Greg Hoffman

Above and beyond response to issues I was experiencing with my 2020 Prius Prime. In a rural area I had been having mouse problems. Greg showed me likely point of entry through the air intake of passenger with my 2020 Prius Prime. In a rural area I had been having mouse problems. Greg showed me likely point of entry through the air intake of passenger compartment and how to access for installation of screen. Also gave me a small piece of screen used for the purpose. Successful installation on first try. Also had a sticking driver door automatic lock which he applied some lubricant. So far, so good. I always prefer the easy and less expensive first approach to ripping off the door panel to investigate unknown cause. Original reason for service was to replace damaged front wheel panels which Vladimir did in quick order. More

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I’ve never had a better experience at a dealership when getting my car serviced. One month ago, I purchased a Highlander from Royal Moore and today, after the check engine light went on, I brought it in to getting my car serviced. One month ago, I purchased a Highlander from Royal Moore and today, after the check engine light went on, I brought it in to be serviced, George told me not to worry and that he would take care of everything, which is exactly what he did. You have a customer for life here. I work at a local high school and I will share this experience with my fellow staff and students because they all would appreciate a dealership that takes care of its customers the way Royal Moore took care of me. More

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I have never had such a easy and positive experience working with a dealership. I absolutely loved working with Greg, he did such a great job of explaining things to me in a manner that I could understa working with a dealership. I absolutely loved working with Greg, he did such a great job of explaining things to me in a manner that I could understand and I sincerely appreciated how he kept me informed and followed up on the process. I will be returning whenever I have trouble. Thank you! More

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My car service such a good experience I am glad that. I came here will definitely be coming back again in July I came here will definitely be coming back again in July More

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Service was fast and efficient! Very happy with the service person that helped me! kathy. Very happy with the service person that helped me! kathy. More

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Exceptional customer experience. My Toyota service was great. Oil change and filter. Thank you very much My Toyota service was great. Oil change and filter. Thank you very much More

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Greg was very polite, extremely helpful and took into consideration my individual needs. As a single gal on a road trip no where close to home - he understood the time constraints I was under to coordina consideration my individual needs. As a single gal on a road trip no where close to home - he understood the time constraints I was under to coordinate with the hotel and my employer. More

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Greg is the reason I trust and rely on Royal Toyota. The estimates are accurate and honest. The work done on my car is great. The estimates are accurate and honest. The work done on my car is great. More

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I was interested in a new Camry hybrid and was willing to wait for the new 2025 models to become available to get the features I wanted. Scott was patient with my demands and didn’t try to convince me to buy wait for the new 2025 models to become available to get the features I wanted. Scott was patient with my demands and didn’t try to convince me to buy something that was already on the lot. He kept the lines of communication open throughout the three month process. Yes, it was well worth the wait. The only problem I had was with Uber, and he had no control over that. The pens are awesome. Here’s lunch on me. More

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Alex is a very pleasant young man, he attended my request in a very professional way. They sure got my business!! in a very professional way. They sure got my business!! More

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