Shaff did a fantastic job!
I was provided with world class customer service, and I had no complaints!
I was provided with world class customer service, and I had no complaints!
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by Tyleralarid2
Service Price Transparency
Other Employees Tagged:
Shaff
Jul 21, 2025 -
Group 1 Ford of South Austin responded
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Maxwell Ford. If you have any further questions, please don't hesitate to reach out!
Shaff is great, always friendly and helpful.
Goes above and beyond, making sure the experience is positive.
Goes above and beyond, making sure the experience is positive.
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by rodriguezem214
Service Price Transparency
Other Employees Tagged:
Shaff
Jul 21, 2025 -
Group 1 Ford of South Austin responded
Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience was quick and easy.
Knowledgeable and caring. Took care of me the entire time.
Knowledgeable and caring. Took care of me the entire time.
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by luke.dahlberg
Service Price Transparency
Jul 19, 2025 -
Group 1 Ford of South Austin responded
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great job of customer service and timely with all work
completed. Would definitely recommend to anyone.
completed. Would definitely recommend to anyone.
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by g
Service Price Transparency
Jul 18, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Fast and efficient service, great customer care in a
timely manner and friendly service. Well
Oiled machine.
timely manner and friendly service. Well
Oiled machine.
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by N T
Service Price Transparency
Jul 18, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I was glad to be handled by the people who were working
on the recall of my vehicle. From
The minute I arrived until I left, the people were outstanding. They were focussed and informative, they were c
on the recall of my vehicle. From
The minute I arrived until I left, the people were outstanding. They were focussed and informative, they were cordial and sincere. They were very effective and efficient . It was a great visit from start to finish
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by cbassett5387
Service Price Transparency
Jul 17, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Clean and professional dealership with full suite of
services. Would go back for ford repairs.
services. Would go back for ford repairs.
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by Bakercol98
Service Price Transparency
Other Employees Tagged:
Zishan Mahmood
Jul 14, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you so much for your positive comments about Maxwell Ford! If you have any further questions, please give us a call. We're always happy to help!
I really was impressed with this dealership’s willingness
to work on an amicable and fair deal both on trade in and purchase. There wasn’t much of a need to haggle! Our sales rep was great to work with and s
to work on an amicable and fair deal both on trade in and purchase. There wasn’t much of a need to haggle! Our sales rep was great to work with and so was finance! Thank you guys!
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by Tony Reyes
Other Employees Tagged:
Rudy
Jul 13, 2025 -
Group 1 Ford of South Austin responded
Hi Tony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Took my truck in for a recall on the transmission and 140
000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon o
000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon or the next morning. After their initial inspection and diagnostic every thing passed with no codes showing. Their visual inspection stated that it needed a new water pump. I ok'ed that to be done. Then I got a call about oil leaks from the transfer case. And timing chain cover. I reluctantly ok'ed that work to be done. After going over their video I noticed that there was no leak from transfer case I stopped that work from being done saved me $1,100 dollars. After that I began to think that there had never been any oil leaking on my driveway so I really don't believe that the timing chain cover was leaking. So after then I get a call that the electric fans that cool the engine needed to be replaced it was a. 4 day wait for them to get that fixed the 3rd fan they put on finally worked. We are now on day 5. I get a call that the radiator reservoir is also leaking once again I never had any leaked before taking the truck to Maxwell. So the Ford recall wound up costing me $7150.00. Break down 3500 for timing chain cover 750.00 for water pump 325.00 for the reservoir 175.00 to pressure the test the cooling system plus another 900.00 for the routine service. 7 days later I get my truck. Asked them if they had a loner car for the last 2 days. They rented me a car from Hertz which cost me another $80.00. worst experience I have ever had at any dealership. In my 66 years of life. Would never recommend Maxwell Ford to anyone
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by RobertM
Service Price Transparency
Other Employees Tagged:
Milo Padilla
Jul 10, 2025 -
Group 1 Ford of South Austin responded
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at [jmay@Group1Auto.com] so we can work toward a resolution. Jim May, Service Director Maxwell Ford - jmay@Group1Auto.com - (512) 916-2682
Jul 09, 2025 -
RobertM responded
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Maxwell Ford
Jul 8, 2025
RobertM
Took my truck in for a recall on the transmission and 140 000 mile service on the transmission, transfer case,and differential dropped it off on a Thursday morning was due to be completed by that afternoon or the next morning. After their initial inspection and diagnostic every thing passed with no codes showing. Their visual inspection stated that it needed a new water pump. I ok'ed that to be done. Then I got a call about oil leaks from the transfer case. And timing chain cover. I reluctantly ok'ed that work to be done. After going over their video I noticed that there was no leak from transfer case I stopped that work from being done saved me $1,100 dollars. After that I began to think that there had never been any oil leaking on my driveway so I really don't believe that the timing chain cover was leaking. So after then I get a call that the electric fans that cool the engine needed to be replaced it was a. 4 day wait for them to get that fixed the 3rd fan they put on finally worked. We are now on day 5. I get a call that the radiator reservoir is also leaking once again I never had any leaked before taking the truck to Maxwell. So the Ford recall wound up costing me $7150.00. Break down 3500 for timing chain cover 750.00 for water pump 325.00 for the reservoir 175.00 to pressure the test the cooling system plus another 900.00 for the routine service. 7 days later I get my truck. Asked them if they had a loner car for the last 2 days. They rented me a car from Hertz which cost me another $80.00. worst experience I have ever had at any dealership. In my 66 years of life. Would never recommend Maxwell Ford to anyone
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Maxwell ford is a great fair dealer that after buying
more than 8 cars from then in last 10 years i am happy yo say they are the best i have found.
more than 8 cars from then in last 10 years i am happy yo say they are the best i have found.
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by pwmenter1964
Service Price Transparency
Jul 10, 2025 -
Group 1 Ford of South Austin responded
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Maxwell Ford. If you have any further questions, please don't hesitate to reach out!