparency
Other Employees Tagged:
Megan
Jun 30, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
I ordered a 2025 Expedition and Maxwell Ford got the
order exactly right. Very easy process from the order to the trade!
order exactly right. Very easy process from the order to the trade!
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by cody.bivens
Other Employees Tagged:
Ben Beasley
Jun 28, 2025 -
Group 1 Ford of South Austin responded
Hi Cody, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Nico was amazing from
the moment I pulled up until I
left. I was in and out less than an hour.
left. I was in and out less than an hour.
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by pamela_nisbet
Service Price Transparency
Jun 26, 2025 -
Group 1 Ford of South Austin responded
Hello, we're happy you found Nico to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service writer, Kyle, was very professional, courteous
and accommodating. I plan on requesting him every time my vehicle needs service.
and accommodating. I plan on requesting him every time my vehicle needs service.
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by Lisa W
Service Price Transparency
Other Employees Tagged:
Kyle Lunning
Jun 25, 2025 -
Group 1 Ford of South Austin responded
Hello Lisa, we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
Good dealership.
Service is normally consistent. Wish they were not commissioned based because at times they add service items without my knowledge.
Service is normally consistent. Wish they were not commissioned based because at times they add service items without my knowledge.
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by Dfergusonatx
Service Price Transparency
Jun 25, 2025 -
Group 1 Ford of South Austin responded
Thank you for your review! We value your feedback and are always working to improve our service. We understand your concern and will work towards better communication with our customers moving forward. If you have any further concerns, please don’t hesitate to reach out directly—we’re here to help.
Greg Kimball, General Manager
I live 5 miles from Ford in Badtrop and will travel 25
miles to this Ford in Austin always excellent experience with guys that work here . Especially Jonathan my tech who has helped me several times. Ver
miles to this Ford in Austin always excellent experience with guys that work here . Especially Jonathan my tech who has helped me several times. Very experienced and knowledgeable.
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by Diana
Service Price Transparency
Other Employees Tagged:
Jonathan from Del Valle
Jun 23, 2025 -
Group 1 Ford of South Austin responded
Hi Diana, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
I was amazed when I drove up to the dealership and saw
the volume of vehicles, it was incredible! I had already worked with a salesman but when I got out of my truck, there were a few super nice salesmen
the volume of vehicles, it was incredible! I had already worked with a salesman but when I got out of my truck, there were a few super nice salesmen quick to offer help, they directed me to the salesman I was dealing with. This was an all around great experience, Jose Ochoa was a great salesman and just a great guy to deal with.
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by bryantr69
Jun 20, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thank you, and have a fantastic day!
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